I don’t know what sales training programs promote or recommend mansplaining as positive service, but you’ll find that here!
Please note, Peter in finance was wonderful to deal with and patient with my financing concerns. Probably the best i’ve dealt with.
But my experience with Rick was less awesome. While you can tell Rick has been in the auto world for a long time...he is exactly what is pictured when someone says “used car salesman”
While he didn’t have to do much to sell the car, as I liked my test drive, I liked the price. Other than his repeated one liner of “trust me, i’m a car salesman”, the sale process was tolerable. It was the post sale service that brings up a great deal of concern.
Within the first 2 weeks of owning the car I began to notice some issues with the drivers right rotor. Heated, now warped, brake dust covering the rim. When I called to express my concerns, it took days to get a response and additionally, when he did respond he called it “luck of the draw” an “act of God” and then tried to mansplain the braking system to me.
Listen buddy...if a lady says “heated rotor” and can identify brake dust over dirt...she doesn’t need you to explain the braking system in small words.
I’m offended to be spoken to that way. And very disappointed in Village Honda in not working with me through this issue.