Kyle McColl
Kyle McColl at Capital Chrysler Jeep Dodge
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Kyle McColl | Page 2

Service Manager

Capital Chrysler Jeep Dodge

2500 Palladium Dr #1200
Ottawa, ON K2V 1E2

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4.1
77 Reviews
4.1

77 Reviews

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77 Reviews of Kyle McColl

September 07, 2022

Dealership Rating
Employee Rating

Gets what I need done and done well. Very efficient. The two lady’s that stay late make that place survive More

by Kj65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 02, 2022

Dealership Rating
Employee Rating

Fast and efficient service. Very professional and friendly staff. Had a great experience. Thank you. It's too bad that more dealerships can't take note. More

by TLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 12, 2022

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Employee Rating

The dealership services both my vehicles and they Always prompt and excellent service. Thanks much! More

by keebler05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 31, 2022

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Employee Rating

Service has Been excellent with a very knowledgeable, courteous and professional staff. Have always been completely satisfied. More

by RUth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Rodney

March 17, 2022

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Employee Rating

I do not have a bad word to say about Capital Dodge their service team is outstanding their sales is also as good as it gets my next vehicle I purchase will definitely be from Capital Dodge and I would recom More

by Lbrunette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 17, 2021

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Employee Rating

Eddie from Capital Dodge sold me a used 2019 Nissan Kicks on Monday. I did a test drive and all was fine. When I got home and tried to start it, no dice. I called roadside assistance and had the car boosted More

by AveryReid
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 18, 2021

Capital Chrysler Jeep Dodge responded

Hey Avery, Thank you for taking the time to write such a detailed account of your experience with our store. We wish it was obviously under better circumstance. First off we would like to apologize for the fact that you did not feel any remorse on behalf of Eddie while you were dealing with the battery issues. It is unfortunate as behind the scenes he was the main individual trying to ensure that your battery was replaced but that was clearly not conveyed until the very end which is our fault. We dropped the ball and I'd like to apologize for that. I can assure you that the vehicle was not delivered to you with the expectation that it would not run later that night. Our 48 hour return policy is a way that we help combat unforeseen issues with all of our used vehicles. Not only do we promote it on Facebook and Instagram but also in front of the dealership so that our clients are aware of this privilege. Even though we replaced the battery and sent the vehicle to Nissan for a second opinion to put you more at ease; we can absolutely understand that you no longer felt confident in the vehicle which is why I am glad we have such a return policy. It is a NO-RISK way to purchase a used vehicle and is our way to protect the consumer in these types of situations. Either way; we apologize for all the undue stress that this experience caused you. It is not acceptable and is not the way we have built a positive reputation for over 60 years in this community. Purchasing a vehicle should be a pleasant and memorable experience and I regret that this purchase did not meet those standards and that you felt as though you were being taken advantage of. We wish you nothing but the best in the future and thank you again for taking the time to share your story. Andrew Hartin General Sales Manager

November 04, 2021

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Employee Rating

Took my Jeep in for oil, air filter, tire swap and alignment. Brent signed me in and everything was completed and got the call to pick it up the same morning. He listened to my issues and told me what More

by gordonkeithbaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brent Smith

October 21, 2021

Dealership Rating
Employee Rating

Capital Dodge service department can not be relied upon to correctly get the job done correctly the first time in. More

by Disappointed
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ron assistant service manager 1 star

September 27, 2021

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Employee Rating

It’s always a great pleasure to do business with Capital Dodge the service department always greet you with a smile and a special thank you to Josh the little gesture that you did for me was greatly appreci More

by Pierre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 27, 2021

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Employee Rating

I recently brought my 2014 Ram 1500 Big Horn 4x4 Crew Cab to Capital Dodge for a corroded oil pan replacement and some scheduled maintenance. As always, I received great service and very pleased with the wor More

by RL In Kanata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Rodney, Mark Stuart

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