There is no point in booking an appointment in the
morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day a
morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day at the service centre to get my vehicle serviced and inspected. I wish they were more upfront about it. Fortunately, I brought my laptop and got some work done, but I didn't eat for the whole day.
Overall, communication was fine in terms of what needed to be done at what cost. I wasn't happy about a few things:
1. He didn't tell me that someone would work on my car when I handed him the key. At least common sense dictates that this is what an appointment is about, right?
2. He didn't honour the coupon that I presented him before I handed him the key. It was the "welcome back special" 179.99 for oil change, multipoint inspection and additional 15% off for additional services and repairs. He said that he would look into the price differences and let me know. I must have overpaid a few hundred dollars because of that (I was billed $977.63).
3. I asked him to give me my past service records as I lost them. He said that he would give them to me later, but he didn't.
4. In the end, I was greeted by Roy (surprised it wasn't Gary) at around 5:30 pm, and he let me know that my car was ready. Roy also promised that he would get someone to email me my service records, but I don't think this will happen.
Hey Gary, if you read this, you should know who I am. I know you are a good person. You just have to keep your promise and be transparent. A service advisor should work in the best interest of customers, right?
I will consider a different Honda service department for my next service.
Edit: (December 1)
I just received a call from Wheaton Honda. They say that they have given me a $100 credit. I would rather they re-calculate the bill and compensate the difference, as the service advisor initially promised. A promise is a promise. I am not convinced that they are trying to do the right thing. I told them that I wasn't sure whether I would re-visit the dealer again.