Very professional quick and easy - Gypsy
Ben was a great person to deal with at Audi I was very happy to get such a good sales person which u normally dont get !!! He wasn't pushy at all no pressure just did everything that I wanted and needed !!! Thwnk you very much Ben and see u in the future for my next purchase !!!
Great service - Dora
Seamless purchase. No issues or concerns. Very helpful. Answered all my inquiries in a timely manner. Picking up my car was simple. Everything was ready and in place. Very efficient. Highly recommended!
Top Reviewed Specialists At This Dealership
Audi Sport Specialist
Audi Brand Specialist
Honesty and Respect - peter p
An absolute please meeting Kevin and Frederick for the first time. Even though we were unable to come to an agreement this go around, Kevin and Frederick were as upfront and honest in their dealings during the negotiations as I've seen in my past 30 years of purchasing vehicles. A refreshing change to the high pressure tactics some use to close a deal. Will definitely be visiting again.
Ildiko Futo - Nancy
I purchased my second car with Ildiko Futo and she is a pleasure to deal with.
I highly recommend her. And I love my Audi Q5
Great Sales Person - Happy Customer
Ciprian Leucuta was great, he made the process enjoyable and seamless. I would recommend Ciprian to anyone wanting to buy or lease a new Audi.
Cheap, chintz on reconditioning of a CPO or Used Vehicle - fstrdr
It's not surprising their average is only 3.7* because that is all they're worth. I'm on my third Audi and know exactly how my buying experience should be. Here's why they're only worth a 3.7 or below, even a 3. I actually contacted them before, as they sell VWs as well, and was looking for a Jetta, and their prices seems higher than the average dealership. They wouldn't budge on the prices and would give me all kinds of reason as to why it's a good price there. Anyway, after I changed my mind about what vehicle I wanted, I re-contacted them, among other dealers, and started chatting with Brandon, later on finding that he's probably the youngest salesperson I've ever bought a car from, probably 23-25. Anyway, over the phone and email he seemed ok, lied that the car only needed a trim piece to pass the CPO program, later on to find out there was a whole litany of things. Anyway, I arrived at the dealership, money order in hand, to do a test drive and buy the car. Brandon, in person, is very snooty and condescending. He thinks he knows about cars and talks down when he realizes you know more than him or do not like something about the car you're buying, or the simple fact that you caught him lying. The reason they're only a 3.7 or a 3 is because they chintz on refurbishing a car, a CPO at that, should I elected to go that route. Instead of changing all the rusty rotors, they machined them, leaving all kinds of rust on them, and only changed the pads. The car had some scratches that could've been buffed out, they didn't. The interior, thank God was ok, that's about it. If they were a reputable dealership, the car would've been reconditioned properly. Thank God I had bigger plans for it, and was ok with it as is. They did give me the option to walk away from the deal if I didn't want it, but I took it because there weren't many A3s in the trim I wanted anywhere close, so I was a bit stuck and didn't want to wait. Nevertheless, I want you to know what to expect when buying a used car, even CPO, from Kingston Audi. NOt much, just cut corners. I've bought an A3 in the States from an Audi dealer, picked it up at 9 pm at night, that's when I made it there from the airport, in almost darkness as the dealership was closed and the salesperson did everything in the car, didn't really see it outside. Next morning, spotless as described. That is the difference ... and it wasn't the first car bought in that condition sight unseen. Not so much in Canada where dishonesty prevails. Too bad the $ isn't at par as I wouldn't buy a car here because of principle.
Take your business elsewhere - Maxxie
Never has leasing a vehicle been such a headache. It has been a year since I leased my vehicle and they still have not resolved a mistake that they made. Trying to get the staff to respond to emails or to actually resolve the issue is like pulling teeth. They rarely respond and you need to constantly follow up. This has resulted in a dent in credit rating and a massive waste of time in the past year just to get a vehicle. Lots of disorganization and unprofessionalism within the team, the reps blame and complain about each other’s incompetence to you.
Expectations Exceeded!! - Clara
We have now purchased two vehicles from this dealership. It’s not just because we are Audi lovers but they treat us like an extended family member.
I ordered my 2019 Audi so there was a bit of a wait but I was kept informed on its status. There were so many points of contact that I truly believe I will be a life long client.
