I had been working with Cody all week to purchase a vehicle, we had just about closed on one and I was about to send the deposit. One of the other salesperson went and sold it on us. We had then found another vehicle, a Honda HRV, I put a deposit on it, under the impression that the vehicle was in "fantastic shape" the day I closed on the vehicle and nade the deposit, Cody wasnt there and I was talking with a supervisor named Michael who also gave me the impression that the vehicle was in great shape.
Knowing I was making a 10 hour trip to purchase a vehicle, I got to the dealership to find that the vehicle was not in the shape they had told me it was in. The first thing we noticed was that the button for the hatch was not working, then we noticed there were scratches all over the hatch below the window. Upon getting in the vehicle, we find a large hole in the floor of the passenger side. The roof of the vehicle was also extremely stained and muddy. Upon test driving it, we found the navigation was glitchy and not properly working as well as the sport mode would not allow us to shift gears.
We came back to the dealership to ask about these concerns and Cody played innocent acting like he hadnt seen these problems before. Pretty hard to miss a large hole and stained roof.
We went into the office and sat at a desk and told them I wasnt going to pay that much for a vehicle after driving for so long to find it not in the shape I was told it was in. Cody went and got his manager Merv who came over and belittled us. He acted in a rude and unprofessional way telling us he thought Michael was crazy for giving me the car for the price we agreed on. He told me "I dont understand why you would come all this way and decline the car for a few cosmetic issues" for 1 not all the issues were cosmetic and 2 I made a 10 hour trip to find a trashed vehicle. It was supposed to have auto start installrd and have been detailed so I was able to take it home that day. Neither of those were done and had I bought the vehicle they wouldn't have been done. While I was getting my deposit back, Merv stopped the person I was with outside saying that they had no problems not selling me the vehicle because they were going to sell it so quickly. They were all very unprofessional and incredibly rude.