Très bon service, personnel très gentil, très satisfaite - Anne1
Service rapide et professionnel pour l'achat de mon auto neuve. Le suivi après-vente m'a particulièrement impressionné, pas besoin de rien penser, ils vous rappellent ce que vous devez faire. Génial. Je recommande ce concessionnaire à tous!
Wow !! Superbe expérience - Sarahh16
J'ai eu la chance d'avoir été servie par François Richer pour l'acquisition de mon nouveau Jeep et j'ai eu un service très professionnel. Il m'a écouté et m'a trouvé le bon véhicule pour moi ;-) J'avais magasiné dans un autre dealer avant et heureusement que j'ai été chez St Jerome Chrysler car j'en ai eu pour min argent ;-) Un gros merci Francois pour ton écoute et ton professionalisme !!
Friendly and personable - cenielsen
Nice service. A little fragmented with sales, finance and delivery. But is the end everything is taken care of. Was more pleased with the end product then I thought I would be.
Got us our Jeep - Sean Rickerd
Dealt with these guys and the service was top notch from start to finish. Great sales guy, great vehicle.
Got all the upgrades I wanted!
There to sell cars, not repair them ( on warranty of course) - Bucheron
If you want to buy a car it is probably a good dealer but stay away from the service. They have to make up for dodge low quality by giving you excuses or telling you don't know how to drive. At 30 000km on a Journey, brakes had to be done at the 4 wheels, discs, pads and caliper seized at the rear . Told them it wasnt normal. Been told i was too hard on the brakes... my other car is a honda and havent done the brakes yet at 100k km and drive it way harder than the journey. I'm now doing my service at another dealer even if this dealer is across the street from where i work, and traded the journey.
Liars... Beware - User
Paid a deposit, told was refundable, no problem, then when ask for a refund, they invent all sort of things to not reimburse you. Actually, if you pay anything to the dealer no matter what they say, wave goodbye to that money... (actually illegal, you CAN get it back, but you have to do your researches)
Oil change - Proux99
Great service - I received Fast service for oil change even without an appointment, Including verification of the shocks and multi point inspection. I am happy with the timeline.
Respect des offres - Ghis
Oubli de m'a viser que le gps n'était pas activer après achat de mon Jeep Cherokee neuf...ca m'a fais triste après signature du contrat,il me demandait $600.00 pour l'activer,je crois c'est une erreur du concessionnaire...et aurait dû avoir compensation.....merci. J'ai acheter avant un Jeep Cherokee 2015 et mon gps était fonctionnel....c'est pourquoi j'étais certain dans mon nouveau jeep il était activer....il a eu vraiment un manque d'information du concessionnaire...
P.s. J'ai toujours eu un excellent service avant.....
Excellent Service - RAM_JLSY
Je suis client de Landry depuis plusieurs années et je suis toujours très bien servi au niveau ventes avec Chantal Desbois et au département de service.
I am a Customer of Landry since several years and I am always very pleased with the Sales department with Chantal Desbois and at the Service department.
Pire service a vie - Acloutier
Service horrible. Incompetent de A a Z. Explication sans queue ni tete de la part des commis et Directeur de service totalement absent quand on a besoin d'explication.
Professionnel et efficace - Crickou_wrangler
Le service est impeccable et le personnel (surtout Patrick) est sympathique et super efficace. L'accueil est parfait et aide à faire passer le temps d'attente quand le véhicule est en réparation
Total insptection - Bob
The car was on a reccall so we send it for a total inspection, still no recall job done, no tire pressure done, not detect a problem with the whell since no road test. I wonder what they do for an 100 $.
Dishonest. Deceptive. - J
Drove from Ottawa to buy a car with cash in hand, ready to buy. When I arrived after 2.5 hours of driving they started by dropping a $995 hidden fee on me (non-negotiable, of course), then offered me 12.5% of the value of my trade-in they initially quoted (I even sent pictures, VIN in advance)! When I tried to counter the sales person told me that I should have known that the initial quote was wrong, crumpled up the paperwork, threw up his hands and sent me on my way. I could not believe that they didn't make any attempt to keep me there. I mean, I clearly really wanted the vehicle! have to say that this was very deceptive and rude treatment. Before I arrived I was told I would be compensated for my gas. Empty promise. I was told that they had a deal where they were going to pay 125% of value on a trade-in. Lie. So disappointed. A lot to be said for dealing with honest people.
Terrible Experiance - 4u2nvinmtl
I bought my Jeep SRT from this dealership with an extended warranty. I was lied to about what would and wouldn't be covered on this extended warranty. In the end Quebec, Consumer Protection stepped in and helped me get my warranty money back but the whole experience left me with a bad impression.
I took it in for an on warranty repair I waited over 5 hours just to be told they don't have the part and was charged over $200 (no notice that there would be a cost), when I refused they said I won't get my keys back until I pay in full!
It escalated when they sabotaged my Jeep SRT after taking it in for servicing. I will never go back to Chrysler Laval.
Avoid this dealership at all costs. Don't buy a car or service a car at this dealership. They've even disabled their google review because their that bad.
Rude and unprofessional - Pilot fans!
Went to take a test drive and one of the salesmen (Guy) came with me. He was very rude - swearing and being very offensive. Later he told me I would never find the same car at the price I wanted, and made me feel stupid for even asking. Well, today I went and picked my new (identical) car for $1000 LESS than I offered.
Will never go back.
N'allez pas là! - FB2017
Ils m'ont cédulé (et confirmé) un rendez-vous pour un essai routier d'un véhicule qui n'était même pas disponible. J'ai fait plus de 100km aller-retour de chez moi pour ce rendez-vous.
En plus, le directeur des ventes n'appuit même pas ses vendeurs, il n'a même pas osé me rappeler pour tenter de ratraper leur bévue.
Très mauvaise expérience avant-vente, Imaginez une fois qu'ils ont votre argent...
Tant pis, j'ai acheté ailleur
Bad experience - Done
I just visit today and want to buy grand carvan the sales man don't have a enough knowledge I was asking the lowest price they can go for new one and he don't want to tell me he waste my 3 hours over the never recommend anybody
Crooked xxxx hole - Dodge avenger
Thieves. Plain and simple, they are crooked, especially the used car manager. Owner has 4 dealerships that I'm aware of, buy anywhere else, dont give them your money.