Wheaton Honda

I am writing this review to warn consumers about the predatory service practices, lack of basic diagnostic integrity, and unacceptable customer service at Wheaton Honda. I brought my 2015 Honda CR-V predatory service practices, lack of basic diagnostic integrity, and unacceptable customer service at Wheaton Honda. I brought my 2015 Honda CR-V (had it since new, well-maintained, currently at 162,000 km) to Wheaton Honda to address a rattling sound on cold starts. I was quoted $230 for a "diagnostic" fee and assigned to Service Advisor Aman Waraich. After keeping my vehicle longer than promised, Aman informed me that because the oil dipstick was dry, the engine had suffered severe "internal damage" and required a used replacement engine for $12,145. When my son asked Aman for actual diagnostic proof—such as photos of a dropped oil pan, a cut oil filter, or any evidence of metal shavings—Aman scoffed, provided only a picture of a dry dipstick, and stopped responding to messages. Upon us no agreeing to engine replacement, he merely topped up the oil and released the vehicle, claiming it was drivable. (Releasing a vehicle with supposedly destroyed internal components raises serious questions about safety and professional standards). At home, we drained the oil and cut open the oil filter. Using a magnetic inspection tool, we found zero metal shavings. When I called to request a refund for a diagnostic that clearly consisted of pulling a dipstick and listening to the symptom I brought it in for, I was passed to Service Manager Mark Tucker. Mr. Tucker was condescending, repeatedly interrupted me, and used my first name in a patronizing tone. When explicitly asked if his technicians found metal shavings, he refused to answer, asserting that as "certified Honda experts," they simply knew the engine was done. He refused to refund the diagnostic fee. I subsequently took the vehicle to a certified independent mechanic with 40 years of experience. They immediately pulled the official Honda Service Bulletin regarding cold-start rattles, which explicitly points to a faulty cam chain tensioner causing temporary oil pressure loss and timing chain slap. They replaced the tensioner. The engine is just fine, and the rattle is completely gone. Wheaton Honda attempted to exploit a customer for a $12,000 engine replacement over a well-documented a few-hundred-dollar manufacturer issue, while failing to perform a basic, competent diagnostic. I strongly advise taking your vehicle elsewhere for service. More

No. 1 in fraud in Edmonton . do not go there Before going their for any thing please read it and then decide.i also attached the picture of diagnose re 1 in fraud in Edmonton . do not go there Before going their for any thing please read it and then decide.i also attached the picture of diagnose report of both dealership. thank you in advance. I had a very frustrating experience with Wheaton honda dealership’s service department regarding my car’s AC issue. They charged me over $200 plus tax just for a diagnostic and then gave me a huge repair estimate arround $1730. At the time, I could not afford the expensive repairs they recommended. Later, when I finally had money saved to fix the AC, it was difficult to even get an appointment because they were booked too far out. I decided to visit xx Alberta GO honda dealership instead. I brought the diagnostic report from the wheaton honda dealership and asked if they could use it so I wouldn’t have to pay another diagnostic fee. They explained they needed to perform their own inspection, which I understood, although it was frustrating to pay again. After their diagnosis, I found out the wheaton honda dealership’s recommendations were completely misleading. The actual AC problem was covered under warranty, and the GO honda dealership fixed everything at no cost to me. Looking back, I feel that wheaton honda dealership was dishonest and tried to charge me for repairs that were not needed. I strongly recommend getting a second opinion before approving expensive repair work here. like wheaton honda if GO honda want they can charge me same amount which i shown them on diagnose report given by wheaton honda . but they are honest they value their customer. wheaton honda is fraud no.1 in edmonton , donot go their. when i talk to their service manager Mark he said that we are not begging to you to come to us. how they treat their customer. More

Based on my recent experience, the maintenance service at Wheaton Honda has been highly disappointing (detailed photo attached). It appears more focused on generating revenue than accurately diagnosing and r Wheaton Honda has been highly disappointing (detailed photo attached). It appears more focused on generating revenue than accurately diagnosing and resolving issues. Their parts are also noticeably more expensive compared to other dealerships. Recommendations: • Obtain a second opinion from a reputable third-party mechanic before authorizing any major maintenance or repairs at Wheaton Honda. • Do not collect your vehicle or sign off on service without a proper walkthrough with service rep. Request a detailed review of the completed work with the service representative to ensure all issues have been adequately addressed • Exercise caution when relying on the assurances from the Service Manager (warranty stage) - Ensure all service details and commitments are documented in writing. Also send an email with details to dealership and copy Honda Canada. • If problems persist after service, promptly report the issue to Honda Canada and file a formal complaint. Best of luck. More

Has a 1 PM appointment only to watch the car parked outside for 3 hours. They run the service Centre like a poorly managed walk in clinic where you wait for others to be done regardless of the appointm outside for 3 hours. They run the service Centre like a poorly managed walk in clinic where you wait for others to be done regardless of the appointment time. More

