"The service is always prompt and efficient. They attempt..."
The service is always prompt and efficient. They attempt to be on time and explain why they are not if that is the case. The sales department is manned by polite and knowledgeable staff and you never enter their department without acknowledgement of your presence. The entire building is clean and bright.
"The employee Brent Smith is smart and dedicated to work,..."
The employee Brent Smith is smart and dedicated to work, very friendly. He cares about customer views. Really appreciate it.
Thank you .Great customer service experience
"Love the fast, efficient and courteous service. The..."
Love the fast, efficient and courteous service. The environment also felt very safe as Covid19 protocols are in place and respected by all employees. Thanks!
"Everyone was very professional and Ryan was great at..."
Everyone was very professional and Ryan was great at explaining everything to me and keeping me updated over the phone. Awesome service all around. Im Bringing another vehicle next week for servicing.
"Was a good experience went very well only reason for my 4..."
- jeep jeep
Was a good experience went very well only reason for my 4 star rating is the fact that a used mask was left on my passenger seat Oversight on the tech who cleaned my vehicle after completion Due to the situation with Covid it’s should have been removed if the vehicle had been “ sanitized “ after being in the shop
"I very happy with Capitol dodge they always make me feel..."
I very happy with Capitol dodge they always make me feel at home and do a great job on all their work.
Thank you to all the staff at Capitol Dodge Chrysler and Merry Christmas.
"Very knowledgeable, professional, and friendly service..."
Very knowledgeable, professional, and friendly service
I would strongly recommend this dealership for service
Excellent rates and car was ready when promised
Have a great day
"I previously owned a Jeep Tj for almost 10 years and..."
- Beverly Barber
I previously owned a Jeep Tj for almost 10 years and always wanted to get back into a Jeep after driving several other vehicles in the past. I had spoken to Chris MacCuaig about buying a new Jeep Wrangler Sahara and he not only explained the new features but answered all my questions. Very polite and professional. Great to deal with. A real asset to Capital Dodge! Recommended to family and friends!
"Could not find problem. This has been happening for a few..."
Could not find problem. This has been happening for a few months. Checked back on invoices & in Feb. 2020, you worked on transmission (safety recall) & tailgate recall
Both have been acting up since work was done. Was not happy with explanation we were given today.
"Beware minor leak in the evaporative emission control system"
- John W
In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I was heading out of town so I made an appointment to have the issue checked at Capital. The Service Advisor hooked his reader up to the OBD II port and told me there was a minor leak in the evaporative emission control system. The vehicle was left with them and they Ubered me home.
After several hours the Service Advisor called and gave me a list of things that needed to be replaced. The estimate was close to $1,000. I asked several pertinent questions of the SA but basically he knew nothing about what any of the sensors, switches, seals electrical cables etc. did or even where they were located on the vehicle. Stuck on the horns of a dilemma I authorised the work.
When I came to pick the vehicle up I again asked the SA what was involved in the repair. He still didn’t know and pointed out that the mechanics were the ones who knew that sort of stuff. I was somewhat chagrined and not a little irritated because I like to know and do have enough intelligence to comprehend what different bits do and where they go; if someone is going to be called a “Service Advisor” they should have at least enough knowledge to give advice. After I came home I wrote a note to the Service Manager, Kyle McColl. His response was to have the Service Advisor call me. The SA had found out that some of the bits were located in the aft wheel well but that was about it. His reassuring comment at the end was that the work was guaranteed for two years.
Well, forget about two years, because the check engine light came back on in less than two weeks! Not about to have my wallet lightened by another $1,000 repair job, I went and bought an OBD II reader. I stuck the connector into the OBD II port and surprise surprise the code was once again - a minor leak in the evaporative emission control system. Since such leaks are often gas cap related, I went into my garage, found some “rubber” friendly cleaner and a cleaned the top of the filler tube and the gas cap. I then put a thin coating of silicon dielectric compound on the top of the filler neck and on the “rubber” gasket on the gas cap. That took all of 15 minutes and cost probably 25 cents in materials. The check engine light went out after 2 or 3 runs. Some six months later my repair is still sound
It would appear that Capital Dodge “fixed” (replaced) a bunch of parts that didn’t need fixing yet didn’t manage to fix the part that did need fixing. I first became a customer of the institution in 2006. Over the years I have had some good experiences and some bad ones with the Service Department, this was by far the most egregious .