Brent Smith | Page 7

Crossmember replacement, front and rear, well done and fast Brent was very helpful. He made sure I had all the information, even showed me a replacement part to explain what would be done. I took the car in Mon Brent was very helpful. He made sure I had all the information, even showed me a replacement part to explain what would be done. I took the car in Monday afternoon and picked up the Jeep the next day. Both crossmember parts were replaced and the car was aligned perfectly. In and out in 24hrs. Very good since I live in the country and it is difficult to be without a car. Thanks to Brent and mechanics at Capital Dodge Chrysler Jeep on Palladium Drive, Kanata. More

Helpful 1

Report | Print

Excellent Service Department I unfortunately bought my 2015 Jeep from another dealer and had problems with it right away. They could not fix the problem properly so I took it to a I unfortunately bought my 2015 Jeep from another dealer and had problems with it right away. They could not fix the problem properly so I took it to another dealer and they did not either. While at both dealer ships I encounter several other minor service issues and started to think that my service expectations must be in unreasonable. I decided to try Capital Dodge even though they are located an hour from my home, I was immediately impressed with the service and with a couple of visits my problem is fixed. Old time customer service with a nice comfortable atmosphere, well done. More

Helpful 1

Report | Print

Service on by 2015 Jeep cherokee They are simply the best!every time I come to see them they take time to listen and always make sure I understand what was done and why. They are simply the best!every time I come to see them they take time to listen and always make sure I understand what was done and why. More

Helpful 1

Report | Print

Brent continues to be a rock star Let me start by saying that my 2012 Fiat 500 is somewhat of a lemon, and I have the expensive extended warranty which carries me through to 2022. Let me start by saying that my 2012 Fiat 500 is somewhat of a lemon, and I have the expensive extended warranty which carries me through to 2022. That said, Brent always knows how to navigate the system to ensure that my car's ailments fall properly within the warranty and that the $100 deductible is all I pay. In the most recent instance, it was electrical, probably cost a fortune of "dealer dollars" and took weeks. The car rental was very gas inefficient, and so the dealership helped out by waiving even the $100 deductible, thanks to Brent. The dealership and Brent never complain when I bring my car in for extended warranty coverage, and go out of their way, unlike other dealerships, to get me covered under warranty - quite the opposite of the usual "this doesn't fall under the warranty" I've experienced so many time elsewhere. Rock on. More

Helpful 1

Report | Print

Honest but amateurish - be vigilant Having bought many new and used cars over the years I'm a little cynical when it comes to car dealerships and usually for good reason. My first de Having bought many new and used cars over the years I'm a little cynical when it comes to car dealerships and usually for good reason. My first dealings with Capital were when I took my Grand Cherokee in for servicing. It actually went extremely well so based on the strength of that first interaction, when they called to remind me of an upcoming requirement, I jumped on the chance to repeat my initial experience. The second time didn't go nearly as well. As I left the dealership after servicing I noticed that my engine light was still on and I also had a running light out. This was a bit of a surprise since they had just done an oil change. I parked the vehicle, went back to service and explained what happened. We booked an appointment for two days away to deal with these two missed things and get my winter tires installed. 2 days later when I went back at 7 AM, I decided to wait rather than head into the office because it was only going to be a couple of hours. At the 5 hour mark I was informed that the tire balancing machine had broken down and no one had bothered to inform me. At this point I had some harsh words to say and was given a loaner so I could salvage the remainder of my work day while the machine was repaired. At the end of the day when back to pick up the car, the steering wheel was dirty and gritty, something I expect from a home mechanic not a dealer. Additionally after some driving it was clear to me that the tires were out of balance. I called and was told to bring the car back for express service to get the tires re-balanced. That's going to happen tomorrow. I brought my son with me during the first service visit and he ended up buying a car. He wanted a black one from the website inventory and was told there were no black models for sale so he bought a blue one instead. On my service visit two days later, when they gave me a loaner to drive it was the very same vehicle (stock #'s matched) my son had been told was not available. When I called the dealership to ask if the loaner I was driving was for sale they said yes. What followed was a couple of days of he said/she said over the availability of the car which as it turns out was in fact available. In the end my son decided to to stick with the blue one rather than risk trying to switch vehicles. It was dark when my son picked up his new car a few days later. At the first stop he made in a brightly lit parking lot on the way home he spotted paint damage on the driver's side quarter panel. He spent two days trying to get someone to talk to him about getting this resolved and then it was Christmas. As of today this is still not resolved. To be fair, they do seem to try hard and appear to be quite honest but the place is a hot sweaty mess to deal with and it's just not a positive experience having to invest so much time and effort into what really should be routine transactions. I've asked for the GM's contact info to discuss. No response so far. Again, it's Christmas so I hope to hear back tomorrow. I'm really on the fence with these guys but if what I'm seeing is representative of how things work, at this point don't see myself buying my next new car here. I may go back for service but just double check everything after every visit. More

Helpful 0

Report | Print

Reliable Regular service Down to earth staff - helpful and prompt. Makes service easy with the helpful and convenient courtesy shuttle. I believe the drivers name is Neil. Down to earth staff - helpful and prompt. Makes service easy with the helpful and convenient courtesy shuttle. I believe the drivers name is Neil. Special shoutout to Brent Smith for providing shuttle service on his lunch hour in a pinch. Very much appreciated - great service from Brent as usual. More

Helpful 1

Report | Print

First class service in time of crisis My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side wou My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side would not close, the service team all pitched in to ensure it would be safe for me to drive across the city to be serviced by the business responsible for the conversion. Special thanks to Brent and Dave and to the "angel" mechanic who took the time while off duty to figure out how to close the door. This was a real crisis and instead of taking advantage , as some businesses may, all worked together and never even charged me. Thanks Capital Dodge, you are 5 star across the board ! More

Helpful 1

Report | Print

A warranty which actually works - Thanks, Brent :) It was with trepidation that we forked over our $4K for the extended, extended warranty for our Fiat 2012 Sport, with a $100 deductible. Yesterday th It was with trepidation that we forked over our $4K for the extended, extended warranty for our Fiat 2012 Sport, with a $100 deductible. Yesterday the "check engine" light came on. Today I had a 7am appointment. Brent took all the information from me, and had me authorized $100 + tax for the repair. When we next spoke just before noon, they had identified many individual items, running $350 in parts so far and the labor to install, cajole, etc., and there's more to fix in a week or two when more parts come in. Four different modules in the engine, back rotors, front shocks - all could cost a lot. Total cost to me: $100 + tax. Nice :) LT, Aug 21, 2017 More

Helpful 0

Report | Print

SERVICE TO JEEP CHEROKEE Hi girls and guys, One of the best dealerships in Ottawa. Always greeted with a smile. Some actually make an effort to remember my name which I appre Hi girls and guys, One of the best dealerships in Ottawa. Always greeted with a smile. Some actually make an effort to remember my name which I appreciate. Clean and bright dealership, great parts area, customer lounge is nice but small. If my 2015 Jeep Cherokee was as reliable as your staff I would be really happy, but, unfortunately, it has been an adventure! Keep up the great service. Best Regards, Luc Vaillancourt 613-884-0877 More

Helpful 3

Report | Print

Excellent Service - Brent Smith I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go a I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go above and beyond for his customers which I've seen only for myself but others. Even when he has unpleasant news that is beyond his control, he always tries to take the strain off the customer. One thing that is very important to me is that he treats me like a real person, doesn't assume that I know, or don't know anything about my vehicle. Gives me the news straight up. Laurie Moore More

Helpful 0

Report | Print