Joe Engel | Page 9

Doug Keen was a pleasure to deal with Doug Keen is to be commended for going the extra mile in the lease of our new Ford Titanium. He was sincere and listened to our needs and both my hus Doug Keen is to be commended for going the extra mile in the lease of our new Ford Titanium. He was sincere and listened to our needs and both my husband and I highly recommend Doug and the dealership. More

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Ford Escape Close dealership to home, staff was approachable not pushy. Explained the extras the escape had. Mary explained all the different options clearly in r Close dealership to home, staff was approachable not pushy. Explained the extras the escape had. Mary explained all the different options clearly in regards to the extended warranties and service plans. The staff was available even after with questions that we had. More

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Great friendly personalized service This is the second vehicle we bought with Mark and we referred two others to him. He made the entire process easy and very comfortable. He made sure t This is the second vehicle we bought with Mark and we referred two others to him. He made the entire process easy and very comfortable. He made sure that we got the best deal but also ensured that we were introduced to all the departments to ensure that we knew the other erinwood family members for service. Mark went above and beyond in making sure we were extremely satisfied with the deal and when a problem was identified our fault not theirs he worked diligently to help us rectify. He provided guidance and and support in learning the new features of the car and as in the past offered to assist us with any questions that may arise with the new vehicle. Robyn provided excellent advice and was extremely helpful in ensuring the business part of the deal gave us the best bang for the buck. The service guys made sure the little adding that we requested were completed quickly and professionally. Overall the Erinwood family has again made us extremely happy and I will say thank you again to Mark as he treats you more as a friend. John B More

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Amazing Chevon Jackson treated me with respect he explain everything I needed to know about the car and the financial aspect of it it was a pleasure doing bus Chevon Jackson treated me with respect he explain everything I needed to know about the car and the financial aspect of it it was a pleasure doing business with him he even offered you refreshments while you were waiting. Keep the good work up Mr. Jackson. More

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Fantastic I purchased a new Ford focus from Erinwood Ford back in 2011. I still have it, and have had nothing but great service and experiences here, right from I purchased a new Ford focus from Erinwood Ford back in 2011. I still have it, and have had nothing but great service and experiences here, right from the start. Mark Maguire originally sold me this vehicle. He has always been able to provide me with outstanding customer service. He is always extremely accommodating and friendly, going out of his to make sure everything is top notch. More

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bought a new truck that had damage and spots all over Dealt with this dealership before and the people were the best I had ever dealt with. This time bought a platinum f150 and when i picked it up it had Dealt with this dealership before and the people were the best I had ever dealt with. This time bought a platinum f150 and when i picked it up it had damage and spots all over. Was promised it would be detailed but that never happened. Promised it would be fixed in a day but that was a week with the wrong part being ordered. Not so sure I will be back. More

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Awesome service Lucas did awesome job to change my mind to buy the Fusion energi and for that matter l love it. I am of full confidence in them for future services. Lucas did awesome job to change my mind to buy the Fusion energi and for that matter l love it. I am of full confidence in them for future services. More

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Deflated Experience purchase of 2018 F150 Lariat. I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, specifically (Joe Ingel), have been FANTASTIC, smooth great experience, treated like family, that will never change. My last truck purchased here was September 2015, Ford F-150 Lariat, I dealt with a fantastic gentleman Mr. John Primo, who for the better part of 15 years, took excellent care of my purchasing needs. Recently, May 30 th /18, I bought another 2018 Ford F-150 Lariat, but felt very deflated after picking up the vehicle. My salesman Mr. Townsend was very difficult to reach, I’d leave messages, would be days before he’d return my calls. I think, in this business, following up is Critical! My truck was factory ordered, I made a change many weeks before the build, and Mr. Townsend said there would be no problem, the rims I asked for were NOT Chrome, but 20” Machined aluminum, with Grey -Painted Pockets, I’m not sure where he got confused, or he failed to add it to the build in time. There were some other issues, I will not elaborate, but going forward I regret that I will not purchase another car or truck from this salesman. I was reluctant to leave a comment, but to be a better dealership, you have to take the good with the bad, hopefully learn from the negative, to make the future experiences in future better. More

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F150 Lovers The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service requests !! Once at the service desk again I was given the time and attention to ensure the proper maintenance issues were being complete..they even went as far as giving me the opportunity to discuss with the mechanic my concern as I was preparing to take the F150 on a road trip!! He explained everything and put my mind at ease..just some minor warranty work and I would be on the road to Saratoga Springs, NY! Then the shuttle service to and from Square One, while my truck was being serviced was first class!! Polite and fun drives.!! A big shout out to the Service Team! More

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Great dealership. Great sales person , Mark McGuire Erinwood Ford Dealership provided exceptional service and top notch value. Great service, friendly service, great atmosphere and ever so helpful. Mark Erinwood Ford Dealership provided exceptional service and top notch value. Great service, friendly service, great atmosphere and ever so helpful. Mark McQuire provided excellent, above and beyond advice and service. Very helpful. Very friendly. Very knowledgeable and just great person. We trusted him from the start. Great experience and will be purchasing more Ford vechiles from Mark in the future. Thanks Mark for a great experience! Thanks once again Marisa & Gill More

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