Wheaton Honda - Service Centre

I’ll started how disgusted and disappointed we are about the service. See my husband Wally had been coming and getting vehicles almost every other year for 10years. Ever since we met the sales consultant Ev the service. See my husband Wally had been coming and getting vehicles almost every other year for 10years. Ever since we met the sales consultant Evans. This time we obtained 2023 Pilot with winter tires options. They called us to arrange for it and we did. We asked the person i was coordinating that we want the same size the vehicle comes with. The agreed and went I went to pick it. Wrong size. I asked please replace to the size we agreed to and blamed us for not being specific when we sign the bill of sales. I made the same arguments and said they could’ve made disclaimer to. They all refused from the sales consultant to Mark who’s the qualify assurance manager who advised us we can remove but “you’ll pay for the service & will credit your loan “. No one was willing to do right by us. From the shift manager to sales consultant covered their xxx. Like i said it was real disappointing that a client who been nothing but loyal to them, they screwed from over winter tires. I’m glad they taught my husband a lesson who no being trustful and opened his eyes. We’ll NEVER EVER forget it and go back there. Be aware and make sure you write, all parties signed about any request.Look how ridiculous these tires are. We’re very upset. More

Worst service experience - no communication with customers, over charge for parts not changed , no shuttle or loaner offered, front desk not directing calls properly, high turnover of service adviso customers, over charge for parts not changed , no shuttle or loaner offered, front desk not directing calls properly, high turnover of service advisors and experienced technicians More

We initially had a great experience with Dan and Kris. However, that has went downhill very fast. Our van had transmission issues, which they tried to fix. It had to go back on August 9, and has been ther However, that has went downhill very fast. Our van had transmission issues, which they tried to fix. It had to go back on August 9, and has been there for nearly 6 weeks. There has been 1 time in 6 weeks that they have reached out to us, and that was a small recommendation. Over the time with them: The new vehicle was not detailed, and the delivery guy said he would do it while we signed the paperwork but did not. There were twigs on the seat, mud in the back, dead bugs on the dash and raisins underneath the driver's seat. We signed 2 loaner agreements without knowing it, and were lied to about what we were signing. We only found out about the agreement when we texted them and asked for an update so we knew what vehicle to pack for a weekend trip, and got a call from the service manager that was quite rude and abrasive. We got no communication about the status of our service unless we reached out. The reps forgot to write our warranty down, and were told they could not find it even though it was in writing on our work order. Promised that the new (used) transmission would be in 10 days before it was, and it came from a different province than we were told. After letting them know, with 3 weeks notice, that we were due to have a baby on the 17th, there did not seem to be any urgency to get our vehicle back to us so that we could get home from the hospital with our whole family. Overall disappointed with the complete lack of urgency, communication and helpfulness from the team. More

If I can give 0 star, I would do so. These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer t These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer the same they have gone at very low level. Car service - you call them to book an appointment, you don't get appointment for at least 2 weeks and their reasons are busy season, labor shortage, worker called in sick. i was at dealership 2 time in a month for service and both time they blamed an employee for shortage. 1 time they said employee got injured and we are down 1 employee today and second time they said an employee called in sick so they are down 1 employee. They can't manage staff and since we don't know the truth so they blame hard worker employee. Management are not trustworthy at all. Shuttle - When they sold me car i was told that we provide shuttle all times for service which they have stopped after covid. They still blame covid for not starting shuttle services. well, they are just saving money for the reason and their service charge has gone up. so it is very well win situation for them. Well, my friend has Hyundai, Toyota and Kia they all have started shuttle service long time ago after Covid. plus they hire Uber for you if shuttle taking too long. Manager (Mark Tucker) - He tells you somethings else over the phone and when you meet him he tells different story. very unprofessional guy and can't trust his words at all. Once i went there to change my brake and rotor, i was given price by message and when i went to pay they showed me higher charges. when i showed them the message and they were saying it is typing mistake by service advisor. i should get that price but instead they offered me 15% discount. i accepted this happily but today i feel that i made huge mistake taking 15%. i should have asked for price which was in message. I met 2 other customer during my time there and they were complaining about the same. They might be thinking that it is just 1 customer we are going to loss but this number will definitely go high as time goes. Honda owner from 2011 but this is last Honda car for me. Overall this place is not a place to purchase new vehicle. Jignesh Girachh More

We had our CRV oil changed in July, was recommended to have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to w have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to wait for the brake parts to arrive before we have that service. Then we made an appointment to have this brake service in August after we were informed the parts have arrived. On the day we brought our vehicle for the brake service, was told by the service dept staff that they would do a diagnosis to see if the brake replacement was indeed required. So we thought it would be their good intention to help their customer to save money by avoiding unnecessary service (no.... big mistake! we should insist to proceed with the brake replacement without paying attention to their suggestion). We ended up receiving an invoice of $250+ for having just this pricey brake diagnosis but no brake replacement was done at all (we were told that the brake replacement was not needed at that time and current brake condition could last for another 1-1.5 yrs). Then why would they recommend the brake service in the July visit and brake parts ordered before this pricey brake diagnosis. Furthermore, when we picked up our vehicle, we had trouble locating it as they parked it in an area far from where the visitor/ customer would normally park, you have to drive to the back lot area. Really not impressed with this rip off service, after this visit , it makes us think thrice before we want to have our vehicle serviced here again. More

