Brent Smith | Page 5

I very happy with Capitol dodge they always make me feel at home and do a great job on all their work. Thank you to all the staff at Capitol Dodge Chrysler and Merry Christmas. at home and do a great job on all their work. Thank you to all the staff at Capitol Dodge Chrysler and Merry Christmas. More

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Really good service. The staff are knowledgeable and polite. Helpful whenever they can be without being asked. This dealership has a lot of services that make life easier. polite. Helpful whenever they can be without being asked. This dealership has a lot of services that make life easier. More

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great customer service - it took around 2.5 hours to put winter tires on but the quality of work was impeccable considering how busy it was. winter tires on but the quality of work was impeccable considering how busy it was. More

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Very knowledgeable, professional, and friendly service Very knowledgeable, professional, and friendly service I would strongly recommend this dealership for service Excellent rates and car was ready w Very knowledgeable, professional, and friendly service I would strongly recommend this dealership for service Excellent rates and car was ready when promised Have a great day More

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Excellent customer service! Very fast and easy to deal with. Great dealership and service department. which provides quality work. Will always buy and have my vehicles serviced there. with. Great dealership and service department. which provides quality work. Will always buy and have my vehicles serviced there. More

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Today I took my Jeep in for an oil change, tire change and storage at Capital Dodge. Although the pandemic continues, every effort was made to deliver friendly, efficient service, strong communication a and storage at Capital Dodge. Although the pandemic continues, every effort was made to deliver friendly, efficient service, strong communication and safety for both customers and staff. More

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Service and technical staff are superb. Always quick and efficient maintenance service. Questions are answered and explanations always given for recommendations. Appointments are easily made online efficient maintenance service. Questions are answered and explanations always given for recommendations. Appointments are easily made online More

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Every time I go to the Capital Dodge Kanata for maintenance or fix, Dana and Brent are always very friendly and helpful! Stress free and worry free! I just simply drive in and they do everything pe maintenance or fix, Dana and Brent are always very friendly and helpful! Stress free and worry free! I just simply drive in and they do everything perfectly! More

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Dana and Brent are very friendly, helpful and professional. However, I don't know anything about auto work or how my warranty works. They checked every detail to help me get the best service! I professional. However, I don't know anything about auto work or how my warranty works. They checked every detail to help me get the best service! It is great to know a dealer with people who I can trust! More

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Beware minor leak in the evaporative emission control system In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I was heading out of town so I made an appointment to have the issue checked at Capital. The Service Advisor hooked his reader up to the OBD II port and told me there was a minor leak in the evaporative emission control system. The vehicle was left with them and they Ubered me home. After several hours the Service Advisor called and gave me a list of things that needed to be replaced. The estimate was close to $1,000. I asked several pertinent questions of the SA but basically he knew nothing about what any of the sensors, switches, seals electrical cables etc. did or even where they were located on the vehicle. Stuck on the horns of a dilemma I authorised the work. When I came to pick the vehicle up I again asked the SA what was involved in the repair. He still didn’t know and pointed out that the mechanics were the ones who knew that sort of stuff. I was somewhat chagrined and not a little irritated because I like to know and do have enough intelligence to comprehend what different bits do and where they go; if someone is going to be called a “Service Advisor” they should have at least enough knowledge to give advice. After I came home I wrote a note to the Service Manager, Kyle McColl. His response was to have the Service Advisor call me. The SA had found out that some of the bits were located in the aft wheel well but that was about it. His reassuring comment at the end was that the work was guaranteed for two years. Well, forget about two years, because the check engine light came back on in less than two weeks! Not about to have my wallet lightened by another $1,000 repair job, I went and bought an OBD II reader. I stuck the connector into the OBD II port and surprise surprise the code was once again - a minor leak in the evaporative emission control system. Since such leaks are often gas cap related, I went into my garage, found some “rubber” friendly cleaner and a cleaned the top of the filler tube and the gas cap. I then put a thin coating of silicon dielectric compound on the top of the filler neck and on the “rubber” gasket on the gas cap. That took all of 15 minutes and cost probably 25 cents in materials. The check engine light went out after 2 or 3 runs. Some six months later my repair is still sound It would appear that Capital Dodge “fixed” (replaced) a bunch of parts that didn’t need fixing yet didn’t manage to fix the part that did need fixing. I first became a customer of the institution in 2006. Over the years I have had some good experiences and some bad ones with the Service Department, this was by far the most egregious . More

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