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Lexus of London
London, ON
3,581 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,581 reviews
July 06, 2020
First time I’ve bought a used car at a dealership, but it was easily my best car buying experience. Kevin made the purchase of my Subaru WRX a breeze, addressed my concerns and made the test drive, trade in was easily my best car buying experience. Kevin made the purchase of my Subaru WRX a breeze, addressed my concerns and made the test drive, trade in and paperwork process all very friendly and efficient. I was very impressed- I’ll be thinking of Kevin and Lexus of London for my future vehicles and recommendations. More
by Aaron
Helpful July 03, 2020
The best experience! I had great experience of buying a new car from Allen. He is really responsible and he patiently answered me professionally whenever I inquired him ab I had great experience of buying a new car from Allen. He is really responsible and he patiently answered me professionally whenever I inquired him about the car and related miscellaneous questions. Moreover, he is the expert in cars, so I really like and trust his recommendation. Now I've got my favourite car! More
by irisly726
July 03, 2020
Great experience with Allen, Jack, and Larry! They are really helpful, responsible and answered me lots of questions about the car. I will fully recommend my friends to buy car here. Thank you for all th really helpful, responsible and answered me lots of questions about the car. I will fully recommend my friends to buy car here. Thank you for all the help! More
by jess2167
July 03, 2020
This is an amazing dealership. I was more than impressed with the service. I don't think I have ever been in a dealer that provided this level of customer service. Thank you so much Allen and Jack with the service. I don't think I have ever been in a dealer that provided this level of customer service. Thank you so much Allen and Jack More
by Alice. Li
July 02, 2020
Lexus of London provided us with amazing service when purchasing a new 2020 Lexus. We worked with Rick Watson, and he was very easy to work with. He had no problem allowing us to test drive the different purchasing a new 2020 Lexus. We worked with Rick Watson, and he was very easy to work with. He had no problem allowing us to test drive the different models we we’re interested in, and was really amazing when we finally decided on a vehicle. We then worked with both Rick and Chris Pinelli on finalizing the deal. The service was incredible and we are very happy with the service provided. We have not had service like this at any other dealership. More
by D.Z
July 02, 2020
Jack, Larry and Allen have provided excellent service in my purchase lately. They are professional, caring and very sincere. Would definitely recommend them to my friends later! my purchase lately. They are professional, caring and very sincere. Would definitely recommend them to my friends later! More
by Aimee
July 02, 2020
Great experience for buying the new car there and people are really nice and good service.It is a good deal giving us too. Thank you ! are really nice and good service.It is a good deal giving us too. Thank you ! More
by Janice
June 30, 2020
Our second Lexus but first brand new vehicle ever The one we traded in on this purchase/lease was a 17 year old Lexus ES 300 that still had lots of life in it, However we were ready to make the switch The one we traded in on this purchase/lease was a 17 year old Lexus ES 300 that still had lots of life in it, However we were ready to make the switch to a hybrid crossover and felt the UX 250h was perfect for us. Sue and Lauren both did an excellent job of guiding us through this, answering our numerous questions about the vehicle and the leasing process. The fact that this took place during the COVID-19 pandemic made their service all the more exemplary. More
by SueKate
June 26, 2020
We purchased a new SUV with Rick and were more than happy with the level of service. He went above and beyond to make sure we were comfortable with everything. I would highly recommend him. with the level of service. He went above and beyond to make sure we were comfortable with everything. I would highly recommend him. More
by Ajak238809
June 26, 2020
This is the second vehicle I purchased from Lexus of London and I was more than pleased with the service provided by Rick and Lauren. They were both very helpful and informative and made sure that I was London and I was more than pleased with the service provided by Rick and Lauren. They were both very helpful and informative and made sure that I was completely satisfied with my purchase. Would highly recommend. More
by PHok
