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Wheaton Honda - Service Centre

3.8

86 Lifetime Service Reviews

9688 34 Ave NW, Edmonton , Alberta T6E 6S9

86 Reviews of Wheaton Honda - Service Centre

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July 18, 2020

"Great service! Shout out to Gurwant Aman Waraic who..."

- Armi Chelle

Great service! Shout out to Gurwant Aman Waraic who never fail to call and let me know the status of my car! A pleasant experience!

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Recommend Dealer
Yes
Employees Worked With
Gurwant Aman Waraic
Jul 20, 2020 -

Wheaton Honda responded

Thank you for the review!

June 10, 2020

"Customer time is not valued"

- Mouse

In brief: The staff do not care about your time, save yourself and go somewhere else for your oil change. In detail: My recent visit to Wheaton Honda was an unpleasant experience. I booked an appointment- the staff member was helpful, booked a time for me, and indicated that they thought my appointment would take about an hour or so. I was unpleasantly surprised to find out upon arrival that the time I had booked seems to have been a not an actual appointment time “time that you will talk with a technician and they will walk around your car, then you get placed in the queue”. I ended up waiting 2.5 hours at Wheaton, as I have no one to pick me up. The appointment was over the lunch hour, and staff “helpfully” suggested where I could buy food- as though everyone is willing and able to just go out and buy lunch given the current economic and health situation. Before I left, I tried to indicate to staff how they’d thrown my day’s plans sideways and left me hungry, but there was no apology and no acknowledgement that I had been inconvenienced at all. I realize and respect that they are working with reduced staff- that’s fine, but Wheaton, at least pretend you care about your customers and warn them of the wait.

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Recommend Dealer
No
Employees Worked With
Various
Jun 11, 2020 -

Wheaton Honda responded

Hi there, we sincerely apologize for the wait time you experienced. We absolutely should have communicated this better to you, and we hope to discuss this issue in further detail to rectify the situation. Please give me a call and I will be happy to do what I can to improve your experience moving forward. Mark Tucker, Quality Assurance Manager (780)463-7333

May 18, 2020

"CHEATERS - and dishonest to the core."

- somenta

My Touring was booked for 'squeaking noise while braking' after paying Osana $453.97 he gave me back a 'no guarantee...'.not drivable vehicle, liars.

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Recommend Dealer
No
Employees Worked With
Other Employees : bernad osana,
April 14, 2020

"HUGE shout out to Wheaton Honda! Mike the General..."

- ahendriks

HUGE shout out to Wheaton Honda! Mike the General manager and service team took care of all costs on my 2020 CR-V sunroof after it shattered while driving. Couldn’t be more grateful for their outstanding service and goodwill.

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Recommend Dealer
Yes
Employees Worked With
May 19, 2020 -

Wheaton Honda responded

Thank you for the great review, we are happy to have things sorted out for you!

April 06, 2020

"Great Service"

- OIl City

Great service. very friendly. will be back there again. gave full detail of the recall service. provided complimentary car wash. the car was very well cleaned.

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Recommend Dealer
Yes
Employees Worked With
May 19, 2020 -

Wheaton Honda responded

Thank you for the review!

April 06, 2020

"Grossly Incompetent Service Department"

- mmaclea2345

I had an extensive conversation with an individual who was supposed to be the service manager one week before my appointment April 7, 2020. This was to ensure required parts would be in place as my vehicle had to arrive the night before to be properly diagnosed the following morning. I had to rent a hotel room and would have to drive 550 Km to get there so it was important that things were set up before I arrived. Sure enough the day I was to drive South a small voice said call and confirm everything is ready to go. I again asked for the service manager. When he got on the line it was apparent that this was not the same individual I had previously spoken with. I wanted to confirm the details and that the parts would be available as I would be living on the economy in the area and staying overnight in a hotel. Sure enough no parts available "must be ordered out of Calgary 24 -48 hrs" This could have left me in a hotel for 3 days living on the economy. This was warranty work to be done on a 2016 CRV. Massive let down and cost me $115 for the hotel room that won't get used. Thank god I phoned or this could have cost me a fortune being stuck in a hotel in Edmonton. I would have thought considering my vehicle is still covered under warranty and the complications of my situation that maybe the dealership could have tried to have their ducks in a row but that was simply not the case. Lucky I called first as the service department personnel will do nothing to help you no matter what your situation.

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Recommend Dealer
No
Employees Worked With
March 23, 2020

"Honest diagnose"

- nitinshah199

I had a problem with my Honda Civic 09. It was making some kind of grinding noise. I took it to Wheaton Honda, from where I bought my car. I left my car there for a day. Next day their mechanic check in morning as well as in afternoon but surprisingly Civic didn't make any noise. Mr.Bernard Osana called me and said nothing wrong his mechanic find. They didn't charge me a single cent, instead they washed my car for FREE. This is the reason why I ALWAYS prefer to go there. I am owning 3 Honda products (SI 98, Civic 09 and HRV 17). Have always peace of mind if I have to take any one for service at Wheaton. Thanks Bernard for your service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Avery Yeung
May 19, 2020 -

Wheaton Honda responded

Thank you for the great review!

March 14, 2020

"Best dealership i've ever been to"

- cdrooyakkers

a minute ago-Edit It’s always tough when you get new vehicle to know if the dealership is gonna help you out or rip you off. My first impressions were met with absolute certainty that this Honda branch is bar none the most customer service oriented place to take your vehicle. Their team was energetic, helpful, and quick (but not in a way that makes you feel marginalized). They did not sell me anything that I didn’t want, they just did good work at a sound rate for a fair price. Thanks Wheaton Honda! I’ll be seeing you soon enough.

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Recommend Dealer
Yes
Employees Worked With
February 01, 2020

"Service Recall"

- Ahmad Qablan

I have recieved a letter from Honda informing me that my Civic 2005 has a recall to replace both airbags inflators. I called Weaton Honda the second day and booked an appointment. Today they serviced my car and made it ready for me to pick up in a very short time. I loved their service! They did also wash my car after they finished. What a welecoming people and servie there.

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Recommend Dealer
Yes
Employees Worked With
January 30, 2020

"Great customer service "

- sherryhrdlicka

Thank you Wheaton Honda for figuring out why my Honda Fit sporadically wouldn’t start. For giving me a loaner car to take home until my car was repaired. Thank you for washing my car and for the excellent service.

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Recommend Dealer
Yes
Employees Worked With
Mark Tucker
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