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Sun Valley Honda
Medicine Hat , AB
39 Reviews
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39 Reviews of Sun Valley Honda
November 30, 2023
On Nov. 9th my car unexpectedly came to a standstill and after having it towed to Sun Valley, they took several days to look into the problem. When they did 9th my car unexpectedly came to a standstill and after having it towed to Sun Valley, they took several days to look into the problem. When they did so, they concluded that the timing belt had somehow lost its timing settings and the engine would have to be removed in order to reset the timing. By the time they did so, almost 2 weeks had passed and I was presented with a bill of >$1000.00. Two days later (or 111.6 km. later), the car again came to a standstill. Despite their observation that the engine was covered in oil, they refused to accept any responsibility or acknowledge that they had left the engine oil cap off, or loose. The diagnosis now rose to a $6000.00 complete engine replacement. They were able to immediately provide an interim diagnosis this time - in order to disclaim all responsibility! (It is now Nov. 29th) I will NEVER EVER return to Sun Valley Honda for maintenace/service work. This was the last in a long list of unsavoury dealings that I have had with them. I honestly don't know why I decided to give them another try this time but they managed to deprive me of more than my entrie Christmas budget and have totally DESTROYED my holiday season!! Thanks a million Sun Valley Honda! I hope the favour is returned to you some day! ...a now broke and vehicleless old man. More
by Bitter, disillusioned old man
Employees Worked With
Brittney; Technician 51; Service Dept. Manager
Helpful September 28, 2021
On July 23, 2021 we bought a used 2019 Infinity QX60. The Carfax only had the original servicing on drop off and then the servicing at Sun Valley Honda on June 8, 2021. We were told that the car was fully in Carfax only had the original servicing on drop off and then the servicing at Sun Valley Honda on June 8, 2021. We were told that the car was fully inspected but given no paperwork? Also told that the oil had been changed. About a month after having the vehicle when you made a hard left turn there was a scrapping noise. Upon taking the vehicle to the Nissan dealer here it was discovered that there was a screw driver in the wheel well of the rim and it had also wrecked the tire, as well the oil maintenance light was on and it was far to early if the oil had been changed. We only drove the vehicle about 2,000 Km?? The manager of Sun Valley Honda was in full denial of any responsibility for either of the above issues, said we must of picked up the screw driver and that it is not unusual for high performance vehicles oil to get dirty sooner. He could use some people skills too! I was a Honda owner once and never liked the service at this dealership, in fact I wanted an Acura and the only reason I didn’t get that was because I would have no choice but to go to Sun Valley Honda. Won’t ever be back, love my Infinity, glad to not have to deal with these people ever again! More
by cdkcga
Employees Worked With
Manager of Dealership
May 04, 2021
Bought a Ridgeline from you, it's perfect, had lots of fun with Dave learning about all the options, and I'm still bewildered, but he was kind enough to give me the link to HONDAHELP.CA. He's a great guy fun with Dave learning about all the options, and I'm still bewildered, but he was kind enough to give me the link to HONDAHELP.CA. He's a great guy very informative, and a good sense of humour. Tony in Finance was also very pleasant and easy to work with it has been a pleasure to buy a truck from your company. More
by 1955pathall
Employees Worked With
Dave Sawyer, Tony Lavigne
April 02, 2021
service department misdiagnosed a problem with my car causing me to waste $1300 then refused to do anything about it . I was financially xxxxx by them causing me to waste $1300 then refused to do anything about it . I was financially xxxxx by them More
by elwayisgoat17
Employees Worked With
service department manager
March 22, 2021
Amazing experience!!! Great price, easy to deal with. The guys at Sun Valley Honda were amazing. I would highly recommend going to see Dave and the rest of the group for your next vehicle purchase. guys at Sun Valley Honda were amazing. I would highly recommend going to see Dave and the rest of the group for your next vehicle purchase. More
by Terry
Employees Worked With
Dave, Tony
February 10, 2021
Had car problems when on our way to Winnipeg for Christmas. Stopped in dealership and Dylan got our car in for service, repaired the concern and on our way within the hour. Best service EVER. Dylan Christmas. Stopped in dealership and Dylan got our car in for service, repaired the concern and on our way within the hour. Best service EVER. Dylan WOWED the customer. Thank you More
by Calgary Travelers
Employees Worked With
Dylan Beaudin
January 27, 2021
Got lied about the condition of the truck and sales manager James was very rude , made personal remarks about me , totally unethical, i will not recommend this place.They only care about money. manager James was very rude , made personal remarks about me , totally unethical, i will not recommend this place.They only care about money. More
by Arjunyyc
Employees Worked With
James
November 20, 2020
Very upset. Told service dept what was wrong with headlight they said they fixed last year still wasn’t working. My passenger side washer fluid wasn’t working. When they called to say pick up car as headlight they said they fixed last year still wasn’t working. My passenger side washer fluid wasn’t working. When they called to say pick up car as was ready paid only to find out didn’t fix anything just did a diagnostic for $110 dollars to let me know what was wrong. More
by Janiceallen
Employees Worked With
Dylan
July 29, 2020
Hidden Costs. Poor Customer Service Was charged 300 percent more than I expected for a simple service. If I was expecting or told about the cost ahead of time it wouldn’t have been a pro Was charged 300 percent more than I expected for a simple service. If I was expecting or told about the cost ahead of time it wouldn’t have been a problem. The manager would not be flexible or admit that the extra cost was not discussed. I have been to this business a few times in the past but no longer feel comfortable going back. It feels that customer service is not a priority. More
by D
Employees Worked With
Staff member
