Good evening Mark,
I know you are away until July 15th but I thought I would email you this evening after the interaction I had with your employee(s).
If you would kindly read the email chain below between my father and Greg, you can see how the situation unfolded. I have also copied you on various emails that have flown between myself and Greg and or Tammy.
Unfortunately the auto industry is not my trade, but I am fortunate enough to have a father with enough experience to review my deals. Mark I do feel the wool was pulled over the sheep’s eyes in this situation, and I have a very bad taste left in my mouth. If I did not have a father with the experience who could advise me on this deal, I would have been stripped naked and left in the street so to speak. That is not fair. That is not proper or moral business practice, and I do believe a man is only as good as his word.
The deal proposed benefitted both parties in this situation, but as the truth of the trade started to unfurl - your team went silent, backed up and held their ground to protect themselves. I would not have had ill feelings towards the dealership if they had taken my offer, knowing that I had caught the upsell.
I would have actually bought the car.
Please review this correspondence and discuss with your management team the correct procedures and to not take advantage of every payment buyer who walks through the door. Everybody deserves fair game, but this was one sided from the beginning.