Yesterday, I went into Honda Red Deer with my girlfriend to look for a used car. As I already have bought two previous Honda's, and have had wonderful experiences with the cars I thought this would be a nice place for us to look for her new vehicle. My girlfriend phoned ahead, made an appointment, and told them that she was interested in the CRVs and HRVs. She spoke directly to Will and was told to come by at 1:00pm. When we arrived at the dealer ship we were meet by another Will, not the one she spoke on the phone with and told to wait in the service lounge. We waited there for 15 minutes before anyone came to us, Will then returned and tossed us to our third person in less then 20 mins EJ. EJ was kind, and had to ask all of the questions that had already been answered on the phone. Upon waiting for another 15 minutes, and taking the driver's license EJ returned. This time with the original Will who my girlfriend spoke with for the appointment, he then began to ask us questions that we had now answered for the third time in 30 minutes. I informed him that I was more than a little unimpressed with this circumstance, upon informing him of this he told me in a rude and ignorant tone that and I quote "I'm not a mind reader" . . . this was the third time we had said the same information and fourth if we include the booking of the appointment. More to the point, when you book an appointment, you expect to have the person ready, and vehicles ready. After all this had time to drive one vehicle, and then had to leave. Obviously, with the complete and utter lack of caring for customers needs, it does not take "a mind reader" to predict that we will not be purchasing a vehicle from Honda Red Deer, and there will most certainly be a vehicle bought within the week. If you're looking for customer service on any level, look elsewhere!