Adam Pellegrin | Page 36

Average at best No one met me in the show room on the first visit, after 20 minutes I just left. Second visit I already had a vehicle in mind, I was not greeted for t No one met me in the show room on the first visit, after 20 minutes I just left. Second visit I already had a vehicle in mind, I was not greeted for the second time in the show room. After 15 minutes I approached the service desk to have a sales rep paged to meet me. After 20 minutes I was met. I bought the truck I wanted. On the day of delivery, financing was incorrect. Had to rewrite the contract while I waited. I opened the hood and found that there was a squirrel nest encasing the battery. Don't know what kind of pre delivery inspection misses that...I called two months later to have some warranty issues addressed, there is no record of me purchasing the truck at Erinwood Ford. I had to convince the service rep that I bought it there... made the appointment... not keeping my hopes up for a good servicing experience... More

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2008 Ford Escape it was time to turn in my 2008 Ford Escape, Walked into the Used Car dealership, Seen what I wanted online before hand , knew what I wanted, Youssef w it was time to turn in my 2008 Ford Escape, Walked into the Used Car dealership, Seen what I wanted online before hand , knew what I wanted, Youssef was very helpful, went beyond to ensure I was satisfied in making my choice of a newer Suv. More

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Amazing experience Started my buying journey online and Dave was responsive and gave great information. Once in dealership he shepherded me through the sale process with Started my buying journey online and Dave was responsive and gave great information. Once in dealership he shepherded me through the sale process with great ease. Love my new truck. Thank you Dave. More

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A Great Experience at Erinwood Ford Being no stranger to the auto industry, let’s just say there’s a lot of bad actors out there, who continue to tarnish this industry, and who continue Being no stranger to the auto industry, let’s just say there’s a lot of bad actors out there, who continue to tarnish this industry, and who continue to take advantage of vulnerable parties. Let’s just get that out of the way - despite OMVIC, despite UCDA, despite the MVDA. Got too much to say, so we’ll try to keep this “brief.” Now, onto my personal experience at Erinwood Ford: This is the first dealer I’ve ever come across who is not all talk when it comes to “No Pressure” sales tactics. The staff here truly does not pressure you, and this is very refreshing. You do this, yes, your customer may not purchase that day. But guaranteed, if they’re truly in the market, they will return. Customers may forget what you say. But they will remember how you made them feel. If you pressure them, and they remember how that feels, say goodbye to the business. Second, the transparency in the advertising of the price. Nowhere else have I seen on a dealer website - Ford dealer or otherwise - a line-by-line layout of what constitutes to the price of the vehicle, in a great, simple and customized way. Freight, Air Tax or Exise, Erinwood Savings and Ford Savings - all there. You add the tax and the license fee for your tags. The font is also large, and I know this is by design. And it’s clear, and it’s upfront. I’m watching these details. Only little “hiccup” I noticed here is a price for a Mustang GT350R in stock - the listed “MSRP” on the aforementioned price layout is higher than the actual for the VIN and what the window sticker lists it. Small oversight perhaps. Markup may be in there, for the FP vehicle, if it is though, do not put it as the “MSRP.” We’ll let that one pass. Summary: other dealers, you’re doing it wrong - take a look at Erinwood Ford. Third, when you want to come down here, you need to see Lukasz. Great experience. You also need to see Nick P.; Adam - didn’t forget about you either - a bunch of great guys. The working environment and tone is set from the top. Principal, GM, SM - didnt get to chat with you, but I would have liked to. Appreciate the way you are doing things here at Erinwood. If you’ve been to other dealers and have been unsatisfied in terms of the sales experience, and are buying a Ford, try Erinwood. Chances are, you’ll be pleasantly surprised. More

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Graham Townsend Erinwood Ford Honestly Graham is incredible!!! Super friendly and helpful and definitely not pushy to make you buy anything you don’t think you need but at the same Honestly Graham is incredible!!! Super friendly and helpful and definitely not pushy to make you buy anything you don’t think you need but at the same time giving you options of what is out there for the best price. I will recommend Graham to all of my friends and family. Very proud to be part of the Ford family!! More

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Dodge Truck It was an interesting day of the purchase of my vehicle with a competitive offer in place before l had a chance to look over my first come first serve It was an interesting day of the purchase of my vehicle with a competitive offer in place before l had a chance to look over my first come first serve basis which l become accustomed too...however Ayman and Mike the manager came through and made it happen using the honorary system. Very fair staff and helpful right to the very end of the purchase. More

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Always above and beyond! This is my....well, I've bought a few new vehicles with this team in the last year, and I've been blown away every single time by the service and care This is my....well, I've bought a few new vehicles with this team in the last year, and I've been blown away every single time by the service and care. Martin, Raj and Adam go above and beyond every single time. Ask for Martin and he'll guide you through the process - you will not be disappointed. He and the team make every second painless and you walk away NOT feeling like you got fleeced, and totally happy with your deal and your new vehicle. More

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First car I’ve been told time and time again that buying a car is a very exciting but lengthy experience. Habib at Erinwood ford had made this quick, painless, I’ve been told time and time again that buying a car is a very exciting but lengthy experience. Habib at Erinwood ford had made this quick, painless, and above all, exceeded all expectations when it was time for pickup. I couldn’t be happier with my car and would definitely recommend checking it out! More

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New F150 Another great experience leasing my second F-150 from Doug at Erinwood. Very professional throughout the process and a pleasure to deal with. Doug ta Another great experience leasing my second F-150 from Doug at Erinwood. Very professional throughout the process and a pleasure to deal with. Doug takes care of his customers and I will keep coming back to Erinwood to buy / lease from him. Great work. More

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Perfect customer service Youssef was an excellent sales rep for Ford. He makes everything very easy, purchasing a 2019 Ford Mustang GT vehicle was the best decision I made thi Youssef was an excellent sales rep for Ford. He makes everything very easy, purchasing a 2019 Ford Mustang GT vehicle was the best decision I made this year. Would recommend. More

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