Deanna Schmidt | Page 7

Another purchase from Dave I have been dealing with the Duncan Ford dealership (formerly Ken Evans) for over 25 years. It has always been a good experience, Dave Faithful has al I have been dealing with the Duncan Ford dealership (formerly Ken Evans) for over 25 years. It has always been a good experience, Dave Faithful has always found me the vehicle I want at a fair price. Dave has always been easy to deal with, no pressure, no hassle, just a good buying experience. The service department has also been very good, I have never had an issue. More

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Dave goes out of his way! We have purchased several vehicles from David Faithful and will continue to do so in the futurel. He has always made us feel that we are valuable cust We have purchased several vehicles from David Faithful and will continue to do so in the futurel. He has always made us feel that we are valuable customers and works with us to make sure we end up with the right vehicle at the right price. More than that, he gets to know his customer's needs and treats them more like friends than just customers. More

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Dave Faithful Dave is one of the best! He knows exactly what to do to make a major purchase as pain free as possible. I only recommend Dave if anyone I know is look Dave is one of the best! He knows exactly what to do to make a major purchase as pain free as possible. I only recommend Dave if anyone I know is looking for a vehicle. More

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Buying my Ford 2015 Best customer service. Have been buying vehicles from this particular Ford For about 8 years now. Would not go anywhere else. People who work there Best customer service. Have been buying vehicles from this particular Ford For about 8 years now. Would not go anywhere else. People who work there are like family. Great job to all who helped us. More

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Service I was given exceptional service for the repair of my vehicle. Darren in Duncan service department was thorough and maintained communications with me e I was given exceptional service for the repair of my vehicle. Darren in Duncan service department was thorough and maintained communications with me everyday while we waited for parts to be received. All the service departments staff are very friendly and helpful. Great service by great staff. Thank you ?? More

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My three Fords from Islandford My third car from this Dealer !st. Car 2004 focus Great car, 2nd car 2012 focus hatch back, Problems with Transmission so traded it in on 2015 Esc My third car from this Dealer !st. Car 2004 focus Great car, 2nd car 2012 focus hatch back, Problems with Transmission so traded it in on 2015 Escape, so far 4600klm no problems great car. all three cars bought from Dave Faithful,Have known Ken Stock in service for over 2 0 years all servicing done at this Dealership, Deanna and Susie since 2004 very nice and friendly people, Dave Faithful, great salesman and knows his cars, all though I think he would rather ride his mountain bike. Bernadette a great help when I had trans trouble arranged a loaner car after hours,.a 2015 Escape, this had some influence on what kind of car I would trade for I do not remember the name of the gentleman in fiance who did the paper work, but all went well.Clay let me in and took me to Bernadette,When I had trans trouble (I think he no longer works at this dealership) More

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Awful 2 year run around! I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed the noisy shifting and poor gear change, so I brought in to get looked at. I was informed that I just needed to learn how to drive the car and there was nothing to worry about. They test drove it, washed it and sent me on my merry way. The problem had gotten progressively worse . So I went back 1-2 more times with the same thing 'there is nothing wrong with the car, its just a little louder shifting than other cars. Once again sent on my way. Problem still there. It was starting to get so bad with shuddering, slipping gears, not being able to find a gear to shift into that I didn't like driving for long periods of time. After a few more visits over the year I kept getting told its nothing, until a service mechanic told me early this year, (year and a half since purchase) that there is a problem with the clutch and they are waiting for new clutch parts to replace old clutch parts. He suggested that I run it until 'a part falls off' because my car wasn't failing the test. Thus not being able to be fixed. It finally took angry demands and phone calls stating that this has gone on long enough and something needs to be done. I asked the woman how many times do I have to come in until this gets fixed? I haven't been happy with the car since purchase. No one had ever contacted me to see if I was happy with the car no one sent reminders about oil changes. The salesman that sold me the car basically vanished off the face of the earth once I signed some papers. She told me that she would V.I.P. me and assured me that this would get fixed. So parts were ordered and waited I did, until this last Thursday. I made the appointment 1.5 weeks in advance and was told to bring my car in before they even really opened, and that my car would be the very first one looked at. It wasn't looked at until 11. It sat there for 3 hours. Told me they needed it all day, as it takes 4-6 hours. At that time I was offered a ride but they did not have any cars 'left' for me (at 8 in the morning) so I waited around in Duncan for 6 hours . They only worked on it for 3 hour (work order says 4, which isn't possible) as I was there to check status or pick up. When I got there they had told me that my car had just got put on the lift and sent me to get a rental car as they would need it overnight. When I got to budget they sent me back to Island Ford. They had lost my car or rather mixed it up with someone else's. I don't believe they even had time to drive it to make sure it was fixed. I was given my key and almost sent on my way. I demanded I got my paper work as this was the second time of them trying to not give me paper wo.k So finally my clutch got replaced. When driving off the lot I had noticed it felt funny, but it had been a long day and I just wanted to be done. Next day I notice this moderate vibration, I call and make a new appointment. Chad absolutely assures me that my car will be the first one worked on and I have nothing to worry about. So today I take my car in bright and early. the lady sits in my car with me and listens to the car and feels the vibration so she quickly does my paper work and tells me to have a cup of coffee and they will get back to me. Equally quick they take it for a test drive. Then it sits parked for 1hour and a half all together and so do I. Finally I go and ask what is going on. The lady says 'oh we're just sending it to get washed' .. what? Why? Told her I was getting so mad. So she does some scrambling and tells me that it needs a new clutch the one they put in isn't any good. So I yelled for my keys back gave them a piece of my mind, drove home, called Steve Marshall, took my car in, got it test driven, and they ordered my new parts. All in a half hour tops, from the time I arrived. Steve Marshall treated me like royalty. I Will never ever step foot in island ford again. I really have been treated unfairly, made me feel like it was all in my head. They brushed me off for almost two years. They.gave my false hope repeatedly.This is honestly the worst experience I've ever had. This should have been an easy fix. This was my first new car, I could have been a life long customer. More

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Total satisfaction I have purchased or leased 6 f150s and 2 escapes in the last 15 years at the duncan ford dealer and have always been totally satisfied with the staff I have purchased or leased 6 f150s and 2 escapes in the last 15 years at the duncan ford dealer and have always been totally satisfied with the staff service and value. Have never ever felt that slimy car sales man feeling with anyone Ive dealt with. Great product Great people Great service. I would would send my Grandma there. More

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Customer Service Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owne Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owner) they felt like a number this is so true. Island Ford made me feel like a customer and they thanked me for coming and doing business with them. I purchased Ford's Maintenance Plan therefore 'had' to have service done at a Ford Dealer. I did a dealer search and Island Ford stood out amongst the dealers within a reasonable drive from Victoria. Spoke with Chad, Service Manager, and followed up with emails. He ensured what I needed / requested was ordered and in stock before my appointment. Easy drive to/from Duncan and the quality of service and exemplary customer service was well worth the drive. While in their waiting room it was impossible not to overhear other customers either dropping off or picking up their vehicle. Each was treated with the same warm, friendly and caring customer service. Will I go to Victoria again! NEVER; I would HIGHLY recommend any Ford / vehicle owner to make the drive to Island Ford, great coffee as well. This was my first visit and I rarely give an excellent rating however there was nothing I could knock them on, Chad and staff deserve the 5*'s across the board. More

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Great Service Dept. Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had o Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had one particularly disappointing experience. We then decided to try another dealership and have to say that Island Ford is completely different and BETTER! I actually feel like my business there is appreciated and have nothing but good things to say about Sue and Deanna. Thanks, Doug More

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