"Wow, what an awesome experience we had at Charlesglen..."
Wow, what an awesome experience we had at Charlesglen Toyota, absolutely from start to finish i was truly amazed by the entire staff -everyone was so engaging and welcoming , the show suite was fabulous and the owners private collection brought back some awesome memories.
First our sales guy Amane was %100 the BEST, very down to earth, genuinely cares and listens -very nice person and we enjoyed dealing with him, if you want top notch service please go see Amane- we were at 3 other dealerships that day and he by far was the BEST, i was ready to call it a day and he totally turned my car shopping experience into a great one.
the finance team was also just amazing, Garnett, Rick and Allison all wonderful . I'm so happy with my "New to me " car . I'm thrilled with the service and attention we received and will refer Charlesglen and especially Amane to anyone looking for a new vehicle. So HUGE kudos and thankyou out to everyone at Charlesglen Totota.
Love from Jackie & Jasmin
"I very much enjoyed dealing with Val. She pointed out..."
I very much enjoyed dealing with Val. She pointed out many things that were not on my radar but that I would benefit from. I felt no pressure, all questions are answered promptly, and the follow up is there, all things very important to me.
"Very good experience with sales staff: Roxy was a lovely..."
Very good experience with sales staff: Roxy was a lovely person to deal with (she saved my window sticker that I wanted and in fact laminated it for me) as was Garnett Lund in the finance/extended warranty et.al. department he was very informative and I felt no pressure to take any of the extras. Can’t remember his name but the gentleman who went over the car with me was well informed and was able to ask all questions that I had…bought a plug in Prius so lots of new technology to absorb. Oh yea didn’t mention best member of team:Yoda the dealership comfort dog. Loved him soooo much.
"The dealership had an excellent environment and Paul..."
The dealership had an excellent environment and Paul Gorsline was very professional, knowledgeable, and easy to work with. I will continue to give my business in the future
"Val was an excellent sales person that she went out of..."
Val was an excellent sales person that she went out of her way to get me exactly what I really wanted in a very short time even though invetory was very low.
"Absolutely flawless experience. From the moment we walked..."
Absolutely flawless experience. From the moment we walked into the dealership until we picked up the new RAV4 it was an exceptional transaction. The people at Charlesglen are top notch, very accommodating and professional. You feel like a part of the family.
"This is a great dealership. They have excellent customer..."
This is a great dealership. They have excellent customer service, making sure you're not wandering around aimlessly. My 5th lease with them went seamlessly as per usual. The new vehicle "orientation" (with Mark) is always educational and fun.
"I am from Winnipeg, Manitoba. I recently bought a 2018..."
- Sahil Maini
I am from Winnipeg, Manitoba. I recently bought a 2018 Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing with) that if there is any wind noise or any other damage and they promised me no damage at all as the repair was done at Toyota certified shop and their mechanics checked it too. I got the car shipped to Manitoba. The first thing I saw was wind chips on the windshield and I asked Mitch and he told me there wasn't any damage. So I got the report from the shipping company and they told me that the car already had chips as their driver noticed. Then the next day I took the car on the highway since I bought it to commute from Brandon to Winnipeg, Manitoba(2 hours away) I heard alot of wind noise so I called Mitch to tell him about the wind noise and the rock chips and asked him as he told me the car was in great condition. He told me to talk with his used sales car manager, Alison. I talked with her and the first thing she said was "I could have sold this car for more here locally! And if you wanted no issues with your car I would have gone with a brand new one". I only asked her why did you guys hide stuff and she said "we all drove the car and there wasn't any issue and told me to go get it checked with the local Toyota dealership and wanted to talk with the journeyperson" She never picked up my calls even tho I gave Mitch and her a heads up and after calling him on his personal phone for 3 times he finally picked up and talked with the mechanic and finally believed me since they thought I was lying. They approved for $300 and said tell them to bill us directly. I told them the first thing why did you guys hide? And I also said I don't want the money I want the issue fixed! Because you guys never disclosed it! The repair for that car has gone over $300 at Precision Toyota here in Brandon and the issue is still not fixed! And yesterday when I texted the salesperson I need an update with whats going on and his reply was "I have drivin the car and I didn't hear any wind noise. Also our service department inspected it and toyota certified the car and it passes certification. We tried helping you out because you felt there was wind noise but I am not sure what else to tell you. I am done dealing with this" like I paid for the car not like I am begging for anything! They even talked with the mechanic here and that is why work is going on it! When it's time to buy a car they are very nice and things are nice and good but what matters is when there is an issue they don't know you? You guys didn't disclose anything like that and told me and gave me your word that it had no issues and now the car is in different province this is what you guys do? And I got to know yesterday too that they sent me a cheque of $300 to deal it with and want pretty much nothing to do with me! Because Alison's word was tell them to "bill us directly" even Mitch gave me their dealership # and name and tell them to bill them directly when he talked with the journeyperson for the very first time! Like this is clearly not discourse of full details, hiding, trying to curb, and pretty much fraud and now they sent me the cheque to show they tried to help when I got treated like this! WORST SERVICE EVER AND I HOPE THEY NEVER TREAT OR TREATED ANYONE LIKE THIS! I only want my car to be fixed and for them to take responsibility for their doings! And I hope they never treat anyone like this whoever trusts them on their word and buying the car without looking at it first!
"This is the 2nd vehicle purchased at Charlesglen. I test..."
This is the 2nd vehicle purchased at Charlesglen. I test drove 4-5 cars. Bought a RAV4 2015. Andrew Sutherland was terrific. Excellent service! Thanks so much. Very satisfied.
"My experience buying a new vehicle was awesome. There was..."
- Koji Tanaka
My experience buying a new vehicle was awesome. There was colorful confetti rain at an event. I was pleased with the guidance from Mr. Kanai from start to end.