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Lexus of London
London, ON
3,606 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,606 reviews
February 05, 2021
Kevin was great at his job. We appreciated the care that he took re Covid-19. He graciously offered water and he went out of his way to be sure that we were totally aware of all of the features car that we he took re Covid-19. He graciously offered water and he went out of his way to be sure that we were totally aware of all of the features car that we were interested in. He was extremely polite, well spoken and we could not have asked for a better presentation. We did in the end decide to go with an Infiniti, because my wife liked. its lines better. More
by David S
Employees Worked With
Helpful February 05, 2021
Allen and his colleagues are very warm-hearted, patient and helpful. It’s a good experience. Thank you very much ! I strongly recommend lexus of London! and helpful. It’s a good experience. Thank you very much ! I strongly recommend lexus of London! More
by Bf
February 05, 2021
I am from Waterloo but I choose London Lexus. The team are amazing. I deal with Larry he provided number one service they take care new customer and they take care return customer too. Hundreds percent w are amazing. I deal with Larry he provided number one service they take care new customer and they take care return customer too. Hundreds percent will be back to this location when need a new car More
by Wilma
February 05, 2021
I just purchased a vehicle from Lexus London and was thoroughly impressed with the professionalism of my Sales Rep Sue Vincent. She was a pleasure to deal with and quite knowledgeable about all aspects thoroughly impressed with the professionalism of my Sales Rep Sue Vincent. She was a pleasure to deal with and quite knowledgeable about all aspects of the vehicle I purchased. I would without a doubt recommend Lexus London even though I travelled over 2 hours to get to the dealership!! I tried dealing with other Lexus Dealerships closer to my vicinity but was either given the run around or not contacted back in a timely manner! Sal. More
by Sal
Employees Worked With
February 05, 2021
I hae bought 4 Lexus SUV's. I have also been very pleased with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last visit (Dec. 15) for service was a surprise as there was major work (head gasket) to replaced on a 2015 SUV with 138 KM. The service clearly explained the problem. This resulted in purchasing a new vehicle. Sue Vincent spent much time explaining the breakdown of the cost and providing information on different methods of payment. She was always available to answer my questions. She arranged for a loner vehicle until the new vehicle arrived. The finance dept. arranged for the new licence sticker as mind was about to expire. Stephanie was helpful when Susan was unavailable. I usually only deal with Karen Campbell. who is always helpful, very accommodating and very competent. As this was an unexpected purchase , I am pleased that all persons involved made it as easy as possible. More
by Mary
February 04, 2021
The staff have been extremely patient and informative. This dealership provides outstanding service and excellent deals. The experience here is totally a pleasure. Definitely check it out if you are inter This dealership provides outstanding service and excellent deals. The experience here is totally a pleasure. Definitely check it out if you are interested. More
by alanye
February 02, 2021
First time I bought a vehicle online and I was very impressed with the service will definitely recommend Rick Watson did a great job returning my calls and throughout the process. impressed with the service will definitely recommend Rick Watson did a great job returning my calls and throughout the process. More
by Luke
Employees Worked With
February 01, 2021
I visited the Lexus of London showroom and was attended to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were duly observed at the showroom. I’m happy with my purchase and after sales care and look forward to working with them in the future. More
by Chidi
January 30, 2021
I purchased my 2010 Lexus new from Lexus of London . And have them serviced it several time , this week it had a recal for a air bag replacement and have enjoyed dealing with them and would highly recommend have them serviced it several time , this week it had a recal for a air bag replacement and have enjoyed dealing with them and would highly recommend them More
by Renton942
Employees Worked With
January 28, 2021
Excellent services and good communication skills. Larry can understand needs of customers and recommend great cars to them. He has strong responsibility and respect customers’ choice. can understand needs of customers and recommend great cars to them. He has strong responsibility and respect customers’ choice. More
by Zxl
Employees Worked With