Yesterday, I was here to service my 2010 Honda CRV. My service advisor Gary informed me regarding the Valve cover gasket replacement and an engine bold resealing. The labour cost for resealing that bol My service advisor Gary informed me regarding the Valve cover gasket replacement and an engine bold resealing. The labour cost for resealing that bold was 232.15 CAD, which is unbelievable. My service advisor told me that it took 1.30 hrs to reseal that bold, and that's why it is the labour cost. In addition to that, the cabin air filter and engine air filter were supposed to include in my oil change, but which is not. My takeaway: THINK TWICE before servicing here. BARGAIN before you service your vehicle. Thanks, Wheaton Honda. More

I have a Honda Ridgeline. The radio stopped working so I took it to the Wheaton Honda dealership to get it fixed. Half an hour after I gave them the truck, the advisor came ou The radio stopped working so I took it to the Wheaton Honda dealership to get it fixed. Half an hour after I gave them the truck, the advisor came out and told me that they found the problem: it was a loose in the ignition and screw is missing. I thought they would take another half an hour to put the screw and give me my truck back, instead I waited another hour and half. They charged me for two hours! When I got my car back, the remote starter wouldn’t work. I talked to them right away and they said we don’t touch remote starters... I was shocked and told them the remote was working fine when I brought the car in. They said they don’t deal with remote starters and referred me to Ultimate Connection saying they usually deal with them. I went home and tried to reset the remote key, but the Honda security alarm starts. I couldn’t stop the alarm. I called Honda asking them how to stop the alarm and they said they didn’t know how. I called Ultimate Connection and the guy told me I needed to bring the car in. I had to tow the car since I couldn’t drive it with the alarm going on. Next day, the Ultimate Connection guy said that the valet mode was turned on (this is the mode for carrying out maintenance) and someone has physically turned the safety switch off. He gave me a report with his findings. He fixed the issue and charged me $175 for his time to diagnose the problem and fix it. It turned out that I had to unlock the door using my key to stop the alarm. I was really upset because just the day before I called about this issue and was told they don’t know how to stop the alarm! I could have avoided towing the truck. I went back to Honda to take it up with them. This mess was their fault. Someone put the remote starter in valet mode and switched the safety off. The person working at Honda was unprofessional and spoke inappropriately to me. He said that may be the remote starter wasn’t working when I brought the car in. I insisted that they pay for the problem they caused me. After a lot of back-and-forth, he offered me $100 to make me go away. I refused it since it costed me more than $260 for towing the truck and fixing the remote starter. I just went in to fix my radio and ended up with more problems because of this dealership. I was without access to my car for three days. I made attempts to fix the issue in the freezing cold, and that was very difficult at my senior age. I didn’t know how to stop the alarm and they didn’t offer any help over the phone. The response of Wheaton Honda to this situation was inappropriate and accusatory, saying that I might have brought the car in valet mode and saying that I turned the switch off myself! Even after all this, I still don’t know where the switch is. All they cared about is making money and not being accountable for their mistakes. More

There is no point in booking an appointment in the morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day a morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day at the service centre to get my vehicle serviced and inspected. I wish they were more upfront about it. Fortunately, I brought my laptop and got some work done, but I didn't eat for the whole day. Overall, communication was fine in terms of what needed to be done at what cost. I wasn't happy about a few things: 1. He didn't tell me that someone would work on my car when I handed him the key. At least common sense dictates that this is what an appointment is about, right? 2. He didn't honour the coupon that I presented him before I handed him the key. It was the "welcome back special" 179.99 for oil change, multipoint inspection and additional 15% off for additional services and repairs. He said that he would look into the price differences and let me know. I must have overpaid a few hundred dollars because of that (I was billed $977.63). 3. I asked him to give me my past service records as I lost them. He said that he would give them to me later, but he didn't. 4. In the end, I was greeted by Roy (surprised it wasn't Gary) at around 5:30 pm, and he let me know that my car was ready. Roy also promised that he would get someone to email me my service records, but I don't think this will happen. Hey Gary, if you read this, you should know who I am. I know you are a good person. You just have to keep your promise and be transparent. A service advisor should work in the best interest of customers, right? I will consider a different Honda service department for my next service. Edit: (December 1) I just received a call from Wheaton Honda. They say that they have given me a $100 credit. I would rather they re-calculate the bill and compensate the difference, as the service advisor initially promised. A promise is a promise. I am not convinced that they are trying to do the right thing. I told them that I wasn't sure whether I would re-visit the dealer again. More

Dropped my vehicle off for a scheduled service yesterday morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of stuff to do from the day before, and wanted to keep it another day. I need my vehicle for work and can't afford to leave it for two days for a scheduled routine service visit. Very disappointed in the poor time management and communication. If they had been up front about the fact they wouldn't be able to get to my car that day I could have brought it back later or rescheduled. I would have been upset but wouldn't have lost 2 days. It seemed a bit of a red flag that when I was asked if I'd be waiting at the dealership and said "no," the service advisor (jokingly, I thought) said, "Oh good, no pressure." Did I go to the bottom of the priority pile? I don't know where the problem lies here, whether they're booking too many vehicles in, the technicians can't predict how long things will take or what, but I have to believe it can be done better than this. I'll just get the service done at OK Tire next time. Honda's 'free' oil changes are far too costly. More