I have a Honda Ridgeline.
The radio stopped working so I took it to the Wheaton Honda dealership to get it fixed. Half an hour after I gave them the truck, the advisor came ou
The radio stopped working so I took it to the Wheaton Honda dealership to get it fixed. Half an hour after I gave them the truck, the advisor came out and told me that they found the problem: it was a loose in the ignition and screw is missing. I thought they would take another half an hour to put the screw and give me my truck back, instead I waited another hour and half. They charged me for two hours! When I got my car back, the remote starter wouldn’t work. I talked to them right away and they said we don’t touch remote starters... I was shocked and told them the remote was working fine when I brought the car in. They said they don’t deal with remote starters and referred me to Ultimate Connection saying they usually deal with them.
I went home and tried to reset the remote key, but the Honda security alarm starts. I couldn’t stop the alarm. I called Honda asking them how to stop the alarm and they said they didn’t know how. I called Ultimate Connection and the guy told me I needed to bring the car in. I had to tow the car since I couldn’t drive it with the alarm going on.
Next day, the Ultimate Connection guy said that the valet mode was turned on (this is the mode for carrying out maintenance) and someone has physically turned the safety switch off. He gave me a report with his findings. He fixed the issue and charged me $175 for his time to diagnose the problem and fix it. It turned out that I had to unlock the door using my key to stop the alarm. I was really upset because just the day before I called about this issue and was told they don’t know how to stop the alarm! I could have avoided towing the truck.
I went back to Honda to take it up with them. This mess was their fault. Someone put the remote starter in valet mode and switched the safety off.
The person working at Honda was unprofessional and spoke inappropriately to me. He said that may be the remote starter wasn’t working when I brought the car in. I insisted that they pay for the problem they caused me. After a lot of back-and-forth, he offered me $100 to make me go away. I refused it since it costed me more than $260 for towing the truck and fixing the remote starter.
I just went in to fix my radio and ended up with more problems because of this dealership. I was without access to my car for three days. I made attempts to fix the issue in the freezing cold, and that was very difficult at my senior age. I didn’t know how to stop the alarm and they didn’t offer any help over the phone. The response of Wheaton Honda to this situation was inappropriate and accusatory, saying that I might have brought the car in valet mode and saying that I turned the switch off myself! Even after all this, I still don’t know where the switch is. All they cared about is making money and not being accountable for their mistakes.