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Wheaton Honda - Service Centre

Edmonton , AB

3.8
93 Lifetime Reviews Review Dealership

93 Reviews of Wheaton Honda - Service Centre

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December 23, 2020

"Every time, I took my car in for repair, I was very..."

- masako6

Every time, I took my car in for repair, I was very satisfied with their service and customer service. Mr. Derek Rutter, Body Shop manager provides great customer service and care at personal level. I called the office and explained an issue with my car and was told to bring it in. He provided great estimate for the repair and my car was ready to be picked up the next day. They are very committed in their work and very reliable.

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Recommend Dealer
Yes
Employees Worked With
Derek Rutter, Body Shop Manager
Jan 11, 2021 -

Wheaton Honda responded

Thank you for the review, it was a pleasure working with you!

November 09, 2020

"Took my 2015 Honda Fit in for scheduled service and..."

- Michael

Took my 2015 Honda Fit in for scheduled service and inspection before a big road trip. A week later, my car wouldn't start, in the middle of nowhere; apparently the battery was visibly swollen and needed to be replaced. Service manager and general manager would not take responsibility for missing this. Offered me a token credit, but would not refund what I paid for the appointment. I'd recommend others get their Honda serviced at a dealership that takes pride in the quality of their work and puts their customers first.

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Recommend Dealer
No
Employees Worked With
November 07, 2020

"Always an amazing experience at Wheaton Honda, infact, we..."

- CV

Always an amazing experience at Wheaton Honda, infact, we only purchase our vehicles here in Edmonton. Friendly service; Always professional; Always there to help with whatever we need. MUCH recommended, we will continue to use this dealership for our company in the years to come!

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Recommend Dealer
Yes
Employees Worked With
Nov 10, 2020 -

Wheaton Honda responded

Thank you for the awesome review!

October 06, 2020

"Been going here for at least 10 years. The people are..."

- Serena

Been going here for at least 10 years. The people are polite, labour cost are quite high, but I always seem to come back. They seem to do what is required.

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Recommend Dealer
Yes
Employees Worked With
Oct 08, 2020 -

Wheaton Honda responded

Thank you for the review Serena, it's always a pleasure working with you!

September 20, 2020

"Beware of Service Dept ! My Odyssey in for first major..."

- Thomas

Beware of Service Dept ! My Odyssey in for first major service July, told "spool valve leaking" and it would cost less to replace since engine was already open, agreed to fix ($529). Then told the drive belt tensioner & belt needed replacement and the power steering high pressure hose was leaking, about $900. Did not agree to fix. An independant Honda qualified shop & mechanic replaced the drive belt, tensioner did not need replacement, high pressure hose was dry, no leaking/seepage. Suspect "spool valve leaking" claim was bogus/unnecessary-but too late now. Wheaton mechanic either incompetent or fraudulent. Wrote the G.M. Contacted by customer liaison person, wanted me to bring in my van. Did/do not trust their mechanics and requested refund for the $529 spool valve replacement. Told no refund for work done. Hope no one else experiences being told their vehicle requires unnecessary fixing/replacement. Get a 2nd opinion

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Recommend Dealer
No
Employees Worked With
Aman, Mark
September 01, 2020

"Great experience!!! The service intake worker explained..."

- Richard

Great experience!!! The service intake worker explained me what is the problem with the vehicle and gave me options with the pricing. Very prompt and pleasant person. No gimmicks! If he was a salesman, I would buy from him a vehicle. He appeared very trusted.

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Recommend Dealer
Yes
Employees Worked With
Sep 04, 2020 -

Wheaton Honda responded

Thank you for the review Richard!

August 18, 2020

"Great service. The labour cost was too high. Should have..."

- SY

Great service. The labour cost was too high. Should have been more flexible, e.g., total hour taken, instead of per-job, for the service

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Recommend Dealer
Yes
Employees Worked With
Roy Thomas
Aug 19, 2020 -

Wheaton Honda responded

Thank you for the review! We apologize that you found the pricing to be high. We set all of our service pricing in compliance with Honda Canada, but we understand that servicing a vehicle at certain rates can add up. Please let us know if there is anything you need in the future!

July 18, 2020

"Great service! Shout out to Gurwant Aman Waraic who..."

- Armi Chelle

Great service! Shout out to Gurwant Aman Waraic who never fail to call and let me know the status of my car! A pleasant experience!

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Recommend Dealer
Yes
Employees Worked With
Gurwant Aman Waraic
Jul 20, 2020 -

Wheaton Honda responded

Thank you for the review!

June 10, 2020

"Customer time is not valued"

- Mouse

In brief: The staff do not care about your time, save yourself and go somewhere else for your oil change. In detail: My recent visit to Wheaton Honda was an unpleasant experience. I booked an appointment- the staff member was helpful, booked a time for me, and indicated that they thought my appointment would take about an hour or so. I was unpleasantly surprised to find out upon arrival that the time I had booked seems to have been a not an actual appointment time “time that you will talk with a technician and they will walk around your car, then you get placed in the queue”. I ended up waiting 2.5 hours at Wheaton, as I have no one to pick me up. The appointment was over the lunch hour, and staff “helpfully” suggested where I could buy food- as though everyone is willing and able to just go out and buy lunch given the current economic and health situation. Before I left, I tried to indicate to staff how they’d thrown my day’s plans sideways and left me hungry, but there was no apology and no acknowledgement that I had been inconvenienced at all. I realize and respect that they are working with reduced staff- that’s fine, but Wheaton, at least pretend you care about your customers and warn them of the wait.

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Recommend Dealer
No
Employees Worked With
Various
Jun 11, 2020 -

Wheaton Honda responded

Hi there, we sincerely apologize for the wait time you experienced. We absolutely should have communicated this better to you, and we hope to discuss this issue in further detail to rectify the situation. Please give me a call and I will be happy to do what I can to improve your experience moving forward. Mark Tucker, Quality Assurance Manager (780)463-7333

May 18, 2020

"CHEATERS - and dishonest to the core."

- somenta

My Touring was booked for 'squeaking noise while braking' after paying Osana $453.97 he gave me back a 'no guarantee...'.not drivable vehicle, liars.

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Recommend Dealer
No
Employees Worked With
Other Employees : bernad osana,
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