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Alberta Honda - Service Centre

3.1

61 Lifetime Service Reviews

9525 127 Ave , Edmonton, Alberta T5P 4B3

61 Reviews of Alberta Honda - Service Centre

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December 21, 2019

"Absolutely the worst.( my car got vandalized inside their..."

- Nadia

Absolutely the worst.( my car got vandalized inside their parking lot and guess what? It’s my responsibility!!! Incompetent and the only thing they are good at is squeezing the last penny out of your pocket. I brought my van because it won’t start ( which I bring many many times before and they were not able to fix) . The battery went down there and even the remote key won’t work. So melisa call me to approve a payment of $70 to open the car door!!??? So I said no this is part of the problem I have to deal with almost on daily bases which You’ve never been able to fix since 2018. A couple of days later they calling me to tell me that my van was vandalized while inside their parking area and the catalytic converters were stolen and I should call my insurance to take care of it. To make a long story short am responsible for $1200 to fix the vandalism (500 deductible and 700 for depreciation value of the stolen parts). And my car is not even start yet. I took my car and will never ever be back there I’ll never buy a Honda again I’ll never recommend a Honda or this dealership to any body.

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Recommend Dealer
No
Employees Worked With
Melissa, braian
Jan 09, 2020 -

Alberta Honda responded

Hi there, Nadia. We’re sorry to hear about everything that occurred during your most recent experience at our dealership. We’d like to hear more about the situation you’ve described so please reach out to our General Manager, Chris Lakusta, at (780) 474-8595 for further assistance. Thank you.

December 21, 2019

"Terrible service don’t care about customers Switch to..."

- alimigdady

Terrible service don’t care about customers Switch to Toyota I get excellent service Treated us like garbage Broke our car in the process of fixing

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Recommend Dealer
No
Employees Worked With
Brian
Jan 10, 2020 -

Alberta Honda responded

Hello, we're sorry for your service experience with us and want to hear more about your experience so we can remedy these issues for you and others in the future. Please reach out to our General Manager, Chris Lakusta, at (780) 474-8595.

December 20, 2019

"The sorest car dealer I ever known.I took my van to..."

- Mohammed MIGDADDY

The worest car dealer I ever known. I took my van to them for 1 problem which is battery drains after 24 hours if I don’t use the van. They said ok we will fix it, but meanwhile they wanted me to fix other issues. I agreed as long as they fix my major problem( battery drains). The problem they charged me 4 k and I noticed the battery is still the same. I return the van to them and they say the reason the car charger and also they ask me to fix other issues. I trusted them and pay 3 k. After few months the battery is the same, I returned the van to them and they Said just they figured out the problem which acouple of erroded wires and they charged me the service about 500. After 1 week sent my van to them and they said nothing wrong with van just change the battery. I greed and paid for the battery. I noticed that the battery still has the same problem. I returned back to them and they said that they are going to waive 1/2 labour to diagnose the problem I have to pay for any parts. The manager his name Brian was soo rude. I will never ever recommend any Honda Odessa van or recommend to fix your car at Slberta Honda. They are unprofessional. I sold odessey and I switched to TOYOTA seina van excellent customer service, more economy on gas, and very reliable on highways .

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Recommend Dealer
No
Employees Worked With
Brian service
Jan 09, 2020 -

Alberta Honda responded

Hi Mohammed, we apologize for any negative experiences you've had with us, and want to remedy that. Please contact our Service Manager, Maria Margiotta, through (780) 474-8595 so we can work through any concerns.

November 30, 2019

"Terrible customer service."

- eb

Terrible customer service and service advisors. They just care about your money and how much they can get more from you. I definitely don't recommend Alberta Honda. Because of them, I started hating the Honda brand as well.

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Recommend Dealer
No
Employees Worked With
Melissa Pacheco
Jan 10, 2020 -

Alberta Honda responded

Hello, we apologize for the customer service you received, and can assure you this is not typical of our dealership or the brand. Please contact our General Manager, Chris Lakusta at (780) 474-8595 so we can fix these problems.

November 04, 2019

"Poor customer service Selling crap tires on vehicles"

- Sandra Bowman

Bought a 2018 Honda Crv from Alberta Honda when I took it in for my first service they came and told me that I only had 1% left on my tires. My car only had 27000. klm they did nothing for me. I called Honda Canada they still have not called me back to this day. Went into Sherwood Park Honda for some information on a different issue told them about my tires they took it in and looked at my tires. They came out and gave me 750.00 credit to replace my tires what great customer service Sherwood Park Honda has Thank you

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Recommend Dealer
No
Employees Worked With
All
October 15, 2019

"Poor customer service and quality of work "

- Pam

After spending over $1000 for Honda windshield and installation, racallibration only to pick up car, finding out it was sent out for installation. Seal isn't done very well and 2 parts that were pulled off to fit windshield in don't fit properly now. . We were supposed to be contacted back, never were. We are over 1hr away so don't have time to deal with this dealership anymore. Poor service every time we have to go there.

