David Rourke's service was excellent! - Daniel122017
We have always been a Honda and Hyundai customer and for the first time were just shopping around for a change. The very first interaction with David Rourke was positive, he was friendly, professional and prompt in getting back to us providing great details, very transparent and got us a great deal on our first purchase with Nissan! We love the fully loaded Nissan Rogue and David's exceptional service and hospitality! Will highly recommend David and the Oakville Nissan/Infiniti dealership for any future purchase.
BodyShop - JohnA
The staff at the 417 Nissan dealership are excellent and easy to deal with. I highly recommend them and their body shop. Very professional and courteous.
Excellent Service Dept - WoodDragon
The best service department Ive ever dealt with. Great mechanics and excellent service advisors. Nykyta is absolutely wonderful to deal with. I highly recommend 400 Infiniti
Infiniti experience - 274012
I had an incredible experience at infiniti downtown. Everyone was extremely pleasant. I purchased my Q50 and couldn't be happier. Bruce was the best man I have ever dealt with at a dealership. He was knowledgeable and took his time to make sure that I had all the information that I needed to make my decision. Rada was very nice and helpful. She was always prompt and efficient with answering calls and all of my questions regarding finance. They both really made my experience an easy one and I look forward to buying future cars from this dealership. I highly recommend this dealership to anyone who is looking to buy a Nissan or an infiniti!
Very friendly and helpful staff - Harmeet
Good experience Q50 red sport 2016 demo car, the car is very good,staff is very good gave me a good deal on my trade in I recommend them if u are looking for a car thank u Essa and Rajeev also sales manager.
Sold me a car with defective transmission. - Kam M
Very disappointed with Alta. I can write an essay about my negative experience. Took a financial loss by trading my 2014 QX60 less than 3 weeks after purchase for a 2017 Lexus RX350. I felt betrayed and cheated. I'll never invest in an Infiniti again.
Wrong Oil Used - Wasim
I brought my QX60 for oil change and requested synthetic. After I picked up the car i did not read the invoice right away, later i had a chance to read it and noticed regular oil was used. I went back and asked for the right oil to be used and their service manager Michelle Jawan said Infiniti recommend alternating oil types between changes. thus no change will be done. Now this compromised service, integrity, knowledge, honesty, respect, credibility and accountability.
Thank you every one GP, Pele, Vik, Djufri..!! - G.Jassal
Great service in this location, GP is very patient and knowledgeable, I'm very happy that I purchased my dream car Q60 here. Thank you every one, Pele, Vik, Djufri..!!
Purchase Q50 - Happy Buyer
Excellent process from start to finish- Great sales team that did not push me into buying but rather facilitated getting me into a vehicle that fit my check list.
Inflexible, Uncompromising and less than forthright! - Paul E. Kenyon
Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?
Incompetent, regret dealing with Willowdale - Disapointed Customer
Overcharged for services after agreeing on a price over the phone and it doesn't end there. Did not complete the required work and then tried to extract even more money. Poor knowledge of their own processes and absolutely no concern for the customer.
Getting a Manual harder then finding WMD's - Brooks Hipgrave
Twice I have contacted this dealership to get a manual for my Q50 (2015) which it did not come with when I purchased it from a Used Car Dealer. NO ONE has called me back (since August 2016 and February 2017) and now I get a call from the dealership for important service at 24,000kms. No manual so makes me worried. Turns out oil/lube/filter so not so major.
Meanwhile, Head Office says to get manual call dealership.....round and round I go.......
Now gentleman at Guelph Infiniti told they could get me a manual but cost $25-$30 or print it myself. ITS 402 PAGES PEOPLE!!!
I guess buying a luxury sedan does not come with customer service or goodwill.
Early in my Infiniti ownership but so far not impressed AT ALL.
So please order me the manual and I will pay for it when I pick it up.
after sale service non existen - alexsandro sedioli
hi i bought a q50 hybrid 2 and a half months ago and still havent made a payment on it been trying to get anser fore months they reply we will check in to it and never call back.plus the car they sold me have rust on it already, wow not impress.