Friendly, courteous and just plain awesome.
Purchase of pre-owned vehicle - OB
The process of purchasing a pre-owned vehicle from Audi Oakville was decent; however, one thing to note: the price on the website for the vehicle I went in to purchase was $150 cheaper than what appeared on the invoice. When I asked why this is, the pre-owned sales manager stated that they increased the price of the car by $150 that night. I said I negotiated the price based on what I saw prior to coming to the dealership, AND the price on the website wasn't changed that same day. He said, oh it takes a day or so for the price to change. xxxxxxxx--the price was changed with the intent to cover some of the losses from the negotiation.
I called to say that the price on the website isn't the price on the invoice and they should honour the price on the website. The manager got angry and stated: "so what? you want me to give you $150? You know what, I'm going to refund you your deposit and we don't have a deal".
TL;DR - The price of the car was increased in their system without my knowledge as the website still had the price I negotiated on. I believe the pre-owned sales manager did this without my knowledge to re-coup some money from the negotiations, and threatened to refund my deposit and not sell me the car over $150.
SERVICE department was friendly and efficient. - Leah Kirby
Bought A7 vehicle at Hamilton Audi. Went back for 2 recalls and got treated royally. We were immediately given courtesy cars both times for our appointments to Juravinski Cancer centre.!
Thank you Service Department.
Outstanding customer Service - AudiA4
Will never purchase a vehicle anywhere else. Pfaff Audi went above and beyond anything we expected. 100% thrilled with our purchase and those we met.
Outstanding sales service! Best customer service ever! - S Nogueira
When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil Steadman, Taylor Symons) and regional management pushed the plant in Germany hard to have my vehicle delivered weeks ahead of the promised delivery date so I could still qualify for the rebate. I am forever grateful to them for saving me thousands of dollars. In addition, Joseph Bronzovic provided stellar customer service on so many levels - he was enthusiastic, passionate, attentive and treated us like VIP's, He anticipated all of our needs and even very kindly threw in some extras at no charge. He truly cares about people. We got the red carpet treatment when picking up the vehicle - such an amazing, unforgettable experience! I was also impressed by Adam Colacitti and Taylor Symons, They were warm, friendly and very knowledgeable. and made the financial aspect of the purchase feel painless. I would highly recommend this dealership to anyone looking to purchase an Audi
Great experience! - Richard
I was shopping for a used A4 and having never been in this dealership did not know what to expect. As soon as I walked in I was impressed by the professionalism of their staff. I did not feel pressured by the sales staff who freely answered questions. Never once resorting to pressure tactic of forcing a sale on the spot. It helped their A4 was already on my short list but how they conducted themselves would determine where I made the purchase.
They won me over and I didn’t feel the need to go elsewhere. Allan Lamothe (sales) and Lee Naraine (finance) were a pleasure to work with and I will happily do business with them in future.
Worst experience ever - CC
Purchased two Audi's in 2017. Spoke with Tammy regarding the Audi after care which is a big scam. Our car had some scratches that still need to be fixed. Escallated further to the GM mark who really needs a lesson on customer service. Considering legal action and filing with the BBB..
Would never recommend these ceooks again.
Slimy owner - avoid this dealer - Stuart duncan
Took my red cayenne in for a recall service and left the dealer for a few hours. Came back to a huge bill for work I didn’t ask for. Further Incensed over the add of a gas line cleaner they added that pumped the whole thing up plus they charged me for labor for work I never ordered. I protested but they said they would not release my car until I paid the for service I never authorized. xxx! Now my front speakers in the entertainment system are fried. The just up and quit - xxx! It’s still under warranty and should not have failed but I’m never going to use mark motors of Ottawa again. Also remembered taking a friend to the dealer to buy a cayenne and when he got there Michael mark changed the price quoted to my friend over the phone. Terrible ripoff this place. Ottawa needs another Porsche dealer. I’d never buy another car from any of their dealerships. Slimy. Ripoff.
The worst service in this City. - Elena123
The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.
Would never recommend - kriss
Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on hold for over 10 minutes. After 10 minutes I was informed that everyone in the service department was busy and that I would get a call back as soon as someone was free. Waited 2 hours and called back myself to only be told that unless I got there in the next 15 minutes, my car would not be looked at today. Would not recommend using this dealership!