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Lexus of London
London, ON
3,601 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,601 reviews
October 06, 2022
My husband and I noticed the tire pressure on one of our tires was significantly lower than the others, but the tire did not appear flat. We were on our way out of town for an important appointment and had tires was significantly lower than the others, but the tire did not appear flat. We were on our way out of town for an important appointment and had to get there. We dropped into Lexus without an appointment and service advisor Dale went above and beyond to make sure we could get to our appointment safely and on time. We were so appreciative of his attention to this matter as a drop in. We have owned 8 Lexus vehicles and we will continue to support Lexus products, and the entire Lexus experience. Thank you Lexus of London! Sincerely, Suzanne Slade More
by suzanny6009
Employees Worked With
Helpful October 06, 2022
Larry is a real good salesman. I already buy two cars with him. He always can help us to do the best choice. Best dealer! I already buy two cars with him. He always can help us to do the best choice. Best dealer! More
by gf_wang
October 06, 2022
Excellent service staff and very helpful and knowledgeable service advisors..Quality cars at a quality dealership. Highly recommended. knowledgeable service advisors..Quality cars at a quality dealership. Highly recommended. More
by GX Owner
October 05, 2022
Nice dealer, very kindy and helpful servive and advice. I will contact with them again when I need another car. I will contact with them again when I need another car. More
by 2524079362
October 05, 2022
It was my great pleasure to have my first car here, my whole family loves Lexus a lot. I appreciate all the services. Thank you. whole family loves Lexus a lot. I appreciate all the services. Thank you. More
by katetwan829
October 05, 2022
This is the second vehicle we have gotten from lexus. Both times Rick was great to work with. He helped us find the right car for us. Already looking forward to number 3. Both times Rick was great to work with. He helped us find the right car for us. Already looking forward to number 3. More
by 85chev
Employees Worked With
October 04, 2022
When l inquired about the vehicle I now own Jillian was very quick to respond. She was professional and answered all my questions about the vehicle. Thank-you so much very quick to respond. She was professional and answered all my questions about the vehicle. Thank-you so much More
by jeremiehiscock
Employees Worked With
October 03, 2022
First of all, thank you for a Lexus of London really good customer service and all the people there friendly Jordon Craib he is really helpful and I recommend all the people to reach Jordon Craib .👍 customer service and all the people there friendly Jordon Craib he is really helpful and I recommend all the people to reach Jordon Craib .👍 More
by Mahdi alhasan
September 29, 2022
In 2017 I purchased my vehicle at Lexus of London even though I live in the Windsor area. I could not be happier with my decision. The service has been excellent, and the staff is friendly and professiona though I live in the Windsor area. I could not be happier with my decision. The service has been excellent, and the staff is friendly and professional. More
by Larry
