Fast service, great price and they took care of everything. - AnthMan88
Bought a 9 year old car that was bought, serviced and traded in at the dealership and it looks new. Came with new tires and lots of gas also. Very pleased so far.
Excellent customer service all around - Jeremy72
Just bought our second SUV from Lauren and she again set us up with a great car, she new her stuff and everything came together perfectly. The service department also is the best I’ve ever dealt with. I am a customer for life!!!
excellent, well care for - edward B
Deal with Sam kwak, No BS sales rep. straight up and easy to deal with. great after sales care. A dealership a c;xxx a
BARRY SNYDER…PAR EXCELLENCE - Sam Salem
This is the fourth time that I have dealt with Barry Snyder at Alta Infiniti. I must admit that from the first time I found that Barry is professional in his work and able to build an excellent , warm, friendly relationship with me. He has obviously built this relationship with other clients. One of them is my neighbour who referred me to Barry in the first place. Barry succeeded to lease me the QX60 over another Mercedes GL that I had before. When I needed a second vehicle for my daughter, Barry put us into a Q50 and we are very pleased with the deal and car. I will not hesitate in referring all my friends and relatives to Barry Snyder.
Poor after sales customer service. Always have to follow up - Harman
I am done with these guys since I have bought back my leased QX60 and will not have to chase them anymore. Its their after sales service for which I am giving 1 star. I asked them to tell when was my ownership mailed out since it was more than a week and I had not received it. Since finance manager did not respond as he was out of office, Ali asked Aria to help out. I followed up again to find out but no response. Since I received my ownership in mail yesterday, this chase ends.
Infiniti experience - 274012
I had an incredible experience at infiniti downtown. Everyone was extremely pleasant. I purchased my Q50 and couldn't be happier. Bruce was the best man I have ever dealt with at a dealership. He was knowledgeable and took his time to make sure that I had all the information that I needed to make my decision. Rada was very nice and helpful. She was always prompt and efficient with answering calls and all of my questions regarding finance. They both really made my experience an easy one and I look forward to buying future cars from this dealership. I highly recommend this dealership to anyone who is looking to buy a Nissan or an infiniti!
Fabulous! - Tamara and Kevin
After having such a distasteful experience looking for a car by the time we walked into Markham Infiniti, we just wanted it to be over!
Enter, Kristen and Ahmed.... they were amazing, super empathetic, listened to what we were looking for and offered a suggestion that we hadn’t considered, which was to buy a new vehicle rather than pre owned.
It was refreshing to know that there are real authentic sales and service professionals in this industry, I had almost lost hope and was so over the old school mentality of scripted sales, the ego’s , the hierarchy of going back and forth to a manager’s office and those endless hours of being held captive in a dealers office after just wanting to look at a few vehicles. I want all of those hours back!
I digress...we had an absolutely fun and fantastic experience from start to finish, with Kristen (sales) and Ahmed’s (manager) approach, client service and expertise . That said without hesitation, I would highly recommend Markham Infiniti, in fact all that we came in contact there were also on point and really welcoming. We are beyond thrilled with our Q60, its ridiculously stylish, loaded, powerful and super fun! Thanks to all!!!
Wrong Oil Used - Wasim
I brought my QX60 for oil change and requested synthetic. After I picked up the car i did not read the invoice right away, later i had a chance to read it and noticed regular oil was used. I went back and asked for the right oil to be used and their service manager Michelle Jawan said Infiniti recommend alternating oil types between changes. thus no change will be done. Now this compromised service, integrity, knowledge, honesty, respect, credibility and accountability.
Great professional service - Mahmoud
I had such a great experience and working with a professional team that knows exactly how to work out a deal. Great experience. Thank you all .
Bait and Switch and poor follow-up - 1234
Went specifically to this this dealership as they had the model/colour I wanted in stock. Signed a deal based on that fact and then they messed up and reneged on what they had in inventory and after giving them two weeks to fix the problem, had to settle more a different coloured car.
Be careful as they also take a $2,000 deposit and then hold your money for weeks before providing back a credit for the balance. Never give them more than a $1000 deposit to cover a single lease payment plus extra licensing fees. Also still waiting to receive the Visa gift card promised. On the bright side, was happy with the Sales manager and a reasonable negotiation. Felt like the dealership also did right on the trade-in/lease return.
If Infiniti wants to be considered a premium brand, it has to iron out the customer experience during the sales process. I felt like I knew twice as much as the salesman and had to lead him along through all the next steps, vs. him proactively leading the process.
Worst ever!!! - Nominds
Service department is the Worst! Go somewhere else. Raj in New car sales is amazing. Other then that. Go somewhere else for service. I went in for warranty work and left with a 150 dollar bill cause they broke my door.
terrible service - qx70karen
I bought a qx70 from Myers in January 2018. demo with 15k on it, supposed to be like new (in the showroom). all sorts of electrical problems. car wasn"t cleaned prior to pick up. lies about things that have been fixed, when they have not been. its been in for service 5 times already. now they are refusing to fix, won't return my emails, still have my car and I have a loaner. 5 days so far.
Culture of Blaming the Customer - Play1note
Had my car towed to Endras Infiniti out of gas but showing half a tank because the module was malfunctioning. Took 8 days to replace the module and car battery. When I asked what took so long the service manager Jason suggested it was my fault for coming in without an appointment and under tow and this was a typical wait. Picked up my car and Jason the service manager took payment. Not one word about the amount of gas in my car. Turns out that they had only put in enough gas to start it as I ran out of gas in sight of my gas station less than 1 km from the dealership on a busy stretch of road. Sent an email to the General Manager Sean Bateni who initially did not answer but eventually did after I phoned and requested a response. He responded by saying that it was not the dealership's responsibility to put gas in customer's cars and that it was my fault for ignoring thd service manager's warning that the tank was empty and passing the gas station across the street and trying for one less than 1 km away. No discussion about gas had ever took place. When I reviewed the bill I found that not all the diagnosed issues had been repaired. I sent an email to Chris Endras suggesting that it is easier to retain a customer than gain a new one. No response was received proving that management attitudes roll downhill and the rot starts at the top. . Overall I found a pervasive practice of blame shifting and devaluating the customer.