I am really not the kind of person who takes the time to write reviews but in this particularly case I really felt I had to acknowledge a service I had never experienced before.
My wife and I have purchased new vehicles several times and the experience with sales representatives was always average to mediocre. And when the service was good, then the reps showed their true colors after the deal had been sealed. They were nowhere to be found when we needed assistance after the purchase.
This all changed, for the first time, when we met Majed. We actually purchased the vehicle last December, but only decided to write a review now because he has done something nobody had done before: he has followed up with us, and has made himself available during these months after the deal was closed. We have never really needed anything from him but he has even sent us birthday notes, which I have to admit we did not acknowledge.
But let me tell you how the business experience with him developed.
We were negotiating with another Honda dealership to purchase the vehicle. And, as usual, the negotiations were taking for ever. When we finally got to an agreement the dealership said the vehicle was no longer in stock and they had to order it another one for us, and the price would be a little higher because of that.
So, we decided to contact Calgary Honda and were lucky to deal with Majed. We told him what our expectations were and he was honest to admit he could not make that deal but he would try. And he did, he came back to us very quickly with management approval.
We needed the car by the end of the week and, again, he was honest to tell us he was not sure it was possible. He said they would try, but also offer to give us a loaner in case they the vehicle was not ready on time.
The vehicle was not ready before the end of the week but we got our loaner for the weekend. We went back on Monday and closed the deal.
The process was fast, smooth, simple. Surprisingly to us, it was a good experience.
I totally recommend Majed to anyone looking to buy a vehicle.