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Recommend Dealer
No
Employees Worked With
Do not remember their names. I think it was Danielle we were dealing with
August 30, 2019

"Money Matters Only. No Customer Service "

- Adam

Worst ever experience at any delearship. I talk to the Parts Manager Jarret who start bulling, I try to talk to GM (Bjorne) he refused to see me even he was not busy with anyone. I talk to the Service Manager Maria, oh May bad SHE WAS HILARIOUS. I went back to the GM to discuss the issue but the did not bother to meet me. I would never recommend to go there, unless you have enough money to waist. I would suggest do Charity if you have but NOT TO ALBERTA HONDA. I READ SIMILAR COMMENTS BY OTHERS TOO. I RECOMMEND EVERYONE TO MAKE FORMAL COMPLAINTS WITH “HONDA DEALERSHIPS COMPLAINT CENTRE” Otherwise they don’t care for any comments.

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Recommend Dealer
No
Employees Worked With
Maria Margiotta, Jarret Beauregard were rude enough. Bjorn refused my request to meet twice even he no one in office to engage with. , Bjorn Foxford
Aug 30, 2019 -

Alberta Honda responded

Hi Adam (Ahmed), I'm sorry to hear about your recent experience. Unfortunately I was in meetings when you requested to speak with me, however I would love the opportunity to discuss your recent visit to the store. Please contact me so we can set up a time to chat. Bjorn Foxford General Manager Alberta Honda

August 11, 2019

"So far so good"

- duedill

I am providing feedback on 2 warranty items and a Tech question about my 2019 Honda Ridgeline. The first was the drivers side door window that seemed to make a lot of noise whilst driving on the highway under windy conditions. The second was a sticking handle for the side opening tail gate. Both issues were corrected and resolved by their service technicians. During the correction of the drivers side window air leakage I had the opportunity to talk with a lovely young lady by the name of Juliet who gave me great advice regarding 2 technical/digital operations of the vehicle that I was having trouble with. Thank you Juliet. I have rated my experiences with Alberta Honda based upon my initial purchase experience (Matthew Dickie) my first service (oil change) experience and my two warranty issues that were resolved professionally.

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Recommend Dealer
Yes
Employees Worked With
Juliet Rafal, Matthew Dickie
July 17, 2019

"Non genuine in dealing with the customers "

- Firas

I bought a used car and while i was doing the service with them they charged me almost 600 dollars coz it included the tire balance and alignment and after that i tried to call to clarify about the reason that why they sold me a car with no tire balance and alignment and how dangerous it could be when using they brake, they promised that they ll study the case and they ll call me back. no one called me back as i waited for 2 weeks. I called them and they informed me that they forwarded it to Mr Foxford and again no one called me back. I am so unhappy and frustrated from the way how the company managed my concerns and definitely i ll never go back to do service again with you because i felt that no one care about our life as a customers

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Recommend Dealer
No
Employees Worked With
Bjorn Foxford
May 14, 2019

"Don't ever buy a Platinum Shield Propak from Alberta Honda,"

- frustrations

This is a waste of money. The Propak is to check the diamond coating including rust, the scotch guarding and the undercoat, every 2 years for 5 times. The first time I was in (2014), I don't believe they did anything at all. The truck wasn't even rinsed off so I don't know how they could check for anything. The second time I was in (2016) they did a bang up job and I have no complaints but I didn't check the undercoating but am assuming that was okay. The third time, 2 weeks ago was terrible. The first thing I noticed was that they had destroyed one of my cupholders. When I talked to some person there, he treated me like I was stupid, a liar or blind and insisted that the damage had happened before I even came in. I have witnesses who know that the part was perfect when I went in. Okay a cupholder is just a cupholder!! Then the truck was making some noise at the tires on the way back. I got the mechanic in Cochrane to put it up on the hoist and he found a big blob of undercoating on one of the tires. (It is still there if anyone wants to see it). He also found that some of the undercoating seems to be missing here and there underneath. Since then I've found a patch of rust on the edge at the bottom of the door opening near the driver's seat. I hope not, but I am beginning to feel that this was a careless job because they wanted to do one of their expensive maintenance checks and I said, "No". I have a licensed mechanic that I take the vehicle to on a regular basis near where I live and I have a file of work orders to prove it. My biggest regret is that I bought this plan in the first place. My second biggest regret is that I have two more check ups to go, otherwise Alberta Honda would never see my face again.

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Recommend Dealer
No
Employees Worked With
Melissa Pacheco (she was the service manager. I am sure she did her job efficiently and is not responsible for the problem at all. I don't know anyone else.
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