Brent Smith | Page 6

Every time I go to the Capital Dodge Kanata for maintenance or fix, Dana and Brent are always very friendly and helpful! Stress free and worry free! I just simply drive in and they do everything pe maintenance or fix, Dana and Brent are always very friendly and helpful! Stress free and worry free! I just simply drive in and they do everything perfectly! More

Report | Print

Dana and Brent are very friendly, helpful and professional. However, I don't know anything about auto work or how my warranty works. They checked every detail to help me get the best service! I professional. However, I don't know anything about auto work or how my warranty works. They checked every detail to help me get the best service! It is great to know a dealer with people who I can trust! More

Report | Print

Beware minor leak in the evaporative emission control system In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I was heading out of town so I made an appointment to have the issue checked at Capital. The Service Advisor hooked his reader up to the OBD II port and told me there was a minor leak in the evaporative emission control system. The vehicle was left with them and they Ubered me home. After several hours the Service Advisor called and gave me a list of things that needed to be replaced. The estimate was close to $1,000. I asked several pertinent questions of the SA but basically he knew nothing about what any of the sensors, switches, seals electrical cables etc. did or even where they were located on the vehicle. Stuck on the horns of a dilemma I authorised the work. When I came to pick the vehicle up I again asked the SA what was involved in the repair. He still didn’t know and pointed out that the mechanics were the ones who knew that sort of stuff. I was somewhat chagrined and not a little irritated because I like to know and do have enough intelligence to comprehend what different bits do and where they go; if someone is going to be called a “Service Advisor” they should have at least enough knowledge to give advice. After I came home I wrote a note to the Service Manager, Kyle McColl. His response was to have the Service Advisor call me. The SA had found out that some of the bits were located in the aft wheel well but that was about it. His reassuring comment at the end was that the work was guaranteed for two years. Well, forget about two years, because the check engine light came back on in less than two weeks! Not about to have my wallet lightened by another $1,000 repair job, I went and bought an OBD II reader. I stuck the connector into the OBD II port and surprise surprise the code was once again - a minor leak in the evaporative emission control system. Since such leaks are often gas cap related, I went into my garage, found some “rubber” friendly cleaner and a cleaned the top of the filler tube and the gas cap. I then put a thin coating of silicon dielectric compound on the top of the filler neck and on the “rubber” gasket on the gas cap. That took all of 15 minutes and cost probably 25 cents in materials. The check engine light went out after 2 or 3 runs. Some six months later my repair is still sound It would appear that Capital Dodge “fixed” (replaced) a bunch of parts that didn’t need fixing yet didn’t manage to fix the part that did need fixing. I first became a customer of the institution in 2006. Over the years I have had some good experiences and some bad ones with the Service Department, this was by far the most egregious . More

Report | Print

Sell the automobile, yet do not carry the parts! So here we are they sell Fiats, yet do not carry the parts and say you have to purchase them up front. Why should we pay for the parts up front, we a So here we are they sell Fiats, yet do not carry the parts and say you have to purchase them up front. Why should we pay for the parts up front, we are making the appointment always have our automobiles serviced with them. Not only this I will tell you to be aware as well as if your head light burns out they will charge you over $100.00 and tell you that you can not buy the parts anywhere else. Well this is totally incorrect and you can in fact find the bulb for a fraction of the price!!!!! Extremely simple to even change yourself!!!!!!!! Will now have our automobiles serviced elsewhere and will not purchase from this dealership at all. It is all about the Customer Service!!!!!! More

Report | Print

Great service department We needed to get a lot of work done on our 2003 PT Cruiser Turbo and couldn't be happier with the results. Brent was a pleasure to deal with and knew We needed to get a lot of work done on our 2003 PT Cruiser Turbo and couldn't be happier with the results. Brent was a pleasure to deal with and knew what he was doing. Parts had to be special ordered (tie-rod, right-front axle, rear shocks). When the parts arrived, the car was brought in and the work was finished in less than one day with very reasonable labour costs. I will be telling all my friends. More

Report | Print

Urgent repair handled quickly and efficiently During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 150 During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 1500 Eco Diesel. Fortunately I was very close to the dealership and went directly there. Although the repair couldn't be done immediately I was provided with a loaner and the repair was completed by 10:30 Monday morning. My service advisor, Brent, is very knowledgeable and customer oriented. Although it's never fun to have your vehicle require urgent service, it couldn't have been handled better. Thank-you Brent, Sean and the service staff at Capital Chrysler in Ottawa and Sean Russett. More

Report | Print

2018 Jeep Grand Cherokee Ken is the most honest person in the field, felt the genuine person in his approach. Jaime-thank you for always smiling and making the time I spent t Ken is the most honest person in the field, felt the genuine person in his approach. Jaime-thank you for always smiling and making the time I spent there enjoyable and accommodating More

Report | Print

Never been happier! I have bought vehicles from various dealerships and have never been happier with a purchase. Ken M made the financing process as simple as I could hop I have bought vehicles from various dealerships and have never been happier with a purchase. Ken M made the financing process as simple as I could hope for. His organization of the deal made everything seamless and I drove off the lot in my new vehicle with NO regrets. After dealing with the warranty work for 3 years now for my dodge, I will recommend them to anyone looking for a trustworthy service department. Brent is always right there to assist with a smile on his face; its always nice to see employees that actually like their job. And I cannot say enough good things about Ryan in service. He always goes above and beyond to make the process easier! He's able to answer any question I throw at him and will ensure that I am happy before heading out the door. Definitely 5 stars! More

Report | Print

Just bought my third vehicle from this dealership. I just purchased my third vehicle from Capital and still have nothing negative to say about this dealership. Buying is so easy and servicing is even I just purchased my third vehicle from Capital and still have nothing negative to say about this dealership. Buying is so easy and servicing is even easier. I recommend you stop in and see Josh and Mike in Sales and any one of Kyle's service folks. Neil is always good for a chat and a laugh if you need a shuttle when you drop off and pick up your car from service. I've never dealt with such an amazing team and dealership. Keep up the great work, guys! More

Report | Print

Fantastic service! I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with the battery. It was not covered by warranty but Brent and his team replaced this $500.00 battery at no charge! He told me he valued my business and that it was the least they could do since I've dealt with them for so long. Now that's what I call customer service! Keep it up! Luc Vaillancourt More

Report | Print