Capital Chrysler Jeep Dodge

Taken Advantage My wife attempted to find her dream car only to find a nightmare. She was told to put a deposit to hold her vehicle until I was able to get in town to My wife attempted to find her dream car only to find a nightmare. She was told to put a deposit to hold her vehicle until I was able to get in town to put the rest of the down payment down and sign the paperwork for pickup, however they apparently had her sign a Bill of Sale without her knowledge when all she was supposed to be doing is putting a deposit down to hold the vehicle. When questioned about this the Finance guy Tony stated, "I do not see or speak to anyone who isn't signing a Bill of Sale". Through this process he back dated documents to July 31st when I witnessed with my own eyes him sign one of the documents on Aug 10th when we picked up the vehicle. Now after having the vehicle we have noticed that the vehicle was not detailed as there was food in between the seats and a mildew smell, there was LED's out in the back safety light and a broken driver side rocker panel. I am being told even though it is a safety issue that because the sales person (who quit by the way) did not make note of it that it is not their problem and they will not fix it. Horrible experience and horrible dealership. I will NEVER buy another vehicle from them and recommend others stay away as they are every sense of the words, "USED CAR SALESMEN". More

Excellent sales staff Everyone at Capital dodge took care of us through the process of buying my Dodge Charger. From our sales rep to the finance team and the accessories d Everyone at Capital dodge took care of us through the process of buying my Dodge Charger. From our sales rep to the finance team and the accessories dept. Top class, I wouldn't go anywhere else now. More

Great job looking after us! Hello, I wish to flag the excellent service beyond duty received from Ryan Rodney. A few weeks ago we had our Dodge Journey serviced in your shop, C Hello, I wish to flag the excellent service beyond duty received from Ryan Rodney. A few weeks ago we had our Dodge Journey serviced in your shop, Capital Dodge in Kanata. We only found out yesterday that the backup key was missing from our Key Fob. Upon returning to the shop we found that Ryan had kept an unknown backup key at the service desk. To our utter surprise that was our key! Ryan also repaired the Key Fob to prevent the backup key from falling out again. This was an excellent turn of events. Ryan can be commended for his attention to details. Lucien Potvin, Kanata. More

Service Paul is great to deal with, honest and caring, 2 big things that you don't see very often anymore. Paul will go the extra mile to make sure you are lo Paul is great to deal with, honest and caring, 2 big things that you don't see very often anymore. Paul will go the extra mile to make sure you are looked after. Thanks for the attention to detail Paul. Ten Stars ?????????? More

dealer review Very pleasant experience. Salesman was very personable with excellent vehicle knowledge. Really impressed with the balloon atmosphere. It really b Very pleasant experience. Salesman was very personable with excellent vehicle knowledge. Really impressed with the balloon atmosphere. It really brings out a positive and enjoyable experience at this Dealership. Great experience and will recommend this Dealer and salesman to others. More

Thank You Shane Lord took the time out of his day to discuss some solutions to try and fix my 4x4 problem. He offered for me to even stop by and he would take a Shane Lord took the time out of his day to discuss some solutions to try and fix my 4x4 problem. He offered for me to even stop by and he would take a quick look, it makes me very happy that there is still good people out there to offer help when your stuck in a bad situation. Capital is lucky to have you. I would recommend this service department as the customer service was excellent and really showed how you care about customers. I'm not even a full time customer and he offered to help! Thank you very much!! More

Tire CHange My husband and I were in this morning, ( May 8, 2019) to have out winter tires changed over. The service rep told us 2;2.5 hours. We had booked the a My husband and I were in this morning, ( May 8, 2019) to have out winter tires changed over. The service rep told us 2;2.5 hours. We had booked the appointment in advance and we were there for 4 hours. Needless to say, they gave no expplanation as to why it took so long, yes they were busy when we arrivced. but it still should not take 4 hours just to change over winter tires. Not impressed. More