Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Charlesglen Toyota
Calgary, AB
1,423 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,423 reviews
November 09, 2021
Excellent service from Maria Arnould, Rick Delong, and Mark Peters with the purchase of my 2021 RAV4. I've dealt with Charlesglen Toyota for nearly 20 years and I have never been disappointed! Mark Peters with the purchase of my 2021 RAV4. I've dealt with Charlesglen Toyota for nearly 20 years and I have never been disappointed! More
by pkudryk
Helpful November 07, 2021
We were very happy with the purchase of a newish Corolla Hatchback SE from Charlesglen . Lorne Shire our product advisor was both courteous and efficient. If your in the market for a Toyota give him a call Hatchback SE from Charlesglen . Lorne Shire our product advisor was both courteous and efficient. If your in the market for a Toyota give him a call ! Thank you to Alison Matthews and Khalil Aburashed for getting me through the paperwork unscathed. More
by dixonbrian
November 07, 2021
Always, always double check the documentation and never trust the financial department of this dealership, we didnt have a good transaction while buying one of their used cars. trust the financial department of this dealership, we didnt have a good transaction while buying one of their used cars. More
by CIS
November 04, 2021
Went to Charlesglen Toyota just to have a look around. Our first contact was Val Parsons. She introduced herself and asked if she could help us with anything, we said just looking, but we had some questio Our first contact was Val Parsons. She introduced herself and asked if she could help us with anything, we said just looking, but we had some questions, which she answered. We came back a few days later and purchased from Val, a RAV 4 Hybrid! Val made the process fun from buying to the day we picked it up! We highly recommend, Val Parsons for anyone looking to purchase a new or used vehicle! Everyone that we encountered at Charlesglen were awesome! Thank you! More
by mlp4955
October 29, 2021
Find another toyota dealership, or document and pay attention to everything when purchasing anything from them. attention to everything when purchasing anything from them. More
by CIS
October 15, 2021
The service at this dealership is dreadful - they are rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, it came back without the protective cap that was on the plug for the block heater. The strange thing was that they were working at the back of the vehicle and I was not sure how the cap fell off particularly since it had been securely attached to the front grill with a tie. The next time that they worked on vehicle, they replaced a couple of heat shields. I took the vehicle home parked it and later that afternoon while driving, the check engine light came on as well as a check vehicle stability control warning message. The vehicle was taken back to the dealership where they stated that it need a new right rear sensor. I was advised to replace the left rear sensor as well. $1,100 later and while the vehicle was still at Charlesglen Toyota, I was called and told that an air-fuel ratio sensor needed to be replaced as the warning lights had not cleared!! Could this not have been diagnosed when it was first taken into the dealership for diagnosis? It appears to me as if every time the vehicle is taken to this service centre, another problem is discovered. There were very little issues with the vehicle before I started taking it to this dealership. I have had enough of them and will not be returning. More
by Glo
October 12, 2021
I had a very good experience purchasing a new Tacoma Access can truck from here. I would recommend anyone to give them a try 1St. And doing the deal over the phone from BC was no problem. Good team n Access can truck from here. I would recommend anyone to give them a try 1St. And doing the deal over the phone from BC was no problem. Good team n great dealership amazing building to be in , & can’t forget seeing the earl years car was a very good bonus as a car guy. Thank you everyone at CharlesGlen Toyota More
by gillesmustangdupuis64
October 02, 2021
All expectations exceeded. Timely communicated with all the updates needed. All requests were confirmed and were carried out. the updates needed. All requests were confirmed and were carried out. More
by Mike Fletcher
September 27, 2021
They are nice customers service and tapproach, totally excellent .if you want to see go and check charlesglen toyota dealer you like it excellent .if you want to see go and check charlesglen toyota dealer you like it More
by fadmasu16
Employees Worked With
September 26, 2021
We recently purchased a vehicle from Charlesglen Toyota. Valerie Parsons gave us exceptional customer service from start to finish. She definitely went above and beyond! We would not hesitate to recommen Valerie Parsons gave us exceptional customer service from start to finish. She definitely went above and beyond! We would not hesitate to recommend her for anyone looking to purchase a new or used vehicle. More
by Sandra V
Employees Worked With
