1 of 4: I wanted visors for my 2017 Ridgeline BLACK EDITION. I told the parts member that that they must be black. He laughed and said they only come in black.
When they were installed, there was a bright piece of chrome running along the top of the driver and passenger side doors! There is no other chrome on the truck. I explained the issue to the parts manager. First I was sent a photo of aftermarket visors that looked cheap. The kind that just stuck on with an adhesive. I felt bad turning that down but they were terrible. The issue was resolved by getting the chrome wrapped in black.
When I spoke with the parts manager after, TWICE she reminded me that it cost the dealership a lot of money to fix the problem. The first time I ignored it as I found it awkward, she didn’t hesitate to tell me a second time. Why try to make me feel bad about their mistake?
2. I booked an appointment for an oil change, over the phone. If I recall correctly, it was at 14:30 hrs. When I arrived, there was no appointment booked. I had to leave my truck overnight. I was without my truck for 24 hours, for a 20 minute oil change.
3. My truck had a recall. The shuttle driver drove me home in the morning, and then called at the end of the day to pick me up as my truck was ready.
While almost there, Nikita called saying that they just looked at the truck (THEY HAD ALL DAY) and I will either have to pay the dealership to remove the items from the back seat, or I can come in and do it myself. I had no idea that they had to access this recalled part from the inside behind the back seat. I had items in my back seat as I was recently on a road trip.
Since I was almost there, I removed the items and was taken home again by the shuttle driver. I was able to get the truck the next afternoon. When I asked why they waited so long to work on my truck, I was told that the customers in the waiting room took priority.
4. While purchasing my second Ridgeline, I agreed to aftermarket visors as long as they weren’t the cheap ones that glued on. The windows wouldn’t close with the aftermarket visors on so they decided to have the Honda brand visors wrapped like the last truck. There was a bit of a smudge on the passenger side leather seat that didn’t look like much until I opened the passenger side door. It was a yellow grease stain.
I brought it to the dealership and the detailing member tried to remove it with a MAGIC ERASER. It wore the black leather down to the red underneath. So he made it worse. He told me that this has happened before; techs have grease on their pants and get it on the leather seats.
I was told by Mitchell that the seat will be taken care of. I trust him since he Is an amazing salesman and sold me both trucks.
They called me to tell me the parts arrived, but I was in a bad collision with my new truck. I said I will have to wait until I get the truck back.
During the three months it took to repair my truck (another dealership, GO Honda took their time) I received TWO EMAILS inquiring about the repairs and I responded both times explaining the situation.
Yesterday I called to book an appointment finally bring in my truck. The man I spoke with double checked, parts were in. I made an appointment for 1100 hrs today.
Jon could not find any notes about not having to pay for the seat cover, or any details about the visors. I stood at his desk for 15 minutes while he was away trying to sort things out. I was offered a seat, about 25 minutes went by and I asked what the issue was. He was still trying to sort out the issues, saying he needs to pull the visors to make sure they aren’t chrome, etc. These things should have been taken care of before I arrived at the dealership. 30 minutes have gone by and I still haven’t even turned in my key. I told the lady at the front service desk that I was just going to go home and I will be back when they sort it out. She told me the service manager would call me. It is now five hours since my appointment time and no phone call.