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Dealing with Audi London was a great experience, they... - Damien
Dealing with Audi London was a great experience, they helped me get exactly what I was looking for and really went above and beyond to make sure I was happy and well looked after. Andrew is a great salesmen, professional with excellent product knowledge but is very easy to deal with. Kelly was great in finance, very friendly and organized and together they had the deal all done and wrapped up in no time and made the entire experience pain free and easy. Thank you guys!
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
There are so many positive things to say about Victor and... - Cherie
There are so many positive things to say about Victor and Audi Kitchener Waterloo team. Professional, friendly and knowledgeable are the first words that come to mind but also patience, thoughtfulness and excellence in customer service. Pick up day was fun and having Kaitlyn there to answer all my questions was great. Loving my new Audi and would highly recommend Victor!
It has been a great pleasure dealing with Lou for 9... - E.B.
It has been a great pleasure dealing with Lou for 9 years!! He is trustworthy, fair, kind, humble and professional with great and consistent communication skills.
Thank you Patrick and Jacquie for the quick and easy... - Jonathan C
Thank you Patrick and Jacquie for the quick and easy transaction. Both provided great service and responded quickly. Will definitely work with them again for any future Audi needs.
Marc Deschenes was great to deal with, he made the whole... - humphrey.ce
Marc Deschenes was great to deal with, he made the whole buying process a pleasure . We have historically thought of the car buying process as an unpleasant experience to be endured from time to time . The whole experience with Marc and the rest of the staff at Audi Niagara was different , we actually enjoyed the process of buying our new Audi A5 Cabriolet . Marc and the rest of the staff were professional ,helpful , straight forward to deal with . We could not be happier with whole experience .
Midtown Audi is amazing 😊 Everyone was friendly and... - Holly
Midtown Audi is amazing 😊 Everyone was friendly and helpful. I’m so grateful. Eric was took good care of my vehicle and answered all my questions. He went the Second Mile.
On April 20th 2017, I purchased a certified pre owned... - Ethan Perkins
On April 20th 2017, I purchased a certified pre owned Audi A4 from Pfaff Audi. My experience at the dealership was very great and positive. Before I purchased my vehicle I asked the salesmen(Anthony Abrahamian). about the common issues that faced the 2.0T engine found in the Audi A4 line of that year, such as piston ring and timing chain failures. He assured me many times that this engine in this model year car did not have any of the stated issues, and that he assured me peace of mind in my purchase.
About a year later I started to experience oil consumption issues, every hundred kilometres or so I had to add oil into my engine. I took my car to Audi Mississauga and they preformed oil consumption test part one and two. It was concluded that my engine in fact need a complete piston ring replacement, in contrary to what was stated by my sales person. The repair was completed and the oil consumption ceased.
Right after my repair my vehicle, I noticed my motor to be louder then it was before I brought it in for this repair. It made a loud ticking and even slight knocking sound when cold. I took the car to a reputable engine rebuilding and machine shop, the mechanists also heard the noise.
I took my vehicle back to Audi Mississauga regarding this. A service advisor came out with a technician and they checked it. They stated that all Audi 2.0ts make noises like this and also noise at this volume. They assured me this was completely normal and that no damage or issues were apparent. A few thousand kilometres later, The noise started to get louder and listening to the dealership, I believed this was normal.
Fast forward to today, my engine in my Audi A4 has a loud knocking noise and is completely un-driveable. I am very disappointed that I chose to buy a vehicle from Audi themselves, with the guarantee of peace of mind and a resolution of mechanical issues. My engine contained all the issues that I was afraid of.
