Kyle McColl

Unbelievably poor customer service and technical service from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is not their problem anymore, even though the problem has never been resolved. And now the GM, Andrew, (who has been MIA throughout the MANY MANY MANY issues in the last 2 years) is trying to sell us a different vehicle for more money as the resolution. The kicker is they wont give us as much for our current vehicle because it is broken... but it is broken because they cant figure out how to fix it. Wouldn't you think after changing the same part 3 times, and the front end twice, you should look into it a little further instead of just continuously changing the same thing over and over?? Was it being done to run out our warranty so they didn't have to deal with it anymore? Make it make sense. We are no longer willing to go in circles with these people so we will be back in tomorrow to discuss it further and if it is not resolved to our satisfaction we will be getting a lawyer involved. We have spent more money on repairs at different mechanic shops to a brand new in-warranty truck due to their incompetence and we cannot let this go. Just want to give anyone out there a little preview of what dealing with this specific dealership entails. More

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Service Manager, Kyle McColl, speaks and acts in condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. More

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Service department and service manager were easy to deal with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed More

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The service department has been courteous. I did bring the vehicle in for an item that unfortunately was not fully repaired. They made sure that the vehicle was attended to the next business I did bring the vehicle in for an item that unfortunately was not fully repaired. They made sure that the vehicle was attended to the next business day and repaired completely. I have no issue with the dealership. Only issue is the product that most likely should not be sold in our climate or it should be warranted for much longer than standard as the issue is well known. More

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Booked my tire change as I store them at the site- 2. 5 weeks I. Advance, they called to confirm with me and after leaving my car for 2 hours I was told they did not pull the tires- and can not do the wor 5 weeks I. Advance, they called to confirm with me and after leaving my car for 2 hours I was told they did not pull the tires- and can not do the work- day of storm and holidays. They could or did not offer me any solution other than picking my car up on Wednesday a week later to do the change. This is the second time this has happened. I did not feel like our business my business was is in any way valued. Left to feel like I would never use their service or product again. I would have offered a rental with snow tires for the week until work could be completed. Customer service is not something you provide in a situation when you fail the client. More

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Excellent service in and out, friendly staff no issues at all and very accommodating. Recommend to anyone . all and very accommodating. Recommend to anyone . More

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Great service and friendly staff,always willing to give wise advice .Would recommend highly to friends and relatives wise advice .Would recommend highly to friends and relatives More

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Work was done before requested time. Service was friendly, prompt and affordable. Last 3 words Service was friendly, prompt and affordable. Last 3 words More

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Detailed brought the vehicle back to showroom condition. The service department was friendly and helpful. The service department was friendly and helpful. More

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Excellent service and great people. Super knowledgeable and helpful. Service work done on schedule and as requested. Super knowledgeable and helpful. Service work done on schedule and as requested. More

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