Joe Engel | Page 15

Great Crappy Experience! I was looking for a dealership that would value my time & money, and I was so unlucky to find "Erinwood Ford"! They kept my car for 1 month , still n I was looking for a dealership that would value my time & money, and I was so unlucky to find "Erinwood Ford"! They kept my car for 1 month , still not fixed. Service manager is unprofessional, doesn't listen to customers concerns. He doesn't know a thing about cars, total dumb, claims problem is road conditions! What a crappy service! More

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Although there were many bumps in the road during my purchase of my Mustang from Erinwood, I have to say that in several instances they have stepped up to the plate and made good on all of the issues. purchase of my Mustang from Erinwood, I have to say that in several instances they have stepped up to the plate and made good on all of the issues. In fact, Carol Buckwald, the Finance Manager, went well above and beyond in helping me sort out the problems. This included refinancing, service issues and warranty problems. Joe in Service was very helpful in arranging for coverage with my 3rd party warranty company to pay for some major repairs (that should have been addressed prior to delivery, but at least they'll be covered 100%). Brad in Used Car Sales helped arrange for the repair on the remote starter (this was supposed to be done prior to delivery but was delayed and I wasn't advised until the 11th hour, but again it was fixed to my satisfaction). All in all, even though it wasn't a smooth transaction all the way through, they have come through on all their responsibilities as the dealership and I would gladly buy another car from them. Just think they perhaps should do a better job of inspecting cars before delivery, to make sure everything is in order. My sincere thanks to Carol Buckwald. She has been AWESOME to deal with. More

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