In brief: The staff do not care about your time, save yourself and go somewhere else for your oil change.
In detail: My recent visit to Wheaton Honda was an unpleasant experience. I booked an appointment- the staff member was helpful, booked a time for me, and indicated that they thought my appointment would take about an hour or so. I was unpleasantly surprised to find out upon arrival that the time I had booked seems to have been a not an actual appointment time “time that you will talk with a technician and they will walk around your car, then you get placed in the queue”. I ended up waiting 2.5 hours at Wheaton, as I have no one to pick me up. The appointment was over the lunch hour, and staff “helpfully” suggested where I could buy food- as though everyone is willing and able to just go out and buy lunch given the current economic and health situation. Before I left, I tried to indicate to staff how they’d thrown my day’s plans sideways and left me hungry, but there was no apology and no acknowledgement that I had been inconvenienced at all. I realize and respect that they are working with reduced staff- that’s fine, but Wheaton, at least pretend you care about your customers and warn them of the wait.