I ask humbly for any assistance or course of action I should take moving forward? My engine shop advised me the engine needs to be taken apart and rebuilt, estimated cost is in the thousands. I don’t want to speak badly of Audi and their products, however this situation leaves less to be desired. I have every invoice, oil change and service record since I purchased the vehicle, which I can provide
In conclusion , DONT BUY AN AUDI AND DONT GET IT SERVICED AT AUDI MISSISSAUGA
A shockingly bad experience at Audi Oakville, who says... - SJW
A shockingly bad experience at Audi Oakville, who says they want to be know for excellence, but instead are a stereotype for every bad story about car sales people. After weeks of trying to get us to by another Audi following a trade in and saying they were "giving us great deals", we found the exact same car- we checked the VIN numbers- could be bought on the Audi Oakville website for less than they were offering it to us. When we asked the sales manager- Stephanie- how this was possible- she told us she had no idea who put the car on the Audi Oakville website for that price. How is it possible, the Audi Oakville sale manager has no idea what price they are posting cars on their own website? Incompentance, misrepresentation or worse. To make matters much worse, we had paid extra for their lease protection insurance and had been told when we bought it at the end of the lease, all we needed to do was drop the keys off no questions asked, no additional fees. Once Stephanie found out we would not take the Audi based on their numerous examples of misrepresentation of the price, she tried to have us pay close to $600 to return the car. It was clearly vindictive. We will be fighting this payment. If you really want to buy an Audi, find another dealer who doesn't give car sales people a bad name.
Recently got a Q7 from Audi Hamilton. My experience was... - Liz
Recently got a Q7 from Audi Hamilton. My experience was amazing. Denley Phillip helping me the transaction. His customer service is second to none.He was responsive to my many many questions/requests. I am loving my Q7.
Excellent service, great new vehicle! No complaints.... - Milak
Excellent service, great new vehicle! No complaints. Reggie’s professionalism and expertise made it a great experience. I highly recommend visiting Audi Queensway.
My family wanted to go and see the Audi Car. We went to... - CRAPONI
My family wanted to go and see the Audi Car. We went to Pfaff and met with Hagen and Jessa. let me tell you, two of the most knowledgeable and caring people in the industry, and I have bought a lot of cars. They have made customers for life. Thank you Hagen and Jessa for making the buying experience a pleasant and honest on.
Please do yourself a favour and do not sign up with Audi... - zeeshan
Please do yourself a favour and do not sign up with Audi Downtown for any businesses/service. They will offer you a lower price for cars that has manufacturing defects which is not easy to diagnose for a normal customer. They will not own up to their words and absolutely have no interest in resolving your issues. If your absolute fantasy is to queued up in their voiced mail / email inbox than be their guest.
I want to thank Steve Kisil Audi Brand Specialist. He was... - GEdney
I want to thank Steve Kisil Audi Brand Specialist. He was excellent and took the time to show my wife her new car in a respectful and informative manner. He was honest and easy to deal with and followed up any time we had an questions. Tammy from the business office was very efficient and helpful as well. I hope their service department is as good as Steve and Tammy were.
Gary and Maggie Edney
Just a money grab service department! Cayenne is still... - Martin_lan
Just a money grab service department! Cayenne is still under warranty, emergency parking lights stays on I’m being told to do the diagnostic it’s 150$ and there is a chance it’s not under warranty! I’m giving them an opportunity to inspect my vehicle for other potentially warranty work and they want to charge over $200 for an inspection. They want to be paid by the client and Porsche warrantee! That is why I purchased in Toronto. World of a difference in the level of service.
The unwritten motto of this service department seems to... - GolfGTI
The unwritten motto of this service department seems to be "the customer is always wrong". Every routine service visit for my GTI over the past 3 years has left me angry and frustrated. I have encountered rudeness and condescension from both the service manager and advisors. One service advisor told me that my car needed a wheel alignment because I as a woman driver did not know how to steer around potholes -- that's pretty rich, considering this advisor was also female. I have also heard the staff discussing a "difficult" customer behind his back after he had left the building, which is not only rude but extremely unprofessional. The dealership has lost me and my husband as customers and nobody there even cares! Zero stars for customer service, and I'm none too sure about the technical quality of the actual work done on the car.
Amazing Customer Service - John and Jackie Peralta
We have purchased 3 cars from Audi Windsor. The staff is very knowledgeable about the vehicles they sell. The parts department and the service mechanics are very friendly and helpful. I would like to thank Erik and Joe for making our purchase an enjoyable experience.
my audi q5 serviced twice at this location and i have pre... - yen
my audi q5 serviced twice at this location and i have pre paid maintenance plan. they supposed to replace Cabin filters as per maintenance but didn't replace.