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Alberta Honda - Service Centre

2.4

62 Lifetime Service Reviews

9525 127 Ave , Edmonton, Alberta T5P 4B3

62 Reviews of Alberta Honda - Service Centre

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April 05, 2020

"Honda Civic damaged during airbag replacement - October 2019"

- Cam

Alberta Honda caused cosmetic damage to the dash of my Honda Civic when my car was in for the third time since 2015 for yet another Takata airbag replacement in October 2019 (this time the replacement of one of the previous replacements). My car is 15 years old, but I keep it in pristine condition so I noted the damage right away when I picked up the car and I went in and let the service department know. They told me that everyone in the department who could help had headed home. I sent an email to my service contact for that appointment when I got home that night. Over the next week I was in touch with her and she was trying to get the service manager or a manager to call me back. Eventually, I was able to connect with the Service Manager (I believe his name was Brian) who let me know that I would need to come in to have them look at it but that it had to be between 8-4 pm Monday to Friday. I came in and it was immediately clear they weren't going to do anything to help me or to acknowledge that they caused the damage. It was suggested to me that Certified Radio who installed my stereo 7(!) years ago caused the damage. He said that because I don't bring my car to the dealer for service, he doesn't know what has happened with it. It was also suggested to me that the auto shop that I frequented for over 15 years (where I last brought my car 4 months ago for a service appointment) caused the damage or that somehow I did it and just coincidentally noticed it the day my airbag was replaced. Brian then proceeded to take out his phone flashlight and look all over the inside of the vehicle and pointed out a spot on the inside(!) of my door jam that he said was scratched that I wasn't aware of. I was in utter disbelief. They basically implied that I was being dishonest rather than acknowledging that it happened during the course of the airbag replacement. If they had told me that my dash was too old to be replaced without risking other damage or that there were no options for repairing it, but at least acknowledged their mistake, it would have made a difference. In addition, they opened my hood and did a mechanical inspection that I did not request or authorize and called with a list of maintenance items that they said were required (even though we have been following the Honda maintenance schedule all along). I took it to my local shop to ensure all was well and they said the car was totally fine and needed nothing. This was 6 months ago and the car is still running great. The irony of this situation is that I love my Honda Civic and I am planning to replace it in the next couple of years. Another Civic or Fit were high on my list, but after the way I was treated at Alberta Honda, I will never buy another Honda. This was one of the worst customer service experiences I have ever had. I can't think of any other occasion where I have been treated as though I was being dishonest. If I need another airbag replacement or recall, I will ensure that I find a different dealer.

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Recommend Dealer
No
Employees Worked With
Brian
Apr 11, 2020 -

Alberta Honda responded

Hello Cam. We apologize for any misunderstanding. If possible, we would like to understand the situation better. Please call us at 780-474-8595 and ask to speak to our General Manager.

December 21, 2019

"Absolutely the worst.( my car got vandalized inside their..."

- Nadia

Absolutely the worst.( my car got vandalized inside their parking lot and guess what? It’s my responsibility!!! Incompetent and the only thing they are good at is squeezing the last penny out of your pocket. I brought my van because it won’t start ( which I bring many many times before and they were not able to fix) . The battery went down there and even the remote key won’t work. So melisa call me to approve a payment of $70 to open the car door!!??? So I said no this is part of the problem I have to deal with almost on daily bases which You’ve never been able to fix since 2018. A couple of days later they calling me to tell me that my van was vandalized while inside their parking area and the catalytic converters were stolen and I should call my insurance to take care of it. To make a long story short am responsible for $1200 to fix the vandalism (500 deductible and 700 for depreciation value of the stolen parts). And my car is not even start yet. I took my car and will never ever be back there I’ll never buy a Honda again I’ll never recommend a Honda or this dealership to any body.

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No
Employees Worked With
Melissa, braian
Jan 09, 2020 -

Alberta Honda responded

Hi there, Nadia. We’re sorry to hear about everything that occurred during your most recent experience at our dealership. We’d like to hear more about the situation you’ve described so please reach out to our General Manager, Chris Lakusta, at (780) 474-8595 for further assistance. Thank you.

December 21, 2019

"Terrible service don’t care about customers Switch to..."

- alimigdady

Terrible service don’t care about customers Switch to Toyota I get excellent service Treated us like garbage Broke our car in the process of fixing

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Recommend Dealer
No
Employees Worked With
Brian
Jan 10, 2020 -

Alberta Honda responded

Hello, we're sorry for your service experience with us and want to hear more about your experience so we can remedy these issues for you and others in the future. Please reach out to our General Manager, Chris Lakusta, at (780) 474-8595.

December 20, 2019

"The sorest car dealer I ever known.I took my van to..."

- Mohammed MIGDADDY

The worest car dealer I ever known. I took my van to them for 1 problem which is battery drains after 24 hours if I don’t use the van. They said ok we will fix it, but meanwhile they wanted me to fix other issues. I agreed as long as they fix my major problem( battery drains). The problem they charged me 4 k and I noticed the battery is still the same. I return the van to them and they say the reason the car charger and also they ask me to fix other issues. I trusted them and pay 3 k. After few months the battery is the same, I returned the van to them and they Said just they figured out the problem which acouple of erroded wires and they charged me the service about 500. After 1 week sent my van to them and they said nothing wrong with van just change the battery. I greed and paid for the battery. I noticed that the battery still has the same problem. I returned back to them and they said that they are going to waive 1/2 labour to diagnose the problem I have to pay for any parts. The manager his name Brian was soo rude. I will never ever recommend any Honda Odessa van or recommend to fix your car at Slberta Honda. They are unprofessional. I sold odessey and I switched to TOYOTA seina van excellent customer service, more economy on gas, and very reliable on highways .

