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Excellent dealership to buy a car - Lindsay W
We would highly recommend this dealership and the team that we worked with when purchasing our vehicle. They were very helpful and extremely knowledgeable about the vehicle and got us the best deal possible.
Great service and staff! - abpenny
We just bought a new vehicle from Tony and we were very impressed with friendly and practical service without typical sales-schmoozing! Thanks, Tony...we will be returning customers!
Top Reviewed Specialists At This Dealership
Excellent customer service - DebbieB
Very friendly service thank you So much for your knowledge and we appreciated all of your help with everything excellent service! 10 out of 10
Purchased New civic - Nimona.G
I had a great experience purchasing my new civic and Mark was a great guy! For sure I’m going to suggest this place hoping there would be a good price for the clients!!
Great Servic Department - CRV123
I am extremely pleased with the service for my vehicle repair and will always book my CRV at this location. Ask for Avery in the service department - he goes the extra mile!
Car Sales Professional / Lease Manager
Misleading TPMS advice - YYCbro
I recently had my summer tire installed for my 2013 CRV and I was asked if I wanted to include TPMS reprogramming for an additional $40. I declined this because from my experience with other service centers like Canadian Tire & TireCraft my TPMS automatically reset itself without any additional fee. The service advisers insisted that this will not be the case and that my TPMS light will always be turned on if I don't pay for TPMS reprogramming. I still declined.
Lo and behold, a few minutes after I picked up my car the TPMS light went away on its own! I told the manager about this and I was told along the lines of the TPMS re-setting on its own is hit & miss that's why they normally recommend re-programming....at an additional $40! To me this is not good service. They should know their product better and advise their clients on the best possible value of service and not sell services which are not required.
Turn around now! - Pass
Bought used in August was presented 2 passing inspections and returned 6 times in 3 months from out of town for repairs! Initial pick up and requested repairs not complete, no gas in vehicle and it was a mission to find a screwdriver to put on my plate so I could drive away. Told if not happy in 30 days bring it back and full refund of money! Signed papers, returned and now told 30 day warranty was .money towards a different vehicle! The A/C and back up camera malfunctioned in first 2 weeks and they fix A/C after 2 attempts but say they can’t diagnose back up camera so that’s out of my pocket on top of what I just paid for the unit!!! Won’t be setting foot in this place again! So much piece of mind paying that extra on a used vehicle at a dealership.....don’t get that here!!!!
Awesome service - Kenyoo84
Ahmed was professional and courteous and ensured that my questions were answered and needs met. The vehicle is a total dream to drive and I appreciate his assistance on the matter.
Continuing excellent customer service - Seaview
Brian the Service Manager is excellent to deal with. Responsive and helpful and dealt with my issue immediately and without hassle. Nasir is so helpful. The staff give stellar service
Great experience! - kptd
Great experience and their staffs were very helpful. Jonny helped me answered all my questions and concerns about choosing a new car. He was so patient, friendly and knowledgeable. When I came to pick up my vehicle, Ramy spent his time to explain how everything works. Overall I would highly recommend T&T Honda.
Recall notice - Jennifer
I am not an existing client, but took my Honda CRV to Village Honda this morning for 3 recalls. I live in Sundre so let the Service Advisor know that I would not be bringing my vehicle back to be serviced, so not to bother doing a further work estimate. They did perform a thorough check and identified that my brake shoes were badly worn, among other things, with a note on my file that I would have the work done in Sundre. When I picked up my vehicle, he said that the list would make it easier for whoever services it to know what needs doing. The shuttle took me immediately where I wanted to go, and picked me up as soon as the vehicle was done. I appreciate their excellent service when there was no further work to be done for them. There was no cost as this was a recall service appointment.
Great sales and finance experience from Gio and Cindy - Klakomatic
In buying my 2018 Honda Accord Sport, Gio was the perfect salesman; up-front pricing, no hidden fees, and excellent knowledge about the vehicles I was interested in. Cindy gave me just the right amount of information in financing the vehicle and choosing any extras ( I ended up choosing a paint protection film ). Like Gio, she didn't pressure me for anything I didn't want. And having had Service here in the past for my Honda Fit, I know my Accord will be serviced right. A great job by everyone.
Exceptional! - Jen
The service department is superior. Ziad, Shannon and Dean are always so approachable and very friendly. The service department really helped me out last week. I was sitting in my car for about an hour with the radio on and talking on the phone. The battery died and it was soon time for me to pick up my son. I was close to Honda so they quickly came to me and boosted my car. This is so appreciated! Thank you.
Enjoyable experience - Adairs
Met with salesman Ken Urmeneta who was very accommodating and very knowledgeable. Ken was a pleasure to work with and couldn’t do enough for us made our experience a real pleasure. We would recommend Ken to everyone. Gayle Raynor, Finance Manager was a pleasure to work with, very knowledgeable and went above and beyond closing our deal. Thank you Ken and Gayle it was a pleasure dealing with you both.
Jason Mc Ginnis, Sales Manager, took the time to come introduce himself and chat with us which we thought was very nice and he took time to thank us as we left.
1 star only cause wouldn't let me continue with 0 - Get xxxxed
The used sales department is a bunch of lying sobs at Sherwood Honda first off I bought a used truck from them they said everything was all good with the truck so I took to get a lift kit put on at a different shop and when I pick up my truck from getting the lift on he informs me that there was a bunch of damage to the underside of my truck basically looks like the previous owner drove over a rock and rolled it from front to back on driver side I called and went in to show them the pictures of the damage and they said that they never new of the previous damage which a guy would have to be blind considering they told me there mechanics do a 150 point inspection on all used vehicles and it's so rusted looks like been there for 2 years no joke the lower control arm the skid plate the gas tank plastic cover and the bracket on rear axle all have damage on them and when I call to see what there gonna do about it to fix it they just ignore you and never call back ooo and did I mention that this is from the wonderful Felix in used sales I dealt with he's basically useless after you sign those papers and walk out the door so I would not recommend these guys to anyone save the headache and I see I'm not the only one that got ripped off as reading these reviews I'm not done with those xxxxxxx yet either I wish I could post the pictures on this review so anyone considering these guys could see how they actually work don't buy from Sherwood Honda there all crooks
Service - kg pantry 123
My wife and I bought a brand new vehicle with Sun Valley Honda in June 2018 We traded in our old Honda for a new one because we have always found that they are very reliable.
When we went to register our vehicle, we were given the wrong Bill of Sale and couldn't register it. We had go back to the dealership and to get the right one. Also, when we went to the Registry the second time we weren't given the Nvis for new vehicles, so Sun Valley Honda had to deliver it the Registry.
When we bought the vehicle we asked for winter Tires and Rims as well. We were told they were worth about $1800 total. They were only Steel Rims too. Today we went back and told the Service Dept. that we didn't want the Tires and Rims anymore and would like a refund. They had never been mounted at all. Kyle only wanted to give us back $800 to $1000, what a rip off. My wife and I are very disappointed with the Service and don't recommend
This is the last Honda I will buy - Sonia
Two weeks ago, we took my 2015 pilot into Grande Prairie Honda for an oil change. Shortly after the engine light came on. My son was driving it to Vernon, so he took it to the Honda dealership there. He was told it was a oil sensor light, which was swapped out. The mechanic told him that there are two and that usually they both go, but would need to wait until the other one went before they would change it. The light came on again and we took it to Grande Prairie Honda today. We have extended warranty, but this was not covered. We then were told it actually was not changed to a new on in Vernon. This is our 7th honda that we have purchased. It will be the last.