I’ll started how disgusted and disappointed we are about the service. See my husband Wally had been coming and getting vehicles almost every other year for 10years. Ever since we met the sales consultant Ev the service. See my husband Wally had been coming and getting vehicles almost every other year for 10years. Ever since we met the sales consultant Evans. This time we obtained 2023 Pilot with winter tires options. They called us to arrange for it and we did. We asked the person i was coordinating that we want the same size the vehicle comes with. The agreed and went I went to pick it. Wrong size. I asked please replace to the size we agreed to and blamed us for not being specific when we sign the bill of sales. I made the same arguments and said they could’ve made disclaimer to. They all refused from the sales consultant to Mark who’s the qualify assurance manager who advised us we can remove but “you’ll pay for the service & will credit your loan “. No one was willing to do right by us. From the shift manager to sales consultant covered their xxx. Like i said it was real disappointing that a client who been nothing but loyal to them, they screwed from over winter tires. I’m glad they taught my husband a lesson who no being trustful and opened his eyes. We’ll NEVER EVER forget it and go back there. Be aware and make sure you write, all parties signed about any request.Look how ridiculous these tires are. We’re very upset. More

Worst service experience - no communication with customers, over charge for parts not changed , no shuttle or loaner offered, front desk not directing calls properly, high turnover of service adviso customers, over charge for parts not changed , no shuttle or loaner offered, front desk not directing calls properly, high turnover of service advisors and experienced technicians More

We initially had a great experience with Dan and Kris. However, that has went downhill very fast. Our van had transmission issues, which they tried to fix. It had to go back on August 9, and has been ther However, that has went downhill very fast. Our van had transmission issues, which they tried to fix. It had to go back on August 9, and has been there for nearly 6 weeks. There has been 1 time in 6 weeks that they have reached out to us, and that was a small recommendation. Over the time with them: The new vehicle was not detailed, and the delivery guy said he would do it while we signed the paperwork but did not. There were twigs on the seat, mud in the back, dead bugs on the dash and raisins underneath the driver's seat. We signed 2 loaner agreements without knowing it, and were lied to about what we were signing. We only found out about the agreement when we texted them and asked for an update so we knew what vehicle to pack for a weekend trip, and got a call from the service manager that was quite rude and abrasive. We got no communication about the status of our service unless we reached out. The reps forgot to write our warranty down, and were told they could not find it even though it was in writing on our work order. Promised that the new (used) transmission would be in 10 days before it was, and it came from a different province than we were told. After letting them know, with 3 weeks notice, that we were due to have a baby on the 17th, there did not seem to be any urgency to get our vehicle back to us so that we could get home from the hospital with our whole family. Overall disappointed with the complete lack of urgency, communication and helpfulness from the team. More

If I can give 0 star, I would do so. These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer t These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer the same they have gone at very low level. Car service - you call them to book an appointment, you don't get appointment for at least 2 weeks and their reasons are busy season, labor shortage, worker called in sick. i was at dealership 2 time in a month for service and both time they blamed an employee for shortage. 1 time they said employee got injured and we are down 1 employee today and second time they said an employee called in sick so they are down 1 employee. They can't manage staff and since we don't know the truth so they blame hard worker employee. Management are not trustworthy at all. Shuttle - When they sold me car i was told that we provide shuttle all times for service which they have stopped after covid. They still blame covid for not starting shuttle services. well, they are just saving money for the reason and their service charge has gone up. so it is very well win situation for them. Well, my friend has Hyundai, Toyota and Kia they all have started shuttle service long time ago after Covid. plus they hire Uber for you if shuttle taking too long. Manager (Mark Tucker) - He tells you somethings else over the phone and when you meet him he tells different story. very unprofessional guy and can't trust his words at all. Once i went there to change my brake and rotor, i was given price by message and when i went to pay they showed me higher charges. when i showed them the message and they were saying it is typing mistake by service advisor. i should get that price but instead they offered me 15% discount. i accepted this happily but today i feel that i made huge mistake taking 15%. i should have asked for price which was in message. I met 2 other customer during my time there and they were complaining about the same. They might be thinking that it is just 1 customer we are going to loss but this number will definitely go high as time goes. Honda owner from 2011 but this is last Honda car for me. Overall this place is not a place to purchase new vehicle. Jignesh Girachh More

We had our CRV oil changed in July, was recommended to have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to w have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to wait for the brake parts to arrive before we have that service. Then we made an appointment to have this brake service in August after we were informed the parts have arrived. On the day we brought our vehicle for the brake service, was told by the service dept staff that they would do a diagnosis to see if the brake replacement was indeed required. So we thought it would be their good intention to help their customer to save money by avoiding unnecessary service (no.... big mistake! we should insist to proceed with the brake replacement without paying attention to their suggestion). We ended up receiving an invoice of $250+ for having just this pricey brake diagnosis but no brake replacement was done at all (we were told that the brake replacement was not needed at that time and current brake condition could last for another 1-1.5 yrs). Then why would they recommend the brake service in the July visit and brake parts ordered before this pricey brake diagnosis. Furthermore, when we picked up our vehicle, we had trouble locating it as they parked it in an area far from where the visitor/ customer would normally park, you have to drive to the back lot area. Really not impressed with this rip off service, after this visit , it makes us think thrice before we want to have our vehicle serviced here again. More

Yesterday, I was here to service my 2010 Honda CRV. My service advisor Gary informed me regarding the Valve cover gasket replacement and an engine bold resealing. The labour cost for resealing that bol My service advisor Gary informed me regarding the Valve cover gasket replacement and an engine bold resealing. The labour cost for resealing that bold was 232.15 CAD, which is unbelievable. My service advisor told me that it took 1.30 hrs to reseal that bold, and that's why it is the labour cost. In addition to that, the cabin air filter and engine air filter were supposed to include in my oil change, but which is not. My takeaway: THINK TWICE before servicing here. BARGAIN before you service your vehicle. Thanks, Wheaton Honda. More