Adam Pellegrin | Page 35

Fantastic Experince My wife and I were interested in upgrading to a larger vehicle to accommodate our growing family. We had a fantastic experience working with Sami Hafe My wife and I were interested in upgrading to a larger vehicle to accommodate our growing family. We had a fantastic experience working with Sami Hafez on getting our 2019 Ford Edge. He was patient and down to earth which made the whole process easy and straightforward. I’m extremely happy with my decision to get my new vehicle from Erinwood Ford dealership because of their outstanding service and upfront approach. I will gladly do business with Sami in the future! More

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BEST SERVICE EVER - Martin M. On the recommendation of a family friend, I visited Erinwood Ford and sought out Martin Menzies. The minute I met him I knew, I made the right decisio On the recommendation of a family friend, I visited Erinwood Ford and sought out Martin Menzies. The minute I met him I knew, I made the right decision about visiting Ford. You would have thought that we were family and not the friend of a family member. The red carpet was literally rolled out. I laid out what specs I am looking for in a car and right away he held my hand through the process and not only that, he gave me options. This was all new to me. I was just coming out a bad relationship with a dealership across the road and here I found a representative who LISTENED my needs and Heard me. I felt he saw me not as sales for him, but as an individual who wanted to be heard to fulfill my wants and needs. Martin took time to explain all I needed to know plus some and I am truly grateful. I walked out of Ford today with my new vehicle, proud and knowing that I have the backing of FAMILY in Mr. Menzies. I truly felt valued over the past week, The Business Manager, Location Manager the receptionists each of the days I visited I was greeted like FAMILY. Would I recommend FORD - Oh, yes. My husband is changing his SUV by years end, and Martin is now FAMILY (I have adopted him) and my husband will be seeing him then. Thank you again Martin, words are not enough. Your sincerely Joy L. Lee More

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Wonderful Experience Habib was a pleasure to deal with and extremely helpful when purchasing our vehicle. He made the process easy and stress free from start to finish. Habib was a pleasure to deal with and extremely helpful when purchasing our vehicle. He made the process easy and stress free from start to finish. Nick and Adam were also very personable and helpful and made the entire process enjoyable. It was the second time we have purchased with the help of Habib and we have never been disappointed. We will definitely recommend Erinwood Ford to all of our family and friends. Thank you for the wonderful experience. More

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Good. I knew the truck I wanted to buy, so I went to this location. It was fast and easy and the vehicle sale was completed. I knew the truck I wanted to buy, so I went to this location. It was fast and easy and the vehicle sale was completed. More

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A long journey with good ending Overall experience is excellent. Although we met some troubles at the beginning, I got my STUNNING new Mustang here and Thanks all efforts of the staf Overall experience is excellent. Although we met some troubles at the beginning, I got my STUNNING new Mustang here and Thanks all efforts of the staffs I mentioned did for me, especially Dave, thanks for all things you made for me. With much appreciation. More

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Average at best No one met me in the show room on the first visit, after 20 minutes I just left. Second visit I already had a vehicle in mind, I was not greeted for t No one met me in the show room on the first visit, after 20 minutes I just left. Second visit I already had a vehicle in mind, I was not greeted for the second time in the show room. After 15 minutes I approached the service desk to have a sales rep paged to meet me. After 20 minutes I was met. I bought the truck I wanted. On the day of delivery, financing was incorrect. Had to rewrite the contract while I waited. I opened the hood and found that there was a squirrel nest encasing the battery. Don't know what kind of pre delivery inspection misses that...I called two months later to have some warranty issues addressed, there is no record of me purchasing the truck at Erinwood Ford. I had to convince the service rep that I bought it there... made the appointment... not keeping my hopes up for a good servicing experience... More

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2008 Ford Escape it was time to turn in my 2008 Ford Escape, Walked into the Used Car dealership, Seen what I wanted online before hand , knew what I wanted, Youssef w it was time to turn in my 2008 Ford Escape, Walked into the Used Car dealership, Seen what I wanted online before hand , knew what I wanted, Youssef was very helpful, went beyond to ensure I was satisfied in making my choice of a newer Suv. More

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Amazing experience Started my buying journey online and Dave was responsive and gave great information. Once in dealership he shepherded me through the sale process with Started my buying journey online and Dave was responsive and gave great information. Once in dealership he shepherded me through the sale process with great ease. Love my new truck. Thank you Dave. More

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A Great Experience at Erinwood Ford Being no stranger to the auto industry, let’s just say there’s a lot of bad actors out there, who continue to tarnish this industry, and who continue Being no stranger to the auto industry, let’s just say there’s a lot of bad actors out there, who continue to tarnish this industry, and who continue to take advantage of vulnerable parties. Let’s just get that out of the way - despite OMVIC, despite UCDA, despite the MVDA. Got too much to say, so we’ll try to keep this “brief.” Now, onto my personal experience at Erinwood Ford: This is the first dealer I’ve ever come across who is not all talk when it comes to “No Pressure” sales tactics. The staff here truly does not pressure you, and this is very refreshing. You do this, yes, your customer may not purchase that day. But guaranteed, if they’re truly in the market, they will return. Customers may forget what you say. But they will remember how you made them feel. If you pressure them, and they remember how that feels, say goodbye to the business. Second, the transparency in the advertising of the price. Nowhere else have I seen on a dealer website - Ford dealer or otherwise - a line-by-line layout of what constitutes to the price of the vehicle, in a great, simple and customized way. Freight, Air Tax or Exise, Erinwood Savings and Ford Savings - all there. You add the tax and the license fee for your tags. The font is also large, and I know this is by design. And it’s clear, and it’s upfront. I’m watching these details. Only little “hiccup” I noticed here is a price for a Mustang GT350R in stock - the listed “MSRP” on the aforementioned price layout is higher than the actual for the VIN and what the window sticker lists it. Small oversight perhaps. Markup may be in there, for the FP vehicle, if it is though, do not put it as the “MSRP.” We’ll let that one pass. Summary: other dealers, you’re doing it wrong - take a look at Erinwood Ford. Third, when you want to come down here, you need to see Lukasz. Great experience. You also need to see Nick P.; Adam - didn’t forget about you either - a bunch of great guys. The working environment and tone is set from the top. Principal, GM, SM - didnt get to chat with you, but I would have liked to. Appreciate the way you are doing things here at Erinwood. If you’ve been to other dealers and have been unsatisfied in terms of the sales experience, and are buying a Ford, try Erinwood. Chances are, you’ll be pleasantly surprised. More

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Graham Townsend Erinwood Ford Honestly Graham is incredible!!! Super friendly and helpful and definitely not pushy to make you buy anything you don’t think you need but at the same Honestly Graham is incredible!!! Super friendly and helpful and definitely not pushy to make you buy anything you don’t think you need but at the same time giving you options of what is out there for the best price. I will recommend Graham to all of my friends and family. Very proud to be part of the Ford family!! More

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