Mark Tucker

I’ll started how disgusted and disappointed we are about the service. See my husband Wally had been coming and getting vehicles almost every other year for 10years. Ever since we met the sales consultant Ev the service. See my husband Wally had been coming and getting vehicles almost every other year for 10years. Ever since we met the sales consultant Evans. This time we obtained 2023 Pilot with winter tires options. They called us to arrange for it and we did. We asked the person i was coordinating that we want the same size the vehicle comes with. The agreed and went I went to pick it. Wrong size. I asked please replace to the size we agreed to and blamed us for not being specific when we sign the bill of sales. I made the same arguments and said they could’ve made disclaimer to. They all refused from the sales consultant to Mark who’s the qualify assurance manager who advised us we can remove but “you’ll pay for the service & will credit your loan “. No one was willing to do right by us. From the shift manager to sales consultant covered their xxx. Like i said it was real disappointing that a client who been nothing but loyal to them, they screwed from over winter tires. I’m glad they taught my husband a lesson who no being trustful and opened his eyes. We’ll NEVER EVER forget it and go back there. Be aware and make sure you write, all parties signed about any request.Look how ridiculous these tires are. We’re very upset. More

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After some initial speed bumps, the team at Wheaton Honda made it right. Thanks to Mike, Mark, Dan and Kris for helping us get into the right vehicle for our family. made it right. Thanks to Mike, Mark, Dan and Kris for helping us get into the right vehicle for our family. More

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Great service and respectful transaction. , the model of car is exactly what I needed. I will definitely recommend friends and family. , the model of car is exactly what I needed. I will definitely recommend friends and family. More

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Bought a car from them, it was an amazing car! There was no pressure from anybody to upsell when I was very clear on what I wanted. My car did have issues about a week after I had gotten it, but There was no pressure from anybody to upsell when I was very clear on what I wanted. My car did have issues about a week after I had gotten it, but I called the dealership and they booked an appointment for me the following day. I had to be set up in a loaner vehicle, and my car had to have some parts ordered for it. The loaner car was a beautiful 2023 Honda Civic that I didn't have to pay for at all. As they worked on my car, they looked through for more potential issues, found some and fixed them. A <$1500 bill (just for parts!) and the loaner car was completely taken care of by the dealership as they understood it was not me who had caused these issues. They could have said nothing about the other issues, they could have sent me on my way with the thing I came in for fixed and never mentioned it to me. Instead, they took the time to fix these issues on their dollar and time. Every single person I had interacted with was absolutely amazing. These are kind, honest people who understand what you need and want and work their butts off to help you get there. I have seen some bad reviews here for some reason or another, but I genuinely don't think you should believe them. Go look at the Google reviews, or better yet, go there yourself. Meet these people and you will see for yourself how far they will go for you. More

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If I can give 0 star, I would do so. These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer t These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer the same they have gone at very low level. Car service - you call them to book an appointment, you don't get appointment for at least 2 weeks and their reasons are busy season, labor shortage, worker called in sick. i was at dealership 2 time in a month for service and both time they blamed an employee for shortage. 1 time they said employee got injured and we are down 1 employee today and second time they said an employee called in sick so they are down 1 employee. They can't manage staff and since we don't know the truth so they blame hard worker employee. Management are not trustworthy at all. Shuttle - When they sold me car i was told that we provide shuttle all times for service which they have stopped after covid. They still blame covid for not starting shuttle services. well, they are just saving money for the reason and their service charge has gone up. so it is very well win situation for them. Well, my friend has Hyundai, Toyota and Kia they all have started shuttle service long time ago after Covid. plus they hire Uber for you if shuttle taking too long. Manager (Mark Tucker) - He tells you somethings else over the phone and when you meet him he tells different story. very unprofessional guy and can't trust his words at all. Once i went there to change my brake and rotor, i was given price by message and when i went to pay they showed me higher charges. when i showed them the message and they were saying it is typing mistake by service advisor. i should get that price but instead they offered me 15% discount. i accepted this happily but today i feel that i made huge mistake taking 15%. i should have asked for price which was in message. I met 2 other customer during my time there and they were complaining about the same. They might be thinking that it is just 1 customer we are going to loss but this number will definitely go high as time goes. Honda owner from 2011 but this is last Honda car for me. Overall this place is not a place to purchase new vehicle. Jignesh Girachh More

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This place is phenomenal! I love attending their tuner nights, please continue all the great work! I recommend this dealership to all my friends and family. I love attending their tuner nights, please continue all the great work! I recommend this dealership to all my friends and family. More

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The service was great. The staff was informative and explained all the financing, features and service plan I needed to know about my new 2022 Honda Civic. I am very happy with my purchase. I will defin explained all the financing, features and service plan I needed to know about my new 2022 Honda Civic. I am very happy with my purchase. I will definitely recommend Wheaton Honda to others. More

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I’ve been going to Wheaton Honda for years; all around a decent dealership as far as Honda dealerships go. Kris on the other hand was a nightmare to deal with. I was trying to buy out my lease and he kept g decent dealership as far as Honda dealerships go. Kris on the other hand was a nightmare to deal with. I was trying to buy out my lease and he kept giving me the run around, I finally scheduled an appointment to sign the paperwork and he made me wait for 45 minutes before sending someone to tell me I’d never made an appointment and he’d been “contacting me for days with no avail” even though I had multiple email correspondence from the days previous to refer to. I emailed him asking to reschedule for the next day as this was a huge inconvenience for me, and he proceeded to ignore my emails. I highly recommend working with anyone other than Kris at Wheaton Honda. More

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Sales and finance groups were very good to deal with but the Delivery group needs some improvement. Scratched bumper, some rusty screws that look terrible on a brand new vehicle. Also, when going over the the Delivery group needs some improvement. Scratched bumper, some rusty screws that look terrible on a brand new vehicle. Also, when going over the new vehicle features the staff member only spoke to me and not my wife who was there as well. When the transmission failed at 180 km the dealership did get mea rental truck and fixed the new Ridgeline as fast as they could. More

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Trust your family's vehicle safety to Mark Tucker! Mark is incredible, he helped us find a great vehicle that was completely inspected, and checked on carfax. We knew all the details and whether or not Mark is incredible, he helped us find a great vehicle that was completely inspected, and checked on carfax. We knew all the details and whether or not the speedometer was turned back. I would trust Wheaton Honda to provide a used vehicle that was safe for my family. Thanks Wheaton Honda team! More

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