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Recommend Dealer
No
Employees Worked With
Brian service
Jan 09, 2020 -

Alberta Honda responded

Hi Mohammed, we apologize for any negative experiences you've had with us, and want to remedy that. Please contact our Service Manager, Maria Margiotta, through (780) 474-8595 so we can work through any concerns.

November 30, 2019

"Terrible customer service."

- eb

Terrible customer service and service advisors. They just care about your money and how much they can get more from you. I definitely don't recommend Alberta Honda. Because of them, I started hating the Honda brand as well.

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Recommend Dealer
No
Employees Worked With
Melissa Pacheco
Jan 10, 2020 -

Alberta Honda responded

Hello, we apologize for the customer service you received, and can assure you this is not typical of our dealership or the brand. Please contact our General Manager, Chris Lakusta at (780) 474-8595 so we can fix these problems.

November 04, 2019

"Poor customer service Selling crap tires on vehicles"

- Sandra Bowman

Bought a 2018 Honda Crv from Alberta Honda when I took it in for my first service they came and told me that I only had 1% left on my tires. My car only had 27000. klm they did nothing for me. I called Honda Canada they still have not called me back to this day. Went into Sherwood Park Honda for some information on a different issue told them about my tires they took it in and looked at my tires. They came out and gave me 750.00 credit to replace my tires what great customer service Sherwood Park Honda has Thank you

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No
Employees Worked With
All
October 15, 2019

"Poor customer service and quality of work "

- Pam

After spending over $1000 for Honda windshield and installation, racallibration only to pick up car, finding out it was sent out for installation. Seal isn't done very well and 2 parts that were pulled off to fit windshield in don't fit properly now. . We were supposed to be contacted back, never were. We are over 1hr away so don't have time to deal with this dealership anymore. Poor service every time we have to go there.

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Recommend Dealer
No
Employees Worked With
Do not remember their names. I think it was Danielle we were dealing with
August 30, 2019

"Money Matters Only. No Customer Service "

- Adam

Worst ever experience at any delearship. I talk to the Parts Manager Jarret who start bulling, I try to talk to GM (Bjorne) he refused to see me even he was not busy with anyone. I talk to the Service Manager Maria, oh May bad SHE WAS HILARIOUS. I went back to the GM to discuss the issue but the did not bother to meet me. I would never recommend to go there, unless you have enough money to waist. I would suggest do Charity if you have but NOT TO ALBERTA HONDA. I READ SIMILAR COMMENTS BY OTHERS TOO. I RECOMMEND EVERYONE TO MAKE FORMAL COMPLAINTS WITH “HONDA DEALERSHIPS COMPLAINT CENTRE” Otherwise they don’t care for any comments.

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Recommend Dealer
No
Employees Worked With
Maria Margiotta, Jarret Beauregard were rude enough. Bjorn refused my request to meet twice even he no one in office to engage with. , Bjorn Foxford
Aug 30, 2019 -

Alberta Honda responded

Hi Adam (Ahmed), I'm sorry to hear about your recent experience. Unfortunately I was in meetings when you requested to speak with me, however I would love the opportunity to discuss your recent visit to the store. Please contact me so we can set up a time to chat. Bjorn Foxford General Manager Alberta Honda

August 11, 2019

"So far so good"

- duedill

I am providing feedback on 2 warranty items and a Tech question about my 2019 Honda Ridgeline. The first was the drivers side door window that seemed to make a lot of noise whilst driving on the highway under windy conditions. The second was a sticking handle for the side opening tail gate. Both issues were corrected and resolved by their service technicians. During the correction of the drivers side window air leakage I had the opportunity to talk with a lovely young lady by the name of Juliet who gave me great advice regarding 2 technical/digital operations of the vehicle that I was having trouble with. Thank you Juliet. I have rated my experiences with Alberta Honda based upon my initial purchase experience (Matthew Dickie) my first service (oil change) experience and my two warranty issues that were resolved professionally.

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Recommend Dealer
Yes
Employees Worked With
Juliet Rafal, Matthew Dickie
July 17, 2019

"Non genuine in dealing with the customers "

- Firas

I bought a used car and while i was doing the service with them they charged me almost 600 dollars coz it included the tire balance and alignment and after that i tried to call to clarify about the reason that why they sold me a car with no tire balance and alignment and how dangerous it could be when using they brake, they promised that they ll study the case and they ll call me back. no one called me back as i waited for 2 weeks. I called them and they informed me that they forwarded it to Mr Foxford and again no one called me back. I am so unhappy and frustrated from the way how the company managed my concerns and definitely i ll never go back to do service again with you because i felt that no one care about our life as a customers

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Recommend Dealer
No
Employees Worked With
Bjorn Foxford
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