I MENTIONED THE WRONG NAME, THE GM IS CHRIS LAKUSTA NOT COLIN LAKUSTA.
**My Google Review keeps getting deleted re Alberta Honda.
The "1" star is attributed to an experience I had on June 12, 2020 and June 17, 2020 in which a contract in a text with a sales rep was not honored.
** I've been with this dealer for 29 years and purchased 3 new cars on that time frame (Civic, Accord, Accord EX V6). I'M LOYAL TO THEM!
Months ago I explained to CHRIS LAKUSTA THE GM that I'm looking for a new USED car this time until I can save to buy new. Long story short I explained Fario Kamal nickname Freddy was my sales rep and I'd be comfortable having him help me search as cars came in.
I found car online that interested me and started saving a bit more...the week of June 12,2020 I came in, Freddy took pictures of my car so knew what he was working with for a trade in and what deal would be finalized.
REALLY NICE TO MEET YOU FREDDIE!!
So I talked to my bank, they are able to transfer 6000 to my chequing acct before 2pm today. Then I'll repay the lessing of credit in July.
Thus a total of 16000-16500 cash on hand.
Will that be enough?
*** His reply:
Yes it will be enough and u have your trade it will work
1) do you want to do it today around 330 or 4?
2) can I get airmiles by using the Mastercard or do you want a cheque?
Ok let me work on it give me 20 min thank u
Ok I'll wait to hear from you then the bank can transfer to my Mastercard (and I'll phone Mastercard to expect the transaction) or my chequing account if you take cheques
Alberta Honda will only take $5000 on credit card u could get airmiles
Ok so the rest on cheque or government certified draft,?
My later response when I reached the bank:
Ok i'm at the bank right now. I'll be there by 4pm
Ok see at 4
The bank teller had me phone him to find out draft name and amountof $11000($11000+$5000 on Mastercard all inclusive was his agreement on phone before I left home) he confirmed "Alberta Honda" for "$11000". She made the draft.
**** Freddy switched the amount TWICE when I said I don't want to go into debt we had an agreement, he went to a floor level finance guy and returned saying oh "$21000+"! Needless to say I WAS TAKEN ABACK I said I have the draft, I have the $5000 on Mastercard, I have YOUR TEXTS AND PHONE CALL CONFIRMING the amount of the purchase before I left the bank, now you upped it twice??? He asked if I had more money I said I'd have to go into debt... I explained I was going out of town the next day, banks are now closed, I don't want to rent a car , I AM FROM THE OLD SCHOOL WHERE A MAN'S WORD STANDS! Needless to say I WAS TICKED AND STILL AM HEREIN. It ended up being $20000+fees+taxes thus I had to go about $6000 into debt here.
THEN someone in the community today realized I was missing a car mat. I phoned Freddy. He said "yes we have it it's in the service area being detailed I can meet him there at 1".
I texted I can just go get it. He replied "No I have to be there just give me time when I get there I will take care of it I will call you". I went early, he later walked in with some mat asking if I'd take it. Long story short he told me to wait while he went to service. I followed. He said "NO!" There was no mat!! They ordered one. TICKED! What happened to "Word?" or "written text agreement?"
It is now June 25 2020 and despite repeated phone calls, texts, and sendouts to the GM I haven't had a call back re the $4480.51 overcharge from the text agreement with Freddy. In still waiting to resolve this.
I have now decided it's best to switch dealers, particularly as in the past (***as written in other reviews on dealer rater) there have been issues when taking in a car for service and things not being done properly, things not completed or tightened properly, or urgent "servicing" deemed essential right away but when one gets a second opinion from a different mechanic the part does not need fixing. After reading the reviews on this website and on the google website about the same testimonies re service comments, it's probably time to move on after 29 years of my loyalty.
I still want CHRIS Lakusta to address the $4480.51 overcharge, one that is remedied I will edit this review and type that in.