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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
July 21, 2021
The experience was great, staff was very helpful and knowledgable. Lauren Rossini was able to resolve a few issues I had by coordinating with the service team and very prompt in informing me of the prog knowledgable. Lauren Rossini was able to resolve a few issues I had by coordinating with the service team and very prompt in informing me of the progress. More
by rafaynaeem
Employees Worked With
Helpful July 20, 2021
I recently purchased a 2021 ES from the dealership. Sue and Lauren were super friendly and really helpful. They have excellent customer service. Highly recommend this dealership. and Lauren were super friendly and really helpful. They have excellent customer service. Highly recommend this dealership. More
by Omair.nakai
July 20, 2021
We dealt with Jordan Fera when we bought our corvette….this process was slightly complicated on our end due to an insurance claim. Jordan worked through this with us, was very patient, informati corvette….this process was slightly complicated on our end due to an insurance claim. Jordan worked through this with us, was very patient, informative and professional. The dealership was clean and well organized when it came to the sale process and finalizing the deal! Thank you !!! More
by jacquiepol
July 17, 2021
Larry is very professional and helpful during the complete process of my leasing the new car. I very appreciate with his high quality service. I will continue cooperating with him and this dealership complete process of my leasing the new car. I very appreciate with his high quality service. I will continue cooperating with him and this dealership. More
by lindazhi
Employees Worked With
July 15, 2021
Excellent customer service from our sales rep Mr. Gittens. Extremely helpful through the entire process. Thank you for going above and beyond to deliver our vehicle to another city as well. Gittens. Extremely helpful through the entire process. Thank you for going above and beyond to deliver our vehicle to another city as well. More
by Cristina
July 15, 2021
Excellent customer service from our sales rep Mr. Gittens. Extremely helpful through the entire process. Very knowledgeable about what he sells. Would refer friends and family. Gittens. Extremely helpful through the entire process. Very knowledgeable about what he sells. Would refer friends and family. More
by Larry
July 15, 2021
Always transparent, never upsell anything and are very professional. I always wanted to take my key staff with me to show them what customer service is all about professional. I always wanted to take my key staff with me to show them what customer service is all about More
by Jimmy Robb
Employees Worked With
July 14, 2021
Courteous, efficient and always a loaner Excellent Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my v Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my vehicle I’m extending the life of the car. More
by Smitbrad
July 14, 2021
Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comf which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comfortable chairs. I was asked if there was anything I needed while I waited and they washed and cleaned my RX inside and out. The customer service experience was exceptional. More
by Monty Mitchell
July 12, 2021
Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. More
by rkmitra
