We had our CRV oil changed in July, was recommended to
have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to w
have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to wait for the brake parts to arrive before we have that service. Then we made an appointment to have this brake service in August after we were informed the parts have arrived. On the day we brought our vehicle for the brake service, was told by the service dept staff that they would do a diagnosis to see if the brake replacement was indeed required. So we thought it would be their good intention to help their customer to save money by avoiding unnecessary service (no.... big mistake! we should insist to proceed with the brake replacement without paying attention to their suggestion). We ended up receiving an invoice of $250+ for having just this pricey brake diagnosis but no brake replacement was done at all (we were told that the brake replacement was not needed at that time and current brake condition could last for another 1-1.5 yrs). Then why would they recommend the brake service in the July visit and brake parts ordered before this pricey brake diagnosis. Furthermore, when we picked up our vehicle, we had trouble locating it as they parked it in an area far from where the visitor/ customer would normally park, you have to drive to the back lot area. Really not impressed with this rip off service, after this visit , it makes us think thrice before we want to have our vehicle serviced here again.