Meaghan Hallett

Dan Macyk and Kristopher Hassett and Van Ho. Excellent service and attention to detail. Dan has been our sales rep for over ten years. Kris knows his finance details to perfection and saved me a Excellent service and attention to detail. Dan has been our sales rep for over ten years. Kris knows his finance details to perfection and saved me an extra trip for my registration by anticipating a request that they may have had. Van checked two of my insurance documents and found an error. Offered to help with all the lease paperwork. We have leased and/ or purchased at least 16 vehicles from this dealership. It has always been Dan !!!!! More

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Went here with a friend for a quick service. Staff were very friendly and accommodating, I would recommend this service department to all friends and family! very friendly and accommodating, I would recommend this service department to all friends and family! More

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Great dealership This is the great place to buy a car. Extremely helpful staff and mechanics are fully trained and keep your vehicle long lasting. Completely satisfied This is the great place to buy a car. Extremely helpful staff and mechanics are fully trained and keep your vehicle long lasting. Completely satisfied with their service More

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Satisfied Just dropped my ’17 Civic Sedan today. AC blowing hot air. Received a call from services manager now saying that they can’t be sure that is a warranty Just dropped my ’17 Civic Sedan today. AC blowing hot air. Received a call from services manager now saying that they can’t be sure that is a warranty covered problem or not. Freon discharge and recharge are covered only when a warranty covered part have a manufacturing defect. All over the internet, there’s dozens of complains about the condenser / compressor being replaced under warranty due to a clear manufacturing defect on this part. When this defect is found, discharge and recharge is covered as well. However, despite the fact that they can’t guarantee what was the cause of the Freon leak, they are still charging me for the discharge and recharge, but at the same time, can’t tell me is its due to a manufacturing defect just yet, and that I have to wait for a couple of weeks, and CAN’T GUARANTEE that I would be reimbursed in the future if that’s the case. Why do I need to pay upfront for a service that is covered under warranty in certain occasions if the technicians can’t rule out if it’s covered or not just yet? I don’t mind paying, but I wanted to have the guarantee that if it’s found that it’s a warranty covered problem, that I would be reimbursed right away without any problems. -------------------------------------------------------------------------- Feedback: After complaining in several websites, I've got a call from the service desk informing me that they wouldn't charge for the service after all. Got a call from the quality manager as well, following up. I really hope they change the process when it comes to this problem, to avoid new costumers getting frustrated like I did. Mistakes can happen and, when it gets rectified right away, it feels nice. More

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Service was great...this time. I rated this experience 3 Stars only because my last few experiences with Honda South Side dealership were so awful that I tried Sherwood Honda and th I rated this experience 3 Stars only because my last few experiences with Honda South Side dealership were so awful that I tried Sherwood Honda and they were no better. So I came back to the South Side Honda and this time was surprisingly impressed. This time, I would have rated them a 5 Star but my confidence in the dealership was already at a 1 Star. During this experience, they provided me with an LRT ticket, as they could not accommodate my drop off location, they communicated with me reasonably well about pick up options. They contacted me to review the list of concerns they had with the vehicle, I requested they note it and they did, unlike my previous experience when they alerted me to their concerns and placed a RED FLAG/WARNING on the vehicle regarding the brakes instead of just noting it. Needless to say I had someone else look at the brakes and they reassured me that the brakes still had more wear than what the dealership was panicking about. I ended up driving the vehicle another 8 months after their assessment. When I picked up the vehicle this time, they had washed it, I was impressed that they took the time to do this, as this has NEVER happened in the 8 years that I have taken my vehicle for servicing at Honda dealerships and they threw in a coupon for a donut at Ohana's. I originally bought my new 2011 Accord from south side Honda and my paint is already peeling on the roof, as well as around the rear window and when I brought it to their attention at the time, their response was to give me a card to a third party and did not even look at my concern. I do intend on returning to the South Side Honda dealership and I will definitely give them a better review if it is warranted, so I'm hopeful but still not convinced. Thanks for this 1 great experience. Would you recommend this service center? Answer is - Maybe More

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Good Service Good service, they were able to help me solve my problem after a bit of back and forth. Meaghan went above and beyond to help us out. Good service, they were able to help me solve my problem after a bit of back and forth. Meaghan went above and beyond to help us out. More

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Great service (as usual) Our experience with Wheaton Honda has been exceptional since we got our Ridgeline. We were notified of a recall and the service department dealt with Our experience with Wheaton Honda has been exceptional since we got our Ridgeline. We were notified of a recall and the service department dealt with it immediately and efficiently. I really appreciate the positive approach of all the staff, from the service desk to the shuttle drivers. And, they washed my very dirty truck before giving it back to me. More

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Excellent fast service I had a priblem after i left- my battery died one block away- i called back and 2 mechanics came to my rescue, boosted my truck- gave me great advice. I had a priblem after i left- my battery died one block away- i called back and 2 mechanics came to my rescue, boosted my truck- gave me great advice... within 15 minutes!!!!!! Awesome! I will be a customer there! More

