Lexus of London

A+ customer service Dealt with her over the phone regarding a preowned rx350 She was able to assist me with my corolla trade in and go through the whole paperwork proced Dealt with her over the phone regarding a preowned rx350 She was able to assist me with my corolla trade in and go through the whole paperwork procedure very quick without wasting any time She thought outside the box and took the initiative to help setup the payments that would suit me without giving me even the chance to ask for it!! Highly recommend Sue to anyone looking for a A+ experience Thank you Sue! More

Awesome service Great experience from the time I walked through the door until I made my purchase. Friendly and courteous service. No pressure whatsoever. Sue was fan Great experience from the time I walked through the door until I made my purchase. Friendly and courteous service. No pressure whatsoever. Sue was fantastic. More

Want to buy a used car Larry’s service is very good and he knows his customer’s need very well. Also he provided professional suggestions to the customer. He is a very good Larry’s service is very good and he knows his customer’s need very well. Also he provided professional suggestions to the customer. He is a very good sales at this dealership More

New car purchase Staff are always willing to assist and friendly, They always make you feel welcome and coffee/snacks are available while you wait. The customer serv Staff are always willing to assist and friendly, They always make you feel welcome and coffee/snacks are available while you wait. The customer service level is outstanding. Sue and Chris make the car buying experience quick and easy with fair deals for both the customer and dealership. More

Excellent service, quality product, and price London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced over a year go by a body shop. It stared to get humidity inside the light. It’s not cheap to replace it and it wasn’t under any warranty. I called the manager and after a review of what happened he agreed to replace it for just the cost of the labour. I felt this was above and beyond the top customer care. More

very good service Today I went to this dealership with my friends to test drive a car. The sales man was very friendly. The service is very professional. Today I went to this dealership with my friends to test drive a car. The sales man was very friendly. The service is very professional. More

GREAT CAR - GREAT SERVICE The reminder for the required lube & filter maintenance for my 2014 GS - F-Sport appeared on my in-car nav display and on the windshield sticker. My S The reminder for the required lube & filter maintenance for my 2014 GS - F-Sport appeared on my in-car nav display and on the windshield sticker. My Service Advisor, ROMEO NISSAN quickly booked me in and I mentioned that the rear bumper cover had acquired a large black scuff mark (from parking lot damage), that I had been unable to remove. My GS was returned to me an hour later, serviced, washed & wiped and the scuff mark had been 99% removed...and without charge. Romeo Nissan is great representative for this dealership and is a true car guy who loves exceptional cars and understands car guys and has been a great help to me in adjusting my GS to my particular preferences (e.g. disarming/reprogramming Lexus factory-default settings, etc.). More

Great experience Allen is a nice guy and very good experience. We become friends. He is working hard person and he is enjoying his job. I got a lot help from him Allen is a nice guy and very good experience. We become friends. He is working hard person and he is enjoying his job. I got a lot help from him More

Very accomodating On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability o On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability of 4 new tires , Your service dept. informed me that I also needed an alignment and they could do it Sat. afternoon. I appreciated the quick service as I expected that I would have to wait till after the week end. More

First time buyere for Lexus Automobile I am a first time buyer for Lexus ES 350. This dealership is loaded with professional Sales, assistants, & service personal from the moment I walked I am a first time buyer for Lexus ES 350. This dealership is loaded with professional Sales, assistants, & service personal from the moment I walked through the front door. All my questions were politely answered from a sales point involving Alan Calvert & Rick Watson. This team went out of their way to make us feel welcome, comfortable and best of all no pressures. The delivery of the Lexus was a pleasure everything went very smoothly especially Nathan who is patient and knows the electronic product system inside and out. It has been a pleasure doing business with Lexus of London. Bob & Pat More