Wanted to take a few moments to provide insight into a series of experiences I was having with my 2015 A3 that brought me great concern with its reliability. In speaking with Ryan M in the service department, I felt that his interest in resolving my concern and his ability to build trust through other prior service experiences with Audi Oakville, I was convinced that the problem would be resolved to my satisfaction. The issue was intermittent stalling and I could time the approximate intervals on when it would happen but it would not repeat each time. Ryan took time to hear the concern in detail prior to me delivering the vehicle and upon arrival, the vehicle experienced the problem. When I reported it to Ryan, he was quick to let me know if anyone could reproduce the problem so as to diagnose it, he had the tech available to do it. Within minutes of my arrival the tech stepped out with Ryan and I to the checkin bay, got in the car and reproduced the stalling like clockwork. He brought out his diagnostic tool and as I stood and watched, he narrowed the diagnosis and provided assurance that because it was reproduced, they would get to the bottom of it. It is with comfort and confidence that I can say that after being put in a loaner and assured it would be resolved, it was. I have consistently reported that what keeps me coming back to Audi Oakville is the way Ryan M treats my vehicle as if it were his own each time I arrive. Often times on regular service appointments a space is made available to me to work while the team takes care of my vehicle and Ryan M updates me via text. I am pleased to report that my vehicle runs as if it were the first day off the lot, completely reliable and unquestioned performance. I appreciate Ryan's calm, confident and knowledgeable approach which leaves me knowing that my car is in the best of care when Ryan M is managing the visit. On one particular occasion, the timing of my appointment was in conflict with a conference call I had to be part of and without delay, Ryan was able to coordinate a closed conference space for me to meet my work responsibilities. When going for service at Oakville Audi, have confidence in Ryan M's ability to work with you and resolve your vehicle concerns efficiently. I appreciate the quality of care and concern that is matched by knowledge and insight Ryan brings to the experience. How can you go wrong when Ryan M takes your vehicle and makes it his own. Thank you Ryan and thanks to your team that has maintained my vehicle and has earned my confidence.