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Think twice before servicing your vehicle at Wheaton Honda Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned into a nightmare. I booked in for a multi point inspection with oil, filter change, and was able to get an appointment conveniently. I drove my car to the dealership early morning and Meaghan was my service advisor upon arrival. She took the needed information and asked me if I can leave the vehicle for a full day to which I agreed. I was even able to get a courtesy ride back to my house thanks to the shuttle service. Around two PM, I got a call from Meaghan informing me that there were a few observations which I need to get rectified. I picked up a few of the important ones and asked her to hold on to the rest for now. She also informed me that the technician has observed some unusual noise/ sounds from under the hood. She further asked me if I would like that diagnosed further, to which I gave permission. Roughly, around three PM I got a call back from Meaghan informing me that the technicians have been able to diagnose the noise issue and that my vehicle needs a new power steering pump and fluid flush. She further told me that the vehicle is ready for pickup and I can come over and pick it up. I told her that when I come to pick up my vehicle we could discuss more and go over the recommendations. A shuttle came to pick me up and I reached the dealership around four PM. I went to the service desk looking for Meaghan but I was informed by Aman that she had left for the day. I was told to pay for my services at the cashier desk and collect my keys from there. After collecting the keys and paying I needed someone to explain the recommendations. Aman quickly went over the recommendations and since the dealership was closing, I walked out. This is where everything went horribly wrong for me thanks to the amazing level of employee negligence at the dealership. I drove my car of the lot to head home and might have driven it 15 minutes to the most, I was taking a left turn when my vehicle shut down on me and smoke started to come out of the engine compartment and I thought my vehicle is on fire. I parked my car on the side street and was devastated to be in this situation. I could see fluid leaks and smoke coming out from the hood. It was a cold snowy day and I sat stranded trying to figure what to do next. I called Wheaton Honda and since it was closing, they wanted it towed and brought in so they can look into it the next day. Since I had no choice, I called some garages in the vicinity who could look into my vehicle and upon finding one; I requested a tow truck to tow my car there. Upon investigation and diagnosis, the service advisor informed me that the power steering reservoir cap was missing. Due to which the fluids had spilled all over in the engine compartment. This further caused the power steering fluid to deteriorate drastically causing the pump to cease. This simple error on part of the technician not only caused me grief and financial suffering but I was without a vehicle for few days affecting my day-to-day activities. The auto shop had to replace the reservoir cap, shampoo engine, change steering belt, change pump and fluids that could be delayed if Wheaton Honda did their job right. I did call Meagan to inform of what had happened and how the negligence had caused me great distress mentally and financially. She told me that I should have brought it to Wheaton rather than some place else, she further said that power steering pump was one of the recommendations so it was bound to happen. I politely differed from her view and informed her if that power steering fluid reservoir cap was put properly, I would not be on the suffering end. I spent a few hundred dollars at Wheaton and thousands at the other shop since someone did not do their job right. My family has been coming to this dealership (Millwood’s Honda) since decades but we never had seen such levels of neglect and apathy. I hope that others take note and think twice before taking it to Wheaton Honda. More

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Terrible customer service This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appoi This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appointment for a clunking noise I heard coming from what I thought was the rear of the vehicle as well as an oil change. As I told the service representative I had to work at 14:00 that day I would need to have my vehicle back no later than noon. I had also asked that no work be performed on my vehicle before she phoned me. At 11:00AM I still had no heard from the service department and seeing as it had been 3 hours I phoned them. The service department stated that my vehicle had not been looked at yet and I said I need my vehicle by noon to go to work. She said it would be ready in time. I said if you have not even checked what the noise was or completed the oil change how would it be completed in an hour? I said I wanted to pick it up now and I would take the vehicle elsewhere and she said it would be “ready” by noon as per what I told them. She then phoned me at noon to say that they did not hear any noise but that the mechanic suggested I have the maintenance B-1 package completed as my breaks were in good working order but should be maintenance. I asked how long this would take and she said she could have it ready by 13:30. I again explained that I needed my vehicle by noon as I do not work Monday to Friday and cannot sit around and wait for a vehicle all day when my appointment was at 07:45 AM. I said I would get the work required done elsewhere and wanted me vehicle right away. When paying I asked to speak to the manager of the service department (Mr. Yead, I believe) and explained to him what happened. He stated that when you make an appointment that is only an appointment to speak to the service representative not to have the vehicle looked at. I asked why it would take 3 hours to have it looked at when I said I needed it by noon and he said he did not know. What did they do with my vehicle for 3 hours? If they had looked at the vehicle at the scheduled time the B-1 maintenance package could have been performed in a timely manner and I would not have to go to another dealership to have it done. The manager stated that if I am in a time crunch in the future I should give them a shorter period of time to get the work done. I gave them 4 hours and during hour 3 they still had not done anything? To me this does not make any sense at all. He said instead of giving 4 hours give them 2 hours. The manager also told me that if I were to wait at the dealership my work would get done faster. I’m sorry but I do not have all morning to sit around a dealership to wait for my car to get done. I do not believe other people do either. The manager also offered for me to leave my car and use a loaner for the remainder of the day but at this point I did not have enough time to wait for that and make it to work on time as I spoke with the manager at approximately 12:20. Again, sorry I do not work a Monday to Friday job, I work shift work and cannot sit around and wait all day. When you make an appointment you expect your vehicle to be looked at in a timely manner and not 3 hours after the scheduled time of the arrival at the dealership. I would like to be contacted as soon as possible by someone who can assist me with this as I believe the customer service is terrible, as well as the manager’s ideas of how to beat the system (his words, not mine), and that I should not have to pay for a service that did not occur. I had my brakes “inspected” yet they still could not fix them because they took too long to even look at the vehicle. As I go to the Wheaton Honda webpage to file this complaint it says “Book a service Appointment”. When you book an appointment you expect service within a reasonable time frame. More

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