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Capital Chrysler Jeep Dodge - Service Centre

3.9

263 Lifetime Service Reviews

2500 Palladium Dr #1200, Ottawa, Ontario K2V 1E2

263 Reviews of Capital Chrysler Jeep Dodge - Service Centre

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October 08, 2019

"Thank you Ryan! "

- Z

Ryan is a very nice guy who understands what costumer’s needs! He is very patient with costumers and in explaining what’s happening to the repair of their cars. I felt very comfortable and respected when he dealt with me.

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Yes
Employees Worked With
Oct 08, 2019 -

Capital Chrysler Jeep Dodge responded

Thanks for taking the time to leave a review Z. We take great pride in making sure our clientele are well looked after and Ryan is no exception! Look forward to seeing you again. -The Capital Team

August 10, 2019

"Sell the automobile, yet do not carry the parts!"

- Deb & Don

So here we are they sell Fiats, yet do not carry the parts and say you have to purchase them up front. Why should we pay for the parts up front, we are making the appointment always have our automobiles serviced with them. Not only this I will tell you to be aware as well as if your head light burns out they will charge you over $100.00 and tell you that you can not buy the parts anywhere else. Well this is totally incorrect and you can in fact find the bulb for a fraction of the price!!!!! Extremely simple to even change yourself!!!!!!!! Will now have our automobiles serviced elsewhere and will not purchase from this dealership at all. It is all about the Customer Service!!!!!!

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Recommend Dealer
No
Employees Worked With
Other Employees : Eric
May 28, 2019

"Great job looking after us!"

- Lucien

Hello, I wish to flag the excellent service beyond duty received from Ryan Rodney. A few weeks ago we had our Dodge Journey serviced in your shop, Capital Dodge in Kanata. We only found out yesterday that the backup key was missing from our Key Fob. Upon returning to the shop we found that Ryan had kept an unknown backup key at the service desk. To our utter surprise that was our key! Ryan also repaired the Key Fob to prevent the backup key from falling out again. This was an excellent turn of events. Ryan can be commended for his attention to details. Lucien Potvin, Kanata.

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Yes
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Jun 05, 2019 -

Capital Chrysler Jeep Dodge responded

Hi Lucien, Ryan is truly an asset to our team and a shining example of great customer service. I am glad he was able to help you out. Thank you for the positive feedback. Kyle McColl Service Manager

May 25, 2019

"Service"

- joey

Paul is great to deal with, honest and caring, 2 big things that you don't see very often anymore. Paul will go the extra mile to make sure you are looked after. Thanks for the attention to detail Paul. Ten Stars ??????????

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Yes
Employees Worked With
Paul in service
Jun 05, 2019 -

Capital Chrysler Jeep Dodge responded

Hi Joey, Thanks for the great feedback! Kyle McColl Service Manger

May 10, 2019

"Thank You"

- Jeep123

Shane Lord took the time out of his day to discuss some solutions to try and fix my 4x4 problem. He offered for me to even stop by and he would take a quick look, it makes me very happy that there is still good people out there to offer help when your stuck in a bad situation. Capital is lucky to have you. I would recommend this service department as the customer service was excellent and really showed how you care about customers. I'm not even a full time customer and he offered to help! Thank you very much!!

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Yes
Employees Worked With
Shane Lord
May 23, 2019 -

Capital Chrysler Jeep Dodge responded

Thanks for the great feedback. I agree that we are truly lucky to have Shane on our team. Enjoy your Jeep this summer and drive safely. Kyle McColl Service Manager

May 08, 2019

"Tire CHange"

- rebakane56

My husband and I were in this morning, ( May 8, 2019) to have out winter tires changed over. The service rep told us 2;2.5 hours. We had booked the appointment in advance and we were there for 4 hours. Needless to say, they gave no expplanation as to why it took so long, yes they were busy when we arrivced. but it still should not take 4 hours just to change over winter tires. Not impressed.

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No
Employees Worked With
May 14, 2019 -

Capital Chrysler Jeep Dodge responded

I do apologize for this longer than normal wait for a simple tire change and I take full responsibility. The morning you were in for service we were booked quite heavily and both our assistant manager I were called away to a meeting with FCA Canada. I know our staff did everything they could to get the high volume of vehicles through in a reasonable time although your wait time was clearly excessive. We will continue to work on increasing our capacity to accommodate our growing volume of clients while ensuring that our customer’s vehicles are serviced in a timely matter. Kyle McColl Service Manager

April 11, 2019

"Professional, personal and friendly service."

- Jacques

Professional: the employee had perfect knowledge of the solution to the problem Personal: I always felt he was dealing with me (and not with many people at the same time). Friendly: I felt comfortable and respected. Excellent service!

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Yes
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April 08, 2019

"No work during appointment, no update"

- Nothanks

Full day appointment made far in advance, notified at end of day that they had not started work and would need it another day. No calls through the day to update. Actually called me by accident looking for someone else, at which point I asked about my vehicle. Two full time working parents can't afford to have their primary vehicle for driving children gone for multiple days - I took time from work for this day already that was wasted. This was told to the staff but didn't seem to matter. Not recommended for anyone trying to manage having a life around their car service appointments.

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No
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May 14, 2019 -

Capital Chrysler Jeep Dodge responded

I apologize for the less than satisfactory service you received. While we are a busy facility and can’t always get every client’s vehicle repaired “same day” you should have at least received an update from your Advisor, in a reasonable time, so that appropriate accommodations could have been made. I would be happy to discuss this further with in person or over the phone if you would give me a few minutes of your time. Kyle McColl Service Manager 613-271-7925

April 03, 2019

"Great service department"

- Mac

We needed to get a lot of work done on our 2003 PT Cruiser Turbo and couldn't be happier with the results. Brent was a pleasure to deal with and knew what he was doing. Parts had to be special ordered (tie-rod, right-front axle, rear shocks). When the parts arrived, the car was brought in and the work was finished in less than one day with very reasonable labour costs. I will be telling all my friends.

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Yes
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March 21, 2019

"Fast and Friendly Service - Great Experience!"

- 2017Charger

Kaitlyn Leighton was very friendly and expedient. The service was fast and the waiting area comfortable. The little kitchen was great too as I enjoyed a Vietnamese sub while waiting :) thanks, Mark

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Yes
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Kaitlyn Leighton
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