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Capital Chrysler Jeep Dodge - Service Centre

Ottawa, ON

4.4
295 Lifetime Reviews Review Dealership

296 Reviews of Capital Chrysler Jeep Dodge - Service Centre

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February 26, 2021

"The employee Brent Smith is smart and dedicated to work,..."

- Vladimir

The employee Brent Smith is smart and dedicated to work, very friendly. He cares about customer views. Really appreciate it. Thank you .Great customer service experience Vladimir

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Recommend Dealer
Yes
February 24, 2021

"Love the fast, efficient and courteous service. The..."

- Steelerman

Love the fast, efficient and courteous service. The environment also felt very safe as Covid19 protocols are in place and respected by all employees. Thanks!

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Recommend Dealer
Yes
Employees Worked With
February 09, 2021

"Brent was good to work with, and other folks working here..."

- Terse

Brent was good to work with, and other folks working here were all kind and friendly. There were good measures in place and everyone was wearing a mask. I'm going to keep coing here for help with my car.

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Yes
Employees Worked With
February 08, 2021

"It was minus 23 today Feb 8-2021 and I kinda knew in my..."

- dlacroix3871

It was minus 23 today Feb 8-2021 and I kinda knew in my head my Trail Hawk would have trouble starting...The battery needed to be replaced soon and I knew this cold spell was it...I called Capital Dodge around 8am spoke with a man at the parts department to make sure they had a battery for the Trail Hawk' sure enough he did...Then he passed me over to Service Desk and I made an appointment to come in, but that also included calling a towing company...The gentlemen I was speaking with at the service desk gave me the number for road side assistance...I called and Kim who answered all my question said the towing truck will be there within an hour...But before all of this she even ask if I was ok and somewhere safe because of the cold morning...How nice was she to ask that...Excellent service all around..-Thank you all for helping me today.

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Recommend Dealer
Yes
Employees Worked With
February 03, 2021

"Everyone was very professional and Ryan was great at..."

- mel_sigouin

Everyone was very professional and Ryan was great at explaining everything to me and keeping me updated over the phone. Awesome service all around. Im Bringing another vehicle next week for servicing.

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Recommend Dealer
Yes
January 31, 2021

"Very courteous, friendly and explained very well what was..."

- Butchie

Very courteous, friendly and explained very well what was needed to be done. The work was done in the time that was estimated. Excellent service.

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Recommend Dealer
Yes
Employees Worked With
January 21, 2021

"As always they do amazing work and inform you of extra..."

- Ric

As always they do amazing work and inform you of extra work that is required when not known at the time. Excellent service during the COVID lockdown picked up our vehicle at and brought back when service completed. Thank you Capital Dodge

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Recommend Dealer
Yes
Employees Worked With
December 30, 2020

"First time using this dealership great experience, highly..."

- toolman892

First time using this dealership great experience, highly recommend to anybody else. Mark in the service department was great Will not hesitate to use Capitol Dodge again

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Recommend Dealer
Yes
Employees Worked With
December 18, 2020

"Special thanks to Ryan for his great customer service...."

- davidleonardo.avella

Special thanks to Ryan for his great customer service. Despite I had to go back for a second review of the service, the car got what was needed.

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Recommend Dealer
Yes
Employees Worked With
December 16, 2020

"If i could leave ten i would. Old school here, back when..."

- rwk43

If i could leave ten i would. Old school here, back when there was customer service. I have not encountered a business that offers this level of service in years!!!! Dealt with a service advisor by the name of Brent Smith with what should be a recall but isnt and required just under 3000 to repair. My truck only had 30k on it so the frustration level just went past ten. I decided to do a half assed fix for 500 and left very unhappy. Brent called the next day and said he contacted Dodge on my behalf and explained the situation and they agreed to supply the part FREE and Capital Dodge would adjust the labour bill due to my previous payment of 500. Final cost, just over 200.00. Where do you get treated like this today??? Im completely flabergasted and appreciative. The initiative and caring exhibited by this employee is unmatched in todays retail community. Cant say enough about him or Capital Dodge. Thanks for giving a xxxx. Robert Kelly

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Recommend Dealer
Yes
Employees Worked With
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