My wife and I had the pleasure of working with Ritchie (sales consultant) at Sherwood Honda, he really took the time to get to know us and understand what we were looking for. We perused and test drove multiple vehicles from all around the Edmonton Area. Overall, Sherwood Honda was by far the friendliest and most helpful dealership that we visited. When we were shopping for vehicles, it was extremely cold (-30), they had the vehicle ready for us right on time and warmed up in their heated bay. They took all of the necessary COVID precautions to protect us and still helped answer any and all questions that we had.
Once we were confident in our vehicle selection, the excellence continued while doing business with Sherwood Honda. Ritchie and Hoang were professional, respectful and understanding. At no point did the pressure of the sale ever increase, nor did we ever feel trapped.
Even after we signed everything the exceptional customer service continued with every team member we interacted with; the finance department (Indy and Courtney), the part department, service department, the delivery team (Dave) and reception. The communication between the various dealership departments was excellent, at no time was I left trying to explain what a previous employee promised.
We are tremendously happy with out new vehicle and the entire experience with the entire Sherwood Honda team. The really took the time to get to know us, found us a great deal and made sure everything promised was delivered. My wife and I would both highly recommend Sherwood Honda to anyone looking to purchase a vehicle.