19 ontario Audi Dealers

The service people at this dealership are amazing. - Wammcleod

The service people at this dealership are amazing. All of the work is done in a timely manner and everything is explained in a way I can understand.

Excellent friendly and capable service department. - kkobayashi

Excellent friendly and capable service department. Willing to explain service items/issues well. Stephen Ball is a dedicated and thorough service advisor.

Shaun Hedrick was very attentive and helpful. - jmoula13

Shaun Hedrick was very attentive and helpful. He explained the service process required, and made the experience a pleasure.

After total loss my RX350 2nd time, I decided to change a - Evanne

After total loss my RX350 2nd time, I decided to change a different brand car. We look around different brands, finally chose Audi Q5 to our new car. Audi Midtown has a very good rate good deal recently, so even we are first time going there, we already decided to get the contract. If anyone wants to change a new car (not easy to be stolen), Audi it's very recommended. And I will also recommend you guys to go find Elliot Lam the sales representative, who service us. He is very professional,efficiency,friendly and helpful. Go for him, will be good👍🏻.

Both Will and Mark Lopez are patience and helpful. - helenlee8

Both Will and Mark Lopez are patience and helpful. I have a very good experience with them. Mark is very dedicated to his job and always make us happy!

Just a heads-up to anyone thinking of taking their - Disappointed

Just a heads-up to anyone thinking of taking their vehicle to Downtown Audi: I ended up spending nearly $2,300 on what should have been a fairly minor service and some exploratory diagnostics—only to be told I’d need over $5,000 more in repairs, with still no clear answer on what the actual problem was. I brought my Audi SQ5 in after getting an “air suspension malfunction” warning. I paid $220 for a diagnostic, expecting some insight—but they couldn’t tell me what was wrong. I didn’t even get an update until late in the day. They suggested replacing the battery and checking the wiring, which I agreed to, hoping it would finally get to the root of the issue. It didn’t. Days later, I was told they still didn’t know what was causing the problem but wanted thousands more to replace a wiring harness. At no point was there a confident diagnosis—just more guessing. What really pushed me over the edge was the lack of support and transparency. I wasn’t offered a courtesy vehicle and had to chase down basic updates. When I asked for copies of my personal information—including any call recordings—they flat-out refused, even though I never gave consent to be recorded in the first place. (For anyone reading this: you do have the right to request this under Canadian privacy law, PIPEDA.) I’ve had other frustrating experiences here before, but this one sealed it. I’m taking my car elsewhere—and I strongly suggest you think twice before trusting this dealership with yours. You deserve honesty, real answers, and to feel like your time and money matter. Sadly, I didn’t get any of that here

Brand new car, in service after 3 days, almost a month - Don’t buy

Brand new car, in service after 3 days, almost a month since then and no fix. Now I am struggling to viid the purchase since I am making payments on a car that sits in service. Any attempts to discuss alternatives are unsuccessful, dealership avoids them and keeps delaying any answers.

I recently purchased a pre-owned Mercedes-Benz GLE 63S - Jayden

I recently purchased a pre-owned Mercedes-Benz GLE 63S from Audi Oakville and, unfortunately, my experience has been deeply disappointing due to serious safety concerns and poor post-sale support. During my initial test drive, I asked the salesperson whether the brakes would be addressed as part of the certification. My question was not directly answered. When I returned a week later to pick up the vehicle, I asked again and received another vague response, being told that "service and sales work independently" and that any required work would have already been completed. Still, I received no clear confirmation about the brakes. Shortly after taking delivery, I had the vehicle independently inspected by my trusted mechanic in Barrie. He found severe corrosion on the brake rotors, describing them as among the worst he had ever seen. He explained that the condition of the brakes should have rendered the vehicle unfit for certification. He also identified leaks in both the coolant and oil lines. I took photographs of the issues and obtained a detailed inspection report. I immediately contacted Audi Oakville and spoke to Sales Manager Shaun Gulley. Unfortunately, he was dismissive and passive-aggressive. Despite having photos and documentation, he insisted that the vehicle be brought to Oakville for their own inspection. I complied and drove nearly two hours for the appointment. When I arrived for the scheduled inspection, no one at the dealership was aware of my visit, and I was initially told by service staff that they do not service non-Audi vehicles. Shaun was not present and had failed to inform his team. Eventually, Service Manager Mike Corbett took the vehicle in, but his approach felt confrontational, asking me to point out the issues as if to test my credibility. Despite having all necessary documentation, I was made to feel as though I had to prove the issues myself. Thankfully, a service technician named Tivador stepped in and provided a much-needed sense of professionalism and integrity. He examined the photos and vehicle and confirmed that the brakes were severely corroded and should never have passed a safety inspection. He was the only person who apologized sincerely and assured me that he would do his best to make things right. Eventually, I was offered the option to have repairs done either at Mercedes-Benz Barrie or return again to Oakville. Given the circumstances, this felt unnecessary—especially considering I had already provided ample evidence. Ultimately, I spent over three hours at the dealership and was sent home in a rental vehicle because the brake calipers were seized and parts were not immediately available. While the front brakes were eventually addressed, the rear brakes (which are also near the end of their lifespan) and the coolant/oil leaks were not. This is deeply concerning, especially given that the vehicle was sold to me as "certified." In summary, my experience with Audi Oakville has been extremely frustrating. Selling a vehicle in this condition is unacceptable, and the lack of accountability from management only made matters worse. I cannot recommend purchasing a vehicle from this dealership without conducting an independent inspection first. The only positive aspect of this entire process was the honesty and professionalism shown by Tivador—his integrity stood out in an otherwise troubling situation.

