Brent Smith | Page 9

Punctual I had my van in for service and recalls. the work was done on time and as promised. my adviser was Brent smith and he was knowledgeable and polite. g I had my van in for service and recalls. the work was done on time and as promised. my adviser was Brent smith and he was knowledgeable and polite. good job guys. More

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Customer Service I have been in the construction business since my early twenties. With the exception of one purchase I have always driven a Ford pickup for the past f I have been in the construction business since my early twenties. With the exception of one purchase I have always driven a Ford pickup for the past forty years. On the advice of one of your customers (and a client of mine) I purchased a Dodge product for the first time. With 75K on the clock I had trouble with my transmission. it was under warranty so Capital Dodge covered the warranty repair. This took two weeks. Truck appears to run fine. Even though this was a warranty issue I still had to pay for a rental car. Approx $650.00. I paid $215.00 dollars to have it towed to the dealer. I was told if i wanted my money refunded to contact Roadside Assistance it was not Capital Dodges problem I had asked for the Interior to be cleaned. I was given a price of $100.00 dollars. I said it was a mess and maybe $200.00 was more appropriate. My rep (Brent) said no problem. The interior was never cleaned. When addressing these issues with a manager at his throne desk (Oct 1st 2016) I was given a Gallic shrug. When I opined this would be my last Dodge product he could care or less. So...the truck is not a bad product, but so is Ford. Be assured i will not be purchasing another Dodge product. As i am closing in on the end of my career this is not a big loss for Dodge. So, thanks for the great service Regards Craig White More

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Outstanding Customer Service The outstanding Service we receive is beyond excellent. Brent is knowledgeable, curtious, caring and goes above and beyond his duties in providing u The outstanding Service we receive is beyond excellent. Brent is knowledgeable, curtious, caring and goes above and beyond his duties in providing us with the best service possible. This young man is a great benefit and an awesome representation of your company. More

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Quick mechanical check I booked in a time for the guys to check on a rattle that I was hearing at rpm speeds. I couldn't make it to my appointment so I rescheduled, then I c I booked in a time for the guys to check on a rattle that I was hearing at rpm speeds. I couldn't make it to my appointment so I rescheduled, then I couldn't make my second attempt but luckily I could make it on my third try and they were so understandable! Either way, the checked out the rattle, removed what was causing it and it was done in 30min! Just enough time for me to walk the dog around the area to kill some time. Super nice guys. More

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Awesome service Monday I brought my 2015 caravan in for an oil change. I mentioned that for the third time, first time to Brent that my vans suspension was very ruff Monday I brought my 2015 caravan in for an oil change. I mentioned that for the third time, first time to Brent that my vans suspension was very ruff. He had one of the technisions take it for a drive. They replaced some parts and is running much smoother. Also weather striping that I had mentioned in the past and was told was normal (and wasn't) replaced! I was very pleased with the customer service I received. More

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They really helped me out whilst I was on vacation Hottest day of the year so far (42c), 7 people in a minivan driving from Toronto to Ottawa. AC breaks and only hot air coming out of the passenger & r Hottest day of the year so far (42c), 7 people in a minivan driving from Toronto to Ottawa. AC breaks and only hot air coming out of the passenger & rear vents. That describes my drive yesterday. First thing this morning I call several dodge dealers in the Ottawa area - no one could look at the vehicle and we were facing a hot and sticky drive home on Friday. My wife suggested that I called outside of the Ottawa area and so I called CapitalDodge in Kanata. 'Wendy' answered the call and immediately didn't say "no" (that is what the dealers had said to me). After a couple of minutes, I was booked in for 10am that very morning ( it was 9:15 when I made the call) I drove to Kanata and was greeted by Brent S., who quickly checked in the vehicles clue and informed me that my van also had a recall on it which they would also take of.Brent also showed my the the guest area where I could connect to wifi and have a coffee. Dave S., the mechanic on my van, kept me informed through the the visit of the progress and diagnosis - even bringing out the parts and showing me what was needed. When all of the work was done, Brent took me through eve thing and even managed to get the charge lower than his initial quote. Finally, after less than 4 hours, I was back on the road - this time with cool AC and the recall performed - Dave even took time to buff out the scratches that I had on one side of the vehicle - fantastic!!! My only wish is that this dealership was closer to where I live - I use my local Dodge dealership from time to time and Capital Dodge are head and shoulders above my local garage for service and friendliness... More

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Started out sour, ended up sweet! My daughter had an experience at Capital dodge so negative from the service department it lead me to step in. She bought a 2013 Dodge Dart at Town and My daughter had an experience at Capital dodge so negative from the service department it lead me to step in. She bought a 2013 Dodge Dart at Town and Country Chrysler in Smiths Falls Ont when she graduated college. She has had one catastrophic failure after another, recall after recall! The service department at Town and country Chrysler were not helpful at all and very condescending to her. I will never go back to that dealership even though we have purchased many new Chrysler vehicles in the past from them. Fast forward to June 2016...still having transmission dash lights come on and her car acting up she ended up at capital dodge as she now resides in Ottawa. Initially they ran several diagnostic tests on it, thought they fixed the problem she paid the bill drove away and the problem continued, and continued...now I understand the mechanics were just as frustrated at this car as my daughter was but throwing parts at it to try to fix it was not the answer. I made a call to the service manager Kyle McColl he was more than willing to listen to my version and was extremely helpful in trying to get this issue solved. Next comes Brent Smith service technician extrodanaire! He went above and beyond to not only get the problem fixed but paid for by Chrysler Canada as the bill was way out of reach for my daughter. I will be eternally grateful for the service we finally received and my faith has been restored in not only humanity but Chrysler Canada and the fine mechanics at capital dodge! Thank you from the bottom of my heart. Jean Bedford More

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