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Lexus of London
London, ON
3,599 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,599 reviews
March 02, 2024
I recently had the pleasure of working with Lisa, and I must say, she truly set the bar high for exceptional customer service. Despite ultimately deciding to purchase a different brand of car, Lisa's dedic must say, she truly set the bar high for exceptional customer service. Despite ultimately deciding to purchase a different brand of car, Lisa's dedication and professionalism throughout the entire process left an indelible impression on me. From the moment my wife and I walked into the showroom, Lisa greeted us with a warm smile and genuine enthusiasm to assist us in finding the perfect vehicle. She took the time to listen attentively to our needs and preferences, patiently answering all of our questions and addressing any concerns we had along the way. What truly stood out about Lisa was her unwavering commitment to ensuring that we made an informed decision that aligned with our individual requirements and budget. Moreover, Lisa demonstrated exceptional professionalism and integrity throughout our interactions. I never once felt pressured into making a hasty decision. Even after I informed Lisa that I would be purchasing a different brand of car, she remained incredibly gracious and understanding. Her positive attitude and genuine concern for my satisfaction underscored her dedication to delivering outstanding customer service, regardless of the outcome. I think in a world where exceptional service is increasingly rare, Lisa's commitment to excellence truly shines. I wholeheartedly recommend Lisa to anyone in search of a Lexus in London. She exceeded my expectations in every aspect, and I am confident that she will continue to excel in her role, earning the trust and admiration of countless more satisfied customers in the future. Thank you, Lisa, for your outstanding service and unwavering dedication to ensuring customer satisfaction More
by Vipul
Employees Worked With
Helpful March 02, 2024
We currently deal with Range Rover . As we walked in, lisa welcomed us with a beautiful smile and was very professional . She went above and beyond to meet our expectations. Our lease is As we walked in, lisa welcomed us with a beautiful smile and was very professional . She went above and beyond to meet our expectations. Our lease is coming up in September 2024 and we will be coming back to see Lisa Ali . Keep up the great work Lisa ! More
by frankhomayed
March 01, 2024
Larry is perfect. Very helpful and got us the best deal! Will buy from him again. Very helpful and got us the best deal! Will buy from him again. More
by Leung G
Employees Worked With
March 01, 2024
Very friendly service. Took care of all of our needs in a very professional manner. Got us an amazing deal on our new Lexus. Would definitely buy another car from him and w Took care of all of our needs in a very professional manner. Got us an amazing deal on our new Lexus. Would definitely buy another car from him and would highly recommend him to anyone!!!. More
by btilson
Employees Worked With
March 01, 2024
I purchased a gently used RX 350, sight unseen, over the phone. Very professional and honest sales staff. Kevin Gittens was great to deal with. Staff made sure the vehicle was in near perfect condition befo phone. Very professional and honest sales staff. Kevin Gittens was great to deal with. Staff made sure the vehicle was in near perfect condition before I came in to pick it up. More
by Shaw on Rogers
March 01, 2024
Made sure we were 100% satisfied . staff were very friendly. Offered coffee etc.environment top notch staff were very friendly. Offered coffee etc.environment top notch More
by penny
February 29, 2024
Rick Watson is very knowledgeable about Lexus products and made excellent suggestions that helped me narrow my search and get into the right vehicle for me. The dealership experience is first class from and made excellent suggestions that helped me narrow my search and get into the right vehicle for me. The dealership experience is first class from beginning to end. The sales experience, the support staff in finance and maintenance were thorough and efficient. I appreciate the support without pressure while searching for a vehicle. More
by Doug 2011 Rav4
Employees Worked With
Other Employees :
Lauren, got me acquainted with the options on the car and made sure everything was perfect before we received the car.
February 29, 2024
Very good experience purchasing a suv from this dealership. Kevin and Chris were great to deal with. Love the nx450h+ so far! dealership. Kevin and Chris were great to deal with. Love the nx450h+ so far! More
by mike
February 29, 2024
I recently purchased a car and had the pleasure of dealing with Rick Watson. He was informative and made my decision in choosing the right vehicle easy. He is highly recommended. dealing with Rick Watson. He was informative and made my decision in choosing the right vehicle easy. He is highly recommended. More
by Bsaetoen
Employees Worked With
February 29, 2024
Rick was such a pleasure to work with! He made the process of purchasing my vehicle so smooth from beginning to end. I would highly recommend Rick for a great experience at Lexus of London He made the process of purchasing my vehicle so smooth from beginning to end. I would highly recommend Rick for a great experience at Lexus of London. More
by amber-burgetz
Employees Worked With
