Capital Chrysler Jeep Dodge - Service Centre

Added hidden fees to my vehicle without disclosing any information. I had to cancel the deal as he did not ask me about adding the fees. He will try to figure multiple ways to earn extra bucks out of y information. I had to cancel the deal as he did not ask me about adding the fees. He will try to figure multiple ways to earn extra bucks out of your pockets More

Unbelievably poor customer service and technical service from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is not their problem anymore, even though the problem has never been resolved. And now the GM, Andrew, (who has been MIA throughout the MANY MANY MANY issues in the last 2 years) is trying to sell us a different vehicle for more money as the resolution. The kicker is they wont give us as much for our current vehicle because it is broken... but it is broken because they cant figure out how to fix it. Wouldn't you think after changing the same part 3 times, and the front end twice, you should look into it a little further instead of just continuously changing the same thing over and over?? Was it being done to run out our warranty so they didn't have to deal with it anymore? Make it make sense. We are no longer willing to go in circles with these people so we will be back in tomorrow to discuss it further and if it is not resolved to our satisfaction we will be getting a lawyer involved. We have spent more money on repairs at different mechanic shops to a brand new in-warranty truck due to their incompetence and we cannot let this go. Just want to give anyone out there a little preview of what dealing with this specific dealership entails. More

Service Manager, Kyle McColl, speaks and acts in condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. More

Team was amazing with trouble shooting an issues and got the problem solved. Thanks so much the problem solved. Thanks so much More

Service department and service manager were easy to deal with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed More

We had a wonderful experience and appreciated the honesty and integrity of our service rep. He kept us informed and the service was exactly as he said - no surprises or attempt to upsell. We will most certai and integrity of our service rep. He kept us informed and the service was exactly as he said - no surprises or attempt to upsell. We will most certainly recommend Capital Dodge after this. Well done!! More

The service department has been courteous. I did bring the vehicle in for an item that unfortunately was not fully repaired. They made sure that the vehicle was attended to the next business I did bring the vehicle in for an item that unfortunately was not fully repaired. They made sure that the vehicle was attended to the next business day and repaired completely. I have no issue with the dealership. Only issue is the product that most likely should not be sold in our climate or it should be warranted for much longer than standard as the issue is well known. More

I really did not enjoy my experience closure my truck purchase when I bought it but, since then, their service dept seems pretty good. purchase when I bought it but, since then, their service dept seems pretty good. More

Booked my tire change as I store them at the site- 2. 5 weeks I. Advance, they called to confirm with me and after leaving my car for 2 hours I was told they did not pull the tires- and can not do the wor 5 weeks I. Advance, they called to confirm with me and after leaving my car for 2 hours I was told they did not pull the tires- and can not do the work- day of storm and holidays. They could or did not offer me any solution other than picking my car up on Wednesday a week later to do the change. This is the second time this has happened. I did not feel like our business my business was is in any way valued. Left to feel like I would never use their service or product again. I would have offered a rental with snow tires for the week until work could be completed. Customer service is not something you provide in a situation when you fail the client. More

The service was very good. I was looked after as soon as I arrived with the truck. I was looked after as soon as I arrived with the truck. More