Meaghan Hallett | Page 2

Failure to take responsibility/ Milking for more $$$$$ It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I opted for that. While waiting, I was told that there was a nail on my right rear tire, would fix it for $45.00. Taking their word for it I said OK. Minutes after I was approached again, with another 'problem', my serpentine belt has crack, and suggested a replacement ($170.00). Again I said OK. I was told that there was a recall to replace the airbag inflator and they would take care of it. So, the $59 synthetic oil change became $333.70, including an $89.00 charge for the oil change, $30 more than they advertised. On the way home I noticed that the SRS light with the airbag sign was on. I went back to the service. The guy shouted back at me saying that it has nothing to do with their airbag replacement. I said the red rs light was not flashing before they allegedly replaced it. No,,NO. it has nothing to do with it he repeated. Well I want to fix it, I don't want to drive around with the sign flashing. I was told to make another appointment the next day which I did. When I went there to reset the srs code, I was told that there would be a scanning fee of $49.99. Again I said the SRS light came on only after their trying to replace it the day before. But the demand for the scanning fee persisted, and I agreed, hoping they would reset the codes. I was waiting when I was called in to pay the invoice. While paying, I asked the service rep, Meaghan (Kennedy), if the light was fixed. She said no, and thinks the problem lies with the seat belt buckle tensioner, for which I had to make another appointment and pay for the labor cost $140.00 (?) per hour + parts. She also said that if I did not fix it, the airbag won't deploy during a collision. Great News indeed!. Now my life is in their hands!! I thought this was really getting out of hands, and left the dealership thoroughly disappointed. After consulting with Honda Canada and with my lawyers, I wrote to Karen Germscheid, Business development manager at Wheaton Honda on 22 June, 2016 with the problems I encountered at their dealership. Two weeks later on July 5th, she responded to tell me that the sudden appearance of the SRS light, right after changing my airbags was "very coincidental" She also stated that they should have "never charged me a diagnostic fee to discover why there was a definite failed component as we received the vehicle with no codes and should have returned to you in the same condition" . She also admitted that Wheaton Honda had handled this situation rather poorly. However she stressed that I would have to pay for the labor minus the diagnostic fee they already charged me. I pointed out that it was their responsibility to reset the codes which might take 3 minutes to do it instead of dragging me down with numerous appointments day after day. These things happened 6 months ago. It was over a months ago, I made my last appeal to them to fix the problem of resetting the codes, and again received NO response. Based on my above experience, I have now grave doubts about the nail in my tire ($45.00+ tax), the defective serpentine belt ($169.00+ tax) and the $30 extra for the oil change package. I have been a regular customer with Wheaton Honda since 2012 and enjoyed their service until June 2016 when I experienced bad service, rudeness and excess greed as if they are working on a commission and bonus at the cost of milking their customers aggressively and ignoring the basic service. I have not given up my fight to restore justice yet. (This is just the beginning). I have been driving around my SUV over 6 months now fearing sudden death in the event of a collision as I was told that the airbag won't deploy. I have advised my next of kin also the decision made by Wheaton Honda in this regard, a sudden death due to the utter negligence of Wheaton Honda allowing a simple remedy escalating to a homicide for a few more dollars? More

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Efficient and timely Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their traini Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their training and they are upfront with me with every service, not trying to sell me a service that I do not need nor requested. They get the job done fast and provide a lot of courtesy service too, like courtesy shuttles or vehicles if my car is kept over night. The shuttle guys are great and friendly. The waiting area is neat and comfortable with coffee and donuts provided to waiting customers. They added a loyalty rewards program which helped me save some $$. The service manager, Yeap, knows his business and runs a great shop. It's the best place in town to get a Honda and servicing. A bit pricey for some services, but you get what you pay for. More

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Service B1 for my Civic EX The service is awesome. No problem at all to have a loaner during my inspection. I have 3 differents Honda and I never have better service than Wheato The service is awesome. No problem at all to have a loaner during my inspection. I have 3 differents Honda and I never have better service than Wheaton Honda, and they wash your car for free with that, if you have service. Thanks Honda. More

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My Impressions Wheaton Honda has knowledgeable people who are customer focused in all departments. This makes for a friendly atmosphere. They are very attentive to Wheaton Honda has knowledgeable people who are customer focused in all departments. This makes for a friendly atmosphere. They are very attentive to customer requests for information, explabations and quotes.+ More

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Awesome!! First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very pro First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very professionally as well as the people I dealt with were extremely friendly and accommodating. Set a date, got the loaner, got car back in a few days. The car was painted perfectly and they even cleaned out the inside and did a beautiful job. This is my third Honda and have dealt with Wheaton Honda for a number of years already and find the overall performance of service excellent. Greg S. More

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"Express" Lane Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as mea Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as meaning well UNDER an hour. Else....why not make an appointment when I can plan on being there longer. If this is how you operate your express line, a courtesy might be to let your costumers know that before they drive to Honda and waste their whole morning. Only positive thing was the Tim's coffee we got down the street after we left. Poor service, poor experience, poor in general. More

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The WORST Service EVER!! I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweel I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweeling sound coming from my engine which I told them I thought might be the belt. Meaghan, the Service Advisor advised me that the sound sounded like the brakes, not the engine and that if there was another sound then we were dealing with 2 seperate issues. After the mechanic looked at the car Meagan advised that both my front and back brakes needed replaced, and that they didn't hear any sound other than the breaks, but that they checked the belt and it was in good condition. 2 days later I took my car to Tire Warehouse (on 99thSt) and within minutes they told me that the sound wasn't just my brakes. It turns our it was a belt tension pulley that needed replaced. I DO NOT understand how a HONDA mechanic can look at a HONDA and not see the issue (even though I directed them to the right area), yet a private mechanic diagnosed the issue within minutes! When I asked Meaghan she advised that they didn't look at the belt tensioner, they just checked the belt itself. ALSO, turns out that ONLY my front brakes needed repleced while my back brakes were in good condition (Meaghan told me I needed all 4 replaced!). Meaghan was NOT pleasent to deal with and kept treating me like I had no idea what I was talking about/was dumb. I was NOT impressed by her attitude from start to finish. This is VERY typical of the service I've recieved to date at Wheaton Honda. AVOID IT AT ALL COSTS. I will never return, even for FREE service. More

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Misdiagnosed an oil leak Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewh Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewhere. More

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Always fabulous people and service, and you go the extra mile to make sure your customers are satisfied. Your dealership's "out of the box" thinking has made my life so much easier. Thank you! mile to make sure your customers are satisfied. Your dealership's "out of the box" thinking has made my life so much easier. Thank you! More

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Excellent service overall and no pressure. I had visited another Honda dealership in west end and parts were more expensive at that dealership, the sales process took way too long and high pressure tactics another Honda dealership in west end and parts were more expensive at that dealership, the sales process took way too long and high pressure tactics were used. None of this occurred at Wheaton Honda. Dan was excellent at follow up. More

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