Sun Valley Honda

On July 23, 2021 we bought a used 2019 Infinity QX60. The Carfax only had the original servicing on drop off and then the servicing at Sun Valley Honda on June 8, 2021. We were told that the car was fully in Carfax only had the original servicing on drop off and then the servicing at Sun Valley Honda on June 8, 2021. We were told that the car was fully inspected but given no paperwork? Also told that the oil had been changed. About a month after having the vehicle when you made a hard left turn there was a scrapping noise. Upon taking the vehicle to the Nissan dealer here it was discovered that there was a screw driver in the wheel well of the rim and it had also wrecked the tire, as well the oil maintenance light was on and it was far to early if the oil had been changed. We only drove the vehicle about 2,000 Km?? The manager of Sun Valley Honda was in full denial of any responsibility for either of the above issues, said we must of picked up the screw driver and that it is not unusual for high performance vehicles oil to get dirty sooner. He could use some people skills too! I was a Honda owner once and never liked the service at this dealership, in fact I wanted an Acura and the only reason I didn’t get that was because I would have no choice but to go to Sun Valley Honda. Won’t ever be back, love my Infinity, glad to not have to deal with these people ever again! More

Bought a Ridgeline from you, it's perfect, had lots of fun with Dave learning about all the options, and I'm still bewildered, but he was kind enough to give me the link to HONDAHELP.CA. He's a g fun with Dave learning about all the options, and I'm still bewildered, but he was kind enough to give me the link to HONDAHELP.CA. He's a great guy very informative, and a good sense of humour. Tony in Finance was also very pleasant and easy to work with it has been a pleasure to buy a truck from your company. More

service department misdiagnosed a problem with my car causing me to waste $1300 then refused to do anything about it . I was financially xxxxx by them causing me to waste $1300 then refused to do anything about it . I was financially xxxxx by them More

Amazing experience!!! Great price, easy to deal with. The guys at Sun Valley Honda were amazing. I would highly recommend going to see Dave and the rest of the group for your next vehicle purchase. guys at Sun Valley Honda were amazing. I would highly recommend going to see Dave and the rest of the group for your next vehicle purchase. More

Had car problems when on our way to Winnipeg for Christmas. Stopped in dealership and Dylan got our car in for service, repaired the concern and on our way within the hour. Best service EVER. Dylan Christmas. Stopped in dealership and Dylan got our car in for service, repaired the concern and on our way within the hour. Best service EVER. Dylan WOWED the customer. Thank you More

Got lied about the condition of the truck and sales manager James was very rude , made personal remarks about me , totally unethical, i will not recommend this place.They only care about money. manager James was very rude , made personal remarks about me , totally unethical, i will not recommend this place.They only care about money. More

great service and really enjoyed the service staff. Dylan and Courtney took care of all of my needs and I will be returning again and again. and Courtney took care of all of my needs and I will be returning again and again. More

Very upset. Told service dept what was wrong with headlight they said they fixed last year still wasn’t working. My passenger side washer fluid wasn’t working. When they called to say pick up car as headlight they said they fixed last year still wasn’t working. My passenger side washer fluid wasn’t working. When they called to say pick up car as was ready paid only to find out didn’t fix anything just did a diagnostic for $110 dollars to let me know what was wrong. More

Hidden Costs. Poor Customer Service Was charged 300 percent more than I expected for a simple service. If I was expecting or told about the cost ahead of time it wouldn’t have been a pro Was charged 300 percent more than I expected for a simple service. If I was expecting or told about the cost ahead of time it wouldn’t have been a problem. The manager would not be flexible or admit that the extra cost was not discussed. I have been to this business a few times in the past but no longer feel comfortable going back. It feels that customer service is not a priority. More

Bought 2017 Ridgeline on June 27 love the vehicle but were not told it was smoked in , very upset , Very unprofessionally on there part .SAD way to make a sale. Len were not told it was smoked in , very upset , Very unprofessionally on there part .SAD way to make a sale. Len More