Got delivered a pre-owned vehicle sold as “MINT” condition with not a single defect reported on inspection. Ended up taking the Honda Pilot to a different local Honda dealership a couple days later as there were some red flags. The Service Manager, within 20 minutes and a short test drive found several unserviceable items.
-A defective driveshaft! I had brought it to the attention of several employees at Sun Valley, including a Manager, and all of them brushed it off claiming it to be ‘a normal Pilot vibration’
- Warped front wheel rotors, local Service Manager found within 1 minute of test drive, even before a visual confirmation
- Extra set of rims/tires (included in sale offer) sent different model rims with wrong size tires and TPMS sensors not compatible with vehicle.
- No headphones with factory installed DVD player, recommended I buy a set off Amazon.
Sales team pitched and promised a great sale until the cheque was delivered and then they were more than reluctant to make every available excuse away from the deficiencies. Eventually after multiple calls to the Sales Manager regarding the bad drive-shaft they agreed to pay for the driveshaft part ONLY, not even the labour. When I advised about tire size and TPMS sensors, I was told “it is very common not to include functioning sensors with a tire/rim package”!!!????
My local Honda dealership is so frustrated and embarrassed by the actions of this other dealership that they have gone out of their way to help get the repairs accomplished and back to a safe vehicle.
This was our first dealership purchased vehicle and we paid a premium to have the peace of mind and confidence we were getting a safe vehicle with the utmost transparency. Unfortunately, this is your typical used car sales lot with the standard tactics and deception. Beware, get another inspection done before you buy from these guys cause once the cash is gone your just a sales number to them!