Excellent - John Mac

We just purchased our first Audi. From my first point of contact with reception to dealing with Mike Raposo, we felt like we were treated truly as a customer. Mike was very attentive to our requests and very responsive to all our questions. As we had to wait for delivery of the vehicle, Mike was very good at reaching out and updating the timelines so we always knew the status and approximate pick up date. I highly recommend Mike and the dealership - a really great experience.

Efficient - Laura

Best car dealership in GTA. Sales people are straight forward and very accommodating. Definitely reduced the amount of time wasted in the guessing game. With their help, I was able to close the transaction and pick up the car within 5 days. Highly recommended!

Poor service. Appointments not honoured - Jon

My Audi S3 is awesome but service sucks. A simple winter/summer tire change, even with an appointment is never done while you wait. Takes 3-4 hours minimum. They do provide transportation to and from where you want to go (within a reasonable distance) but why should one have to waste a full day for a simple tire change that can be done in 30 minutes? It is ALWAYS like this although I have been told Audi is working on "Express Service" plan for simple jobs. I'll believe it when I see it. I'm also told they will be phasing out the free ride/transportation service.

I was welcomed with knowledge and experience - TonyC1

I was very impressed with the level of customer service, the location of the dealership, and the perks. They exceeded my expectations. A pleasure to deal with.

Cheap, chintz on reconditioning of a CPO or Used Vehicle - fstrdr

It's not surprising their average is only 3.7* because that is all they're worth. I'm on my third Audi and know exactly how my buying experience should be. Here's why they're only worth a 3.7 or below, even a 3. I actually contacted them before, as they sell VWs as well, and was looking for a Jetta, and their prices seems higher than the average dealership. They wouldn't budge on the prices and would give me all kinds of reason as to why it's a good price there. Anyway, after I changed my mind about what vehicle I wanted, I re-contacted them, among other dealers, and started chatting with Brandon, later on finding that he's probably the youngest salesperson I've ever bought a car from, probably 23-25. Anyway, over the phone and email he seemed ok, lied that the car only needed a trim piece to pass the CPO program, later on to find out there was a whole litany of things. Anyway, I arrived at the dealership, money order in hand, to do a test drive and buy the car. Brandon, in person, is very snooty and condescending. He thinks he knows about cars and talks down when he realizes you know more than him or do not like something about the car you're buying, or the simple fact that you caught him lying. The reason they're only a 3.7 or a 3 is because they chintz on refurbishing a car, a CPO at that, should I elected to go that route. Instead of changing all the rusty rotors, they machined them, leaving all kinds of rust on them, and only changed the pads. The car had some scratches that could've been buffed out, they didn't. The interior, thank God was ok, that's about it. If they were a reputable dealership, the car would've been reconditioned properly. Thank God I had bigger plans for it, and was ok with it as is. They did give me the option to walk away from the deal if I didn't want it, but I took it because there weren't many A3s in the trim I wanted anywhere close, so I was a bit stuck and didn't want to wait. Nevertheless, I want you to know what to expect when buying a used car, even CPO, from Kingston Audi. NOt much, just cut corners. I've bought an A3 in the States from an Audi dealer, picked it up at 9 pm at night, that's when I made it there from the airport, in almost darkness as the dealership was closed and the salesperson did everything in the car, didn't really see it outside. Next morning, spotless as described. That is the difference ... and it wasn't the first car bought in that condition sight unseen. Not so much in Canada where dishonesty prevails. Too bad the $ isn't at par as I wouldn't buy a car here because of principle.

Amazing service - Paul S. - AlexG

My husband and I receiver amazing service from Paul S. He was very knowledgeable, patient and was able to explain/answer everything we asked from him! We will def send our friends and family his way :)

Absolutely Superb - MuneshKB

When we walked through the doors of our local Audi dealership in Oakville a very friendly gentleman held the door open for my family. Was a great start and it was this same gentleman, Adrian Suciu who ended up helping us. And how fortunate we were to deal with Adrian who was excellent - we explained exactly what we wanted and expected to have to wait 3-4 months for a custom factory order. Not only did Adrian find exactly what we want at another dealership, he secured us a fantastic deal and we received the car a few days later. I cant speak highly enough of the entire team at Audi Oakville - From Sandy at the front desk, the manager Denley and Emma in finance...everyone takes a genuine interest in ensuring the clients needs have been fulfilled and you feel truly valued as a customer. So glad to be coming back to this dealership for my regular service appointments, it's always an absolute pleasure and I highly recommend for anyone in the market for an awesome looking Audi!

