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Awesome experience from start to finish - scw
From start to finish, Kaitlin was enthusiastic, friendly, helpful and knowledgeable. I was hesitant to go from a 7 passenger van to the Q3 but after a test drive, I was sold! Kaitlin was very thorough when explaining all of the features of the Q3 and was very patient with all of my questions. She promptly followed up via email and had me back in a couple of days to seal the deal! Sue, in finance, and Vicki in delivery were also wonderful to work with! All three ladies provided a 5 star experience. I felt well informed and comfortable through each step of the process. I highly recommend this all woman dream team!
Top notch team - Railtracks
The team was amazing to deal with and made my CPO purchase an easy one. If you are in the market for an Audi I highly recommend visiting this dealership, you will not be disappointed...
Top Reviewed Specialists At This Dealership
Audi Sport Specialist
Audi Brand Specialist
An excellent experience - David R
Dean Rodney not only gave me a far better choice and a much better price than was being offered by my former Audi Dealership, but made the entire experience enjoyable.
Great experience - Davermch
Bought a used A4 and my overall experience was great!
I was working with Hal Yesovitch and found him to be very patient and knowledgeable. Definitely would recommend both Hal and Audi Barrie.
Amazing customer service! - S.Soor
We’ve been going to audi midtown for 10 years (other location before) and always had great experiences. Ildiko Futo is always helpful, knowledgeable and a pleasure to deal with. Highly recommended!
lies on top of lies - lkn4deals
I always want to see the best in people - careful because Audi Kingston will take advantage.
long list of complaints - not following through on promises, not returning money owed, not following up, hiding damage to the vehicle
Purchase of Audi Q3 2020 - Amir Ghorban Zadeh
Great people and great customer service. Jack Wang is a professional and prepared sales person who treated me patiently and with respect. I will buy my future cars here and recommending everyone to head to Audi Mississauga.
Only looking to gauge - CJax
It seems like the service dept at Audi Oakville are more than happy to offer repairs that are quite expensive, but not willing to entertain warranty items, or other repairs where they can't charge a client very high fees. I have a 2014 A6 that has clear-coat flaking off in a few spots. They said it isn't under warranty, so they would not fix it after charging me for the most expensive alignment I have ever had in my life by a wide margin. My brother has a 2012 Mercedes E350 wagon with a similar issue and Mercedes just fixed the paint understanding that flaking paint is not a good look for a luxury car regardless of the warranty. Based on this, Audi doesn't seem willing to stand by their product as a luxury brand and chooses to hide behind warranties, where Mercedes just responds to an obvious defect in their car. I cannot recommend Audi or Oakville, and Audi in general. Their customer service treats you like a wallet instead of a client. The only positive are the courtesy drivers as they are quite excellent.
Great experience - Peggy239
At the dealership we meet Albert Chow, a very patient man. Over two weeks my husband and I drove many Q7 and Q5s Albert never tried to rush us or talk us into any particular car he gave all the information that we needed about each car with patience and knowledge. We made a decision and purchased a Q7. Thank you Albert you were most helpful, I will recommend you to anyone wanting a good experience with a salesman. Thank you. Sincerely Margaret and Doug
I have extended warranty on my car and the wind shield... - Dr D
I have extended warranty on my car and the wind shield came off went to them twice and they did not fix it for me and they don’t respect costumers.
Amazing Customer Service - John and Jackie Peralta
We have purchased 3 cars from Audi Windsor. The staff is very knowledgeable about the vehicles they sell. The parts department and the service mechanics are very friendly and helpful. I would like to thank Erik and Joe for making our purchase an enjoyable experience.
Really terrible - Kelsey
I will preface this review by saying that I have and will continue to be open to resolution.
I purchased my Q3 from Pfaff in June, my sales contact was Will. At the beginning, everyone was very kind and patient, assuring me that Pfaff was a superior dealership and they have hundreds of points of inspection that a vehicle goes through. I was purchasing a car that comes with a 2-year warranty and I have nothing to worry about.
When it came to picking up my Audi, I was asked twice to delay coming down by hours (I am travelling from Barrie). When I arrived, I had to wait over 30 minutes to get paper work signed.
The first error I encountered was done by Samantha Falzon. My vehicle that I was trading in was in my mom’s name. Samantha asked me if she could co-sign as it makes the plate transfer easier. It turns out she just put the vehicle under my mom’s name. I was given an ownership and told to sign it and it was my mother’s name. I was told she was trying to fix this via email on June 13t. Nothing has happened.
Samantha sold me an additional optional stone guard and paint protector, I stressed that there were paint chips on the hood and IF I am going to have a stone guard put down AND a paint protective coat, I would like the paint filled in. I was told this wasn’t a problem and she will make a note of it. I also followed up with my sales rep Will as well regarding this. I was informed that the vehicle gets that done anyways.
Fast forward to pick up date, the chips were not filled in (I will supply pictures). I have white holes under my stone guard. Will started filling in my paint chips with a paint marker in the parking lot. This was such a tremendous disappointment and truly tarnished my buying experience.
I received ZERO delivery of my car. I was not shown anything around the car, my phone was not paired, I was handed the keys and told “congratulations”. I felt like I was being pushed out the door and Will has already moved on to the next sale.
As I get in the car, I realize that both of my keys have critically low battery and I have a warning on the dash. Of course, I told Will when I test drove the vehicle and he told me they would be replaced before pick up. When I informed Will, he told me they need a “special tool” to open up the key and they don’t have it and I should drive to Barrie Audi to get it done. I asked what happened if my keys died while driving… I did not receive an answer. My boyfriend looked at the manual while I was driving and it showed a picture of opening the key with a coin to replace the battery. We stopped at Walmart on the way home and changed the batteries with our “special quarter”.
