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Wheaton Honda - Service Centre

Edmonton , AB

3.3
101 Reviews

101 Reviews of Wheaton Honda - Service Centre

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November 13, 2021

"Dropped my vehicle off for a scheduled service yesterday..."

- tjbyers

Dropped my vehicle off for a scheduled service yesterday morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of stuff to do from the day before, and wanted to keep it another day. I need my vehicle for work and can't afford to leave it for two days for a scheduled routine service visit. Very disappointed in the poor time management and communication. If they had been up front about the fact they wouldn't be able to get to my car that day I could have brought it back later or rescheduled. I would have been upset but wouldn't have lost 2 days. It seemed a bit of a red flag that when I was asked if I'd be waiting at the dealership and said "no," the service advisor (jokingly, I thought) said, "Oh good, no pressure." Did I go to the bottom of the priority pile? I don't know where the problem lies here, whether they're booking too many vehicles in, the technicians can't predict how long things will take or what, but I have to believe it can be done better than this. I'll just get the service done at OK Tire next time. Honda's 'free' oil changes are far too costly.

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Recommend Dealer
No
Employees Worked With
Hunt, Gary
October 26, 2021

"Terrible customer service, would give a zero if possible...."

- dedrascott

Terrible customer service, would give a zero if possible. Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they continue to disappoint. I would NOT recommend this dealership for any reason.

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Recommend Dealer
No
Employees Worked With
Marc Tucker
October 19, 2021

"I WAS TOLD MY OIL CHANGE WOULD TAKE 1 1/2 HOURS.IT TOOK 2..."

- parkdrummer50

I WAS TOLD MY OIL CHANGE WOULD TAKE 1 1/2 HOURS.IT TOOK 2 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEAR $ 130 I WILL NOT GO BACK TO THIS PLACE.

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Recommend Dealer
No
Employees Worked With
August 23, 2021

"Bad experience they will charge extra after estimating..."

- Rajandhingra 2007

Bad experience they will charge extra after estimating for shop supplies and other be ready to pay 100$ extra after estimates of manger not fre

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Recommend Dealer
No
Employees Worked With
Other Employees : Megan kennedy, Rick Anderson
August 14, 2021

"Went here with a friend for a quick service. Staff were..."

- Rstewart

Went here with a friend for a quick service. Staff were very friendly and accommodating, I would recommend this service department to all friends and family!

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Recommend Dealer
Yes
Employees Worked With
Aug 17, 2021 -

Wheaton Honda responded

Thank you for the great review! Please give us a visit anytime you need us.

April 08, 2021

"Unsatisfactory service, instead of fixing battery..."

- Unsatistied Customer

Unsatisfactory service, instead of fixing battery discharge problem, created more problem disconnecting my remote start and high beam lights, saying the lights might have reach its life. And the remote start they said they will not touch it because it’s aftermarket, but it was working fine before I bring my car to them.

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Recommend Dealer
No
Employees Worked With
March 25, 2021

"The best dealership in Edmonton, hands down. They treat..."

- Marco

The best dealership in Edmonton, hands down. They treat their customers as if they were an honoured guests in their own home, very friendly atmosphere and will go above and beyond their customers expectations. Thank you Wheaton Honda and all the staffs from the parts department, special mention to Drew and Jared for always taking care of their customers. You guys are amazing!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Drew Holloway
Apr 07, 2021 -

Wheaton Honda responded

Thank you for the great review Marco! Please reach out anytime, it was a pleasure working with you.

March 19, 2021

"if there’s an option I would chose 0 stars 妈的啥笔洁宝玩意儿..."

- Drake

if there’s an option I would chose 0 stars 妈的啥笔洁宝玩意儿 nmsl Did nothing helpful to solve the issue yet still charged for a massive bill.

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Recommend Dealer
No
Employees Worked With
December 23, 2020

"Every time, I took my car in for repair, I was very..."

- masako6

Every time, I took my car in for repair, I was very satisfied with their service and customer service. Mr. Derek Rutter, Body Shop manager provides great customer service and care at personal level. I called the office and explained an issue with my car and was told to bring it in. He provided great estimate for the repair and my car was ready to be picked up the next day. They are very committed in their work and very reliable.

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Recommend Dealer
Yes
Employees Worked With
Derek Rutter, Body Shop Manager
Jan 11, 2021 -

Wheaton Honda responded

Thank you for the review, it was a pleasure working with you!

November 09, 2020

"Took my 2015 Honda Fit in for scheduled service and..."

- Michael

Took my 2015 Honda Fit in for scheduled service and inspection before a big road trip. A week later, my car wouldn't start, in the middle of nowhere; apparently the battery was visibly swollen and needed to be replaced. Service manager and general manager would not take responsibility for missing this. Offered me a token credit, but would not refund what I paid for the appointment. I'd recommend others get their Honda serviced at a dealership that takes pride in the quality of their work and puts their customers first.

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Recommend Dealer
No
Employees Worked With
1
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