Dishonest underhanded did not honor my purchase - Sterlingtech

Dishonest underhanded did not honor my purchase agreement. They tried canceling it and giving me back the money and after 2 weeks of being completely ignored by their entire staff I had no choice but to hire a lawyer and finally Chris Lang replied saying he was too busy. They don't respect people's time. They don't have respect for themselves to behave in such a dishonorable disgusting manner. It's all about money. No attention to customer care or integrity

Very horrible experience with this dealership, from sales - dontshopataudi

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed.

I spent days back and forth on a purchase of a certified - Shawn Gusz

I spent days back and forth on a purchase of a certified pre-owned 2021 Audi RSQ8 with 25K (a $127,000+HST Purchase). There was a notable miscommunication and the vehicle was not as described when I went to pick it up. The deal was dead and I was extremely frustrated due to the lost time. While this may sound like a negative review, what sets a dealer apart and gets them from 1 star to 5 is how they handle a bad situation. An unreputable dealer will simply brush you off and not be concerned about their reputation. Audi Niagara's management team got involved right away when they discovered my frustration and not only worked to fix their process and policies on how they handle issues like this in the future, but worked with me tirelessly to get the deal done, making the appropriate concessions on the vehicle to account for the initial experience. THIS is what sets a good dealer apart from a bad one, how they fix problems and address customers concerns. Any dealer can more or less be A+ most of the time, but when you get one that works hard to make sure they put every effort in to make a poor experience a good one, that's when a review like this becomes even more valuable and relevant. Excellent recovery to the team at Audi Niagara.

Went to Newmarket Audi to lease a new vehicle. - james

Went to Newmarket Audi to lease a new vehicle. The sales person (Kevin) was very helpful and knowledgable. He answered all the questions we had and was pleasant to talk to. I would highly recommend anyone looking for an Audi to see him.

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

I had purchased a certified pre-owned A3 from Cameron - Rob

I had purchased a certified pre-owned A3 from Cameron (Salesperson) and Tammy (Finance manager) in 2023. At time of purchase they both confirmed I had 3 years of service included including 1 major and 2 minor. After 1 year, in 2024, I went for oil change (minor service) and Melanie the service associate also confirmed next year I'll have my major service included. But come 2025, Audi Durham blatantly refused to cover my service costs and asked me for payment! Talked to Jeff the service manager as well as reached out to Keith (sales manager) to resolve the issue but to no avail. Never buying again from them. If you do end up buying pls make sure to have everything in writing or maybe record them. They can turn on their words anytime and in my experience cannot be trusted.

On Friday June 27th, 2025, I drove my Audi A3 TDI to Audi - v.wboss

On Friday June 27th, 2025, I drove my Audi A3 TDI to Audi Windsor for a routine Oil Change and complimentary multi-point inspection. I enquired as to the cost of an oil change and was advised, that cost would be $319 plus tax, so a total cost of roughly $400. I was advised that all Audi dealerships operate individually. I spoke to the service consultant, that I have paid $285 for an oil change at Audi Brampton. I was also told, because my Audi A3 TDI has high mileage, the cost of an oil change is higher. my car is not in a state of poor condition, where it is unsafe for the road, yet as a Audi driver, the mileage on my vehicle has an impact on the cost of a routine oil change. At this point I advised the Service Consultant that I no longer want the oil change and to pull my vehicle out of the service bay. I also advised the Service Department, to delete my personal information from their system, as I will no longer, bring my car in for any type of servicing. I would rather have my car towed to Brampton Audi or driven there. The feeling that I had was that some dealerships prioritize profit over customer satisfaction.

I just picked up my 2019 A6 from Audi Brampton. - jacob

I just picked up my 2019 A6 from Audi Brampton. This is my 4th Audi, but first from this dealership. I loved the buying experience and the entire process! Alejandro was great and provided necessary advice and recommendation. Thank you to the entire team for the exceptional customer experience!!

One of the worst dealerships around. - Q4-etron driver

One of the worst dealerships around. They charge $2.50 for windshield wiper fluid when it’s not asked for, as well as cabin fluid. The dealership notes that this part of their standard policy to charge these extras without telling customers. Don’t purchase or service your vehicle at this dealership.