Expectations Exceeded!! - Clara

We have now purchased two vehicles from this dealership. It’s not just because we are Audi lovers but they treat us like an extended family member. I ordered my 2019 Audi so there was a bit of a wait but I was kept informed on its status. There were so many points of contact that I truly believe I will be a life long client. Friendly, courteous and just plain awesome.

SERVICE department was friendly and efficient. - Leah Kirby

Bought A7 vehicle at Hamilton Audi. Went back for 2 recalls and got treated royally. We were immediately given courtesy cars both times for our appointments to Juravinski Cancer centre.! Thank you Service Department.

Amazing Customer Service - John and Jackie Peralta

We have purchased 3 cars from Audi Windsor. The staff is very knowledgeable about the vehicles they sell. The parts department and the service mechanics are very friendly and helpful. I would like to thank Erik and Joe for making our purchase an enjoyable experience.

Money grab. Terrible Customer Service. - JWSF

They care more about taking your money then addressing your concerns / issues. Brought in car for suspension sound and issues. They did an alignment citing uneven tire wear.... Four months later...control arms and anti roll bar links have to be replaced under warranty...Service manager calls and tries to give me a lecture about taking responsibility for my decision to accept their recommendations vs trying to address their failure to identify / address the issues I actually brought my car in for. Do yourself a favour and take your money to Benz or BMW.

Lots of money spent no sympathy or lack of care - Carrie

Went there in December to fix my car and took them over a month and almost a half of bringing the car in and out again and again for the problem to be fixed. We were charged almost 10k, only once at the end after my husband put his foot down did they not charge us for labour. It shouldn’t have to go that far for them to offer to fix labour free after their mechanics could not figure out the problem. When I called the one lady was rude when we didn’t know who the advisor was, and once we knew who our advisor was often did not return our calls, we would have to call again and again to get through to the advisor or show up to get answers, had to go as far to speak with Raoul who also often ignored our calls and rarely called us back. Never talked to Brian not once after all these problems, this is not acceptable and they should be put to shame as they should be a luxury dealership we expected great service. Not what we got at all!! Raoul was nice when we did speak with him the younger lady at the service desk other than that terrible service.

Outstanding customer Service - AudiA4

Will never purchase a vehicle anywhere else. Pfaff Audi went above and beyond anything we expected. 100% thrilled with our purchase and those we met.

Worst experience ever - CC

Purchased two Audi's in 2017. Spoke with Tammy regarding the Audi after care which is a big scam. Our car had some scratches that still need to be fixed. Escallated further to the GM mark who really needs a lesson on customer service. Considering legal action and filing with the BBB.. Would never recommend these ceooks again.

Slimy owner - avoid this dealer - Stuart duncan

Took my red cayenne in for a recall service and left the dealer for a few hours. Came back to a huge bill for work I didn’t ask for. Further Incensed over the add of a gas line cleaner they added that pumped the whole thing up plus they charged me for labor for work I never ordered. I protested but they said they would not release my car until I paid the for service I never authorized. xxx! Now my front speakers in the entertainment system are fried. The just up and quit - xxx! It’s still under warranty and should not have failed but I’m never going to use mark motors of Ottawa again. Also remembered taking a friend to the dealer to buy a cayenne and when he got there Michael mark changed the price quoted to my friend over the phone. Terrible ripoff this place. Ottawa needs another Porsche dealer. I’d never buy another car from any of their dealerships. Slimy. Ripoff.

Would never recommend - kriss

Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on hold for over 10 minutes. After 10 minutes I was informed that everyone in the service department was busy and that I would get a call back as soon as someone was free. Waited 2 hours and called back myself to only be told that unless I got there in the next 15 minutes, my car would not be looked at today. Would not recommend using this dealership!