Deanna Schmidt | Page 6

Worth the drive. We had done some research and had already narrowed down our choice of vehicle to a few and needed to do some test drives. We scheduled a test drive in We had done some research and had already narrowed down our choice of vehicle to a few and needed to do some test drives. We scheduled a test drive in Duncan even though we live in Victoria as the dealership was rated so well and they did not disappoint. From Devann booking the trucks we wanted to test, to Sandra taking us out for a test drive and answering all our questions. Once we made our decision Sandra and Bryan worked hard to get us the best deal possible with Bryan coming up with some innovative ways to save every dollar we could. Even after the sale we noticed a small problem with the fog lamps and again the whole team including Deanna in the service dept made sure the problem was taken care of quickly. I would definitely recommend coming here to anyone searching for a vehicle. More

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Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More

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No Pressure! Ryan was excellent at walking me through the purchase of my very first, brand new vehicle. He was patient and answered all of the many questions I ha Ryan was excellent at walking me through the purchase of my very first, brand new vehicle. He was patient and answered all of the many questions I had. I love my Ford Escape!! More

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Honest and Reliable I've dealt with these people for nearly 10 years. We've bought 3 cars here (2 new and 1 used) and have them all serviced. The people here are friend I've dealt with these people for nearly 10 years. We've bought 3 cars here (2 new and 1 used) and have them all serviced. The people here are friendly, honest and reliable. More

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Easy and painless My second truck purchase from Dave but third for the family. He's always such a pleasure to work with he makes everything as smooth as possible. My second truck purchase from Dave but third for the family. He's always such a pleasure to work with he makes everything as smooth as possible. More

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Top-notch Service I am very impressed by the team at Island Ford, particularly David in Sales, along with Deanna and Susie in service and Mike in parts. All three are c I am very impressed by the team at Island Ford, particularly David in Sales, along with Deanna and Susie in service and Mike in parts. All three are customer-focused, knowledgeable and able to handle complex situations with skill and style. They have each in their own contributed to making my Island Ford experiences very positive. Island Ford in Duncan is a dealership that has truly adopted a culture of customer focus. More

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David Faithful - The Best Salesman I have been a long time patron of Island Ford. Primarily due to the unbelievable and amazing service of David Faithfull and Deanna in Service. They I have been a long time patron of Island Ford. Primarily due to the unbelievable and amazing service of David Faithfull and Deanna in Service. They go out of their way to ensure that you are the happiest of customers. They treat me like a number one each and every time! And if I fail to mention it, the parts guys are amazing as well! More

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Very comfortable no pressure Matt is a heck of a salesmen does what he says he will do always happy to see you even after you have purchase pleasure to deal with the whole dealers Matt is a heck of a salesmen does what he says he will do always happy to see you even after you have purchase pleasure to deal with the whole dealership is very helpful More

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Excellent costomer service I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has be I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has been Dave Faithful for all 10 years and I have found Dave to be honest, knowledgeable, super helpful and personable with no pressure. I have recommended Dave to many friends and work colleagues. Edie in finance has been similarly excellent to deal with every time I've dealt with the dealership, and Susie and Deanna in service are top notch. More

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Dave's earned my loyalty! Having dealt with Dave for many years, it's clear that his integrity stands out as the enduring quality that has resulted in a lifetime worth of loyal Having dealt with Dave for many years, it's clear that his integrity stands out as the enduring quality that has resulted in a lifetime worth of loyalty. I absolutely know that Dave focuses on doing what's right for me so buying a vehicle from him is enjoyable and stress free. He gets 5 stars all day long! My gripe and the reason for 4 stars is related to recent marketing campaigns by the dealership. I'm turned off by letters that are designed to look personalized when they really aren't. I sent a thoughtful and comprehensive letter to the manager and didn't get a response. Despite that, Dave will continue to be my go to guy! More

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