Capital Chrysler Jeep Dodge

Sell the automobile, yet do not carry the parts! So here we are they sell Fiats, yet do not carry the parts and say you have to purchase them up front. Why should we pay for the parts up front, we a So here we are they sell Fiats, yet do not carry the parts and say you have to purchase them up front. Why should we pay for the parts up front, we are making the appointment always have our automobiles serviced with them. Not only this I will tell you to be aware as well as if your head light burns out they will charge you over $100.00 and tell you that you can not buy the parts anywhere else. Well this is totally incorrect and you can in fact find the bulb for a fraction of the price!!!!! Extremely simple to even change yourself!!!!!!!! Will now have our automobiles serviced elsewhere and will not purchase from this dealership at all. It is all about the Customer Service!!!!!! More

Not very impressed At first my experiance was great. Sales person was very helpful finding vehicles that fit my needs and budget. He found the perfect match and we agree At first my experiance was great. Sales person was very helpful finding vehicles that fit my needs and budget. He found the perfect match and we agreed on the deal, this is where things went downhill. After putting a deposit on the vehicle and signing a purchase agreement I left feeling excited about this new purchase. However after almost 3 weeks without even a phone call I requested my deposit back and was treated very poorly during this process. More

A completely surprising experience! From the moment we entered the building we knew we were dealing with honest experienced personnel... Andreanne Budd is one of the most knowledgeable From the moment we entered the building we knew we were dealing with honest experienced personnel... Andreanne Budd is one of the most knowledgeable Fiat sales people we have ever met...Having owned 2 Fiats already, it was refreshing to chat with her. Excellent customer service, personable, and honest! Just a pleasure to deal with. Ken Murdoch was excellent to deal with too...not pushing maintenance plans but rather explaining the pros and cons of the investment. And finally Brian in parts...another informative and genuine individual. All in all although I live downtown, I'll head to Kanata for service on my Fiat because of my experience thus far at this dealership. Many thanks to all!! More

Ram Fluff deffiantly not ram tough! I bought a 2017 Dodge Ram 1500 ECO Diesel at the year end in December. I have been there three times for Service issues and the service was terrible. I bought a 2017 Dodge Ram 1500 ECO Diesel at the year end in December. I have been there three times for Service issues and the service was terrible. When the truck was sold to me in December they never told me it needed a bra so as not freeze the air intakes which it did and they tried to charge me for the repair.. Jokers The second time leaving work on a wet day and the truck started excelerating with my foot not even on the gas peddle. I made the corner and a red lighting bolt and some warning instructions came up on dash consol the truck was limpiming in the intersection. i just stopped in the middle of the intersection jumped out to see if something was stuck on gas peddle nothing. I called write away and they told me to drive it in to the service centre which I did not knowing if the peddle was going to stick again or leave me stranded.( They hooked up something to it and said they could not see anything wrong and sent me on my way saying it was my floor mats.) The latest issue with my DODGE RAM 1500 4x4 FLUFF! Driving home very recently in a Spring snow fall and the roads have the usual Ontario amount of slush and snow wet condition and the truck hit some slush crossing over into the next lane and the truck just went into limp mode RED Lighting bolts and a detailed message telling me not to turn off truck until I reach a safe destination.The truck will not go over 90klm/hr. I get to a safe location and turn off truck to see if it will reset and it does not. The key is stuck in the ignition and I now need a tow for my 40 000 k on it DoDge Ram4x4 fluff. The truck gets towed and the Tow truck driver tells me there is a plastic wire harness that has been unplugged. I said leave it for the service guys to look at it has the extended warranty. They servic Tech calls the next day and says the wire harness to the transmission has been damaged and 3 pins were bent and the cost of the repair is $474.00 and not under warranty because it was hit with foreign matter. It was hit with snow and slush we live in Ontario and we get lots of it hence the 4x4 truck.I asked why is there a plastic wire harness exposed to the elements in the first place. I was told by the Service tech and the service manager they are all like that. They would not budge on the warranty claim even with pictures the harness is exposed to the elements and there fix was to put plastic wire ties to hold it in place and charged me $474.00 The best part is the service Manager telling me that it can happen at any time and I have kids and my wife drives this vehicle as well. These Trucks are DODGE RAM FLUFF !! You can’t drive them in winter they have way to many exposed electrical connections and they will not help you with warranty (crooks).. I hope you learn from my mistake and buy from a more reputable dealership and for your own safety stay away from the DODGE Ram 1500 4x4 trucks ( Ram Tough lol...more like Ram fluff) More

Professional, personal and friendly service. Professional: the employee had perfect knowledge of the solution to the problem Personal: I always felt he was dealing with me (and not with many peo Professional: the employee had perfect knowledge of the solution to the problem Personal: I always felt he was dealing with me (and not with many people at the same time). Friendly: I felt comfortable and respected. Excellent service! More