The next day of owning the vehicle, the strut mounts start clicking. I took the Q3 to a mechanic and they should have been replaced. I let Will know and he asked me to bring the vehicle down from Barrie to Vaughn. I at this point was also contacted by Bryce, the pre owned manager via text asking me to call him.
I told Bryce my story and he informed me that he wanted to help and the situations I encountered should not have happened. He asked me to bring the vehicle down and we can meet in person, which I did. He took pictures of my stone guard and paint debacle, had a tech look at my car and told me that he would improve the situation. Bryce let me know that he would get a rental for me, detail and fuel my car for the trouble of driving down when I come for my appointment. He also let me know that Samantha should be contacting me and fixing the ownership on their end.
After phone calls with Bryce, he doesn’t seem to be making me an appointment and suggests that I take my car to Barrie Audi as it is covered under warranty to replace my strut mounts. He keeps telling me that he will get back to me about the stone guard.
I went ahead with my appointment with Barrie Audi and they replaced the parts for me and gave me a rental at no charge. They did inspect the vehicle and found another part that desperately needed replacing- a part that was supposed to be “checked” under Pfaff’s inspection. I left a voicemail for Bryce that went unanswered for around 4 weeks.
I did send him a final text message (I will include a picture) asking him to contact me on Tuesday September 10th. I have also requested the copy of the “inspection” my Q3 went through as I am having doubts anyone looked at it. Upon getting my first oil change last week it was brought to my attention that factory air cabin filter and engine air filters were left in my car. My car was at 54K KMS at purchase (I did take pictures of the filters).
I am really saddened by my experience with Pfaff as I wanted it to be so much better. I would have never thought this would have happened to me.
I am sure not everyone has a bad experience but it’s disheartening that Bryce, or anyone for that matter, didn’t even have the basic decency to even respond to me.
Samantha did email after I sent Bryce a text saying she was sorry for the delay and she was going to look into fixing the ownership. She said she was going to back to me by end of day, Thursday September 12. No word from her.
Good clients service - Naz
I am a client for over 15 years now and we had our good and bad times .
Had my q7 serviced today and i promised Lori that i will write a review.
As a service advisor she went above and beyond and service was fantastic.
As a business owner with several fleet this was a great experience and i will do more business with them in the future. Its very hard to be in a service industry but they earn my respect. If a manager reads the reviews you need to hire people like Lori as she takes pride with what she does and it makes your whole team look like a champ.
Ripped off during service - nikhilgupte
I have leased an Audi Q5 and on the last service before the lease expired, they said I had completely worn out all my brake pads. My car was at just 30K kms and the brake pads are supposed to last for nearly two times that. Furthermore, I am super careful with braking since I also use the TD Insurance app that monitors braking, acceleration and driving to give discounts on the premiums.
The unnecessary brake pad change cost me $2500. They did ask me first, but when I declined the change they said the brake pads are so bad that I may not be able to leave the service center. With that kind of fear tactics you really don't have much of a choice.
Unscrupulous Business Practice - Perturbed
Good evening Mark,
I know you are away until July 15th but I thought I would email you this evening after the interaction I had with your employee(s).
If you would kindly read the email chain below between my father and Greg, you can see how the situation unfolded. I have also copied you on various emails that have flown between myself and Greg and or Tammy.
Unfortunately the auto industry is not my trade, but I am fortunate enough to have a father with enough experience to review my deals. Mark I do feel the wool was pulled over the sheep’s eyes in this situation, and I have a very bad taste left in my mouth. If I did not have a father with the experience who could advise me on this deal, I would have been stripped naked and left in the street so to speak. That is not fair. That is not proper or moral business practice, and I do believe a man is only as good as his word.
The deal proposed benefitted both parties in this situation, but as the truth of the trade started to unfurl - your team went silent, backed up and held their ground to protect themselves. I would not have had ill feelings towards the dealership if they had taken my offer, knowing that I had caught the upsell.
I would have actually bought the car.
Please review this correspondence and discuss with your management team the correct procedures and to not take advantage of every payment buyer who walks through the door. Everybody deserves fair game, but this was one sided from the beginning.
A racism dealer - Justin
I own a Porsche Cayenne now and purchased it in Toronto downtown Porsche, but I do my service in this dealer since I am living in Ottawa, I am ok with the service before, and this year, I planned to buy another Porsche. And when I get in and want to have a test drive, and the saleswoman told me that I have to get my leasing approved so I can have a test drive. And after I wait for 5 mins, another guy came and told me that they would not sell to me since their cars were export to China and India during leasing, and it was wasting their time to give me a drive test.... I mean I don’t understand what this has to do with I am buying a Porsche. so by what he said, if there is one bad Chines or Indian guy steal your Porsche, then all customers from China or India should be consider as a theft? if so, then why Porsche still sale cars to China or India? I am not sure if I can consider this as racism, but the seller and this guy is very rude attitude, not professional. I don’t think they understand how to treat customers properly. Just wasting my time. And I think I won’t go to this dealer to have service anymore. Business done, no more Business with you. Mark.
Would never recommend - kriss
Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on hold for over 10 minutes. After 10 minutes I was informed that everyone in the service department was busy and that I would get a call back as soon as someone was free. Waited 2 hours and called back myself to only be told that unless I got there in the next 15 minutes, my car would not be looked at today. Would not recommend using this dealership!