Positive experience from start to finish. Josh was very pleasant, knowledgeable and upfront. We felt comfortable during the entire process. Johnny was an excellent tutor demonstrating the functions inside the Jeep. We will be back.
"Great Service at Capital Dodge"
I am a return customer and continue to appreciate the friendly and efficient service at Capital Dodge. I will be definitely be back for my next vehicle!
- Tres Qualls
My wife attempted to find her dream car only to find a nightmare. She was told to put a deposit to hold her vehicle until I was able to get in town to put the rest of the down payment down and sign the paperwork for pickup, however they apparently had her sign a Bill of Sale without her knowledge when all she was supposed to be doing is putting a deposit down to hold the vehicle.
When questioned about this the Finance guy Tony stated, "I do not see or speak to anyone who isn't signing a Bill of Sale". Through this process he back dated documents to July 31st when I witnessed with my own eyes him sign one of the documents on Aug 10th when we picked up the vehicle.
Now after having the vehicle we have noticed that the vehicle was not detailed as there was food in between the seats and a mildew smell, there was LED's out in the back safety light and a broken driver side rocker panel. I am being told even though it is a safety issue that because the sales person (who quit by the way) did not make note of it that it is not their problem and they will not fix it.
Horrible experience and horrible dealership. I will NEVER buy another vehicle from them and recommend others stay away as they are every sense of the words, "USED CAR SALESMEN".
Very pleasant experience. Salesman was very personable with excellent vehicle knowledge.
Really impressed with the balloon atmosphere. It really brings out a positive and enjoyable experience at this Dealership.
Great experience and will recommend this Dealer and salesman to others.
"Urgent repair handled quickly and efficiently"
During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 1500 Eco Diesel. Fortunately I was very close to the dealership and went directly there. Although the repair couldn't be done immediately I was provided with a loaner and the repair was completed by 10:30 Monday morning. My service advisor, Brent, is very knowledgeable and customer oriented.
Although it's never fun to have your vehicle require urgent service, it couldn't have been handled better.
Thank-you Brent, Sean and the service staff at Capital Chrysler in Ottawa and Sean Russett.
"Very Poor Customer Service"
My daughter and I made an appointment to see a new Chrysler 200 LX which would be utilized by her to attend university. The appointment was confirmed and actually 2 vehicles of the same value and options were confirmed on the phone by Capital Dodge representative as being on the lot. Upon arrival at the set time the vehicle(s) could not be located on the lot and I was advised by the salesman "perhaps one of the Managers wife(s) took them for the weekend". The salesman showed us another vehicle which had empty drink cans in it and was deemed not acceptable. After other vehicle showings, I did purchase a vehicle to my dismay. After the financial arrangements were made a date of acceptance was of the vehicle was completed in accordance with the salesman schedule. On the date we picked up the vehicle we were handed the keys in the lobby with the salesman then walking away. This is the first time I ever purchased a new vehicle and the salesman did not walk us through the functions of the vehicle, ensure it was cleaned, wish us good luck or anything. This was my daughters first new vehicle and a great disappointment to see the lack of effort of the dealership to acknowledge this major purchase of her life. After finding the vehicle on the lot and starting it there was just enough gas to make it to a gas station. Very poor customer service. After making the sale and getting their money this dealership has no further use for the customer. Will never go back, beware everyone!!
Other Employees Tagged:
I was in a car accident in December (no injuries) and my car was a write-off. As a result, I reluctantly had to make a new purchase. Sean Russett and his team went out of their way to accommodate me and help me choose a vehicle that fit my needs. Sean turned what could have been an otherwise a stressful situation into a truly hassle-free and great experience - I am so pleased with my new Jeep! Highly recommend!
"Love my Jeep"
SEAN and Jamie where great getting my new Jeep Cherokee trailhawk. They where great finding the right jeep and payment for me and my family.
"Love being back in a JEEP"
What an amazing sales staff! Many thanks to Sean , Jack, Jaimie and Josh for getting my JEEP to me before the snow storm and in time for the New Year!
"Great experience! "
Went to capital Dodge in Kanata and had an amazing experience! Extremely friendly staff! Great selection on cars with many options to choose from. Would definitely recommend!