If I can give 0 star, I would do so.
These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer t
These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer the same they have gone at very low level.
Car service - you call them to book an appointment, you don't get appointment for at least 2 weeks and their reasons are busy season, labor shortage, worker called in sick. i was at dealership 2 time in a month for service and both time they blamed an employee for shortage. 1 time they said employee got injured and we are down 1 employee today and second time they said an employee called in sick so they are down 1 employee. They can't manage staff and since we don't know the truth so they blame hard worker employee. Management are not trustworthy at all.
Shuttle - When they sold me car i was told that we provide shuttle all times for service which they have stopped after covid. They still blame covid for not starting shuttle services. well, they are just saving money for the reason and their service charge has gone up. so it is very well win situation for them. Well, my friend has Hyundai, Toyota and Kia they all have started shuttle service long time ago after Covid. plus they hire Uber for you if shuttle taking too long.
Manager (Mark Tucker) - He tells you somethings else over the phone and when you meet him he tells different story. very unprofessional guy and can't trust his words at all.
Once i went there to change my brake and rotor, i was given price by message and when i went to pay they showed me higher charges. when i showed them the message and they were saying it is typing mistake by service advisor. i should get that price but instead they offered me 15% discount. i accepted this happily but today i feel that i made huge mistake taking 15%. i should have asked for price which was in message.
I met 2 other customer during my time there and they were complaining about the same.
They might be thinking that it is just 1 customer we are going to loss but this number will definitely go high as time goes.
Honda owner from 2011 but this is last Honda car for me.
Overall this place is not a place to purchase new vehicle.