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Excellence personified - Manuman
The way buying anew vehicle should be.Nothing else needs saying.Looking forward to the after sales service experience being exactly the same.Thankyou all.
Top notch team - Railtracks
The team was amazing to deal with and made my CPO purchase an easy one. If you are in the market for an Audi I highly recommend visiting this dealership, you will not be disappointed...
Top Reviewed Specialists At This Dealership
Audi Sport Specialist
Audi Brand Specialist
Fantastic service - Sivaan
Gloria Ieong Is a super start exceptional service !!! She is not only friendly but she went above an beyond to help us find the vehicle .her knowledge and experience
Great Experience with Farsad - Jean P
It is my 3rd AUDI since 2009 (2009 A4, 2012 A6). It was a great experience to buy my new A6 from Farsad Rahbari. Would definitely recommend him to my friend.
Great Experience. Thanks! - marcs12345
Hal sold me a beautiful car. Extremely kind, considerate and honest. I had a great experience and would recommend him to anyone. Thanks again Hal!
2019 audi Q3 Purchase Experience - Pravin
Great car and great service. Govind Basi was very pleasant to work with and very accommodating.
Tutorial upon pick up was fantastic. Would definitely recommend.
lies on top of lies - lkn4deals
I always want to see the best in people - careful because Audi Kingston will take advantage.
long list of complaints - not following through on promises, not returning money owed, not following up, hiding damage to the vehicle
Awful people working here - Diana R
I have owned two Audis (bought at another dealership) and was considering purchasing my third. I had been emailing with one of the sales guys who told me to drop buy to test drive a specific vehicle I had found in their pre-owned inventory. When I walked into the dealership I got dirty looks from several of the employees (maybe I dont “look” like an Audi buyer?? Who knows??) It took awhile for someone to come and help me with the car I was interested and when I went to sit in it while the sales guy was getting something about sales person came in and spoke to me in a very snarky manner asking me why I was sitting in the Audi vehicle by myself and that I should “go wait in the lounge’. I have never been spoken to so rudely especially at a car dealership! Did he think I was there to steal an Audi? I almost walked out and would have left without the test drive but luckily the only professional person (Brad) that seemed to be working at this joke of a dealership came out and gave me a test drive. The car was awesome but in the end I decided to go with a Mercedes, mostly due to the superior customer service. Oh ya and I never got a follow up email from the original sales guy I was dealing with (David) to see what I thought of the car and if I had any further questions. Whan an awful and unprofessional bunch of people ruining an otherwise awesome brand of vehicles.
Great experience - Peggy239
At the dealership we meet Albert Chow, a very patient man. Over two weeks my husband and I drove many Q7 and Q5s Albert never tried to rush us or talk us into any particular car he gave all the information that we needed about each car with patience and knowledge. We made a decision and purchased a Q7. Thank you Albert you were most helpful, I will recommend you to anyone wanting a good experience with a salesman. Thank you. Sincerely Margaret and Doug
Amazing Customer Service - John and Jackie Peralta
We have purchased 3 cars from Audi Windsor. The staff is very knowledgeable about the vehicles they sell. The parts department and the service mechanics are very friendly and helpful. I would like to thank Erik and Joe for making our purchase an enjoyable experience.
Called or golf - Omar1968
I called vw upper James for a golf
I talk to salesman name zak told me let me check the inventory and I know it was one golf I was asking for
Never called me back I don’t understand how long it take to see the inventory all day u have the lost front of you
It’s look they hate the job
Service Dept - Disappointed
I called this dealership to make an appoinment to repair my leased Q5 Audi and they told me that i would have to pay for the rental car that they would provide to me. This was quite a surprise to me as I had leased this SUV from Pfaff Dealership. They said this was a new policy set for all Audi dealerships as of Feb. 2019.
I called Midtown Audi and they gave me best servic even plus a rental 2019 Q5 Audi at no cost for 3 weeks that took my car to be repaired.
Ripped off during service - nikhilgupte
I have leased an Audi Q5 and on the last service before the lease expired, they said I had completely worn out all my brake pads. My car was at just 30K kms and the brake pads are supposed to last for nearly two times that. Furthermore, I am super careful with braking since I also use the TD Insurance app that monitors braking, acceleration and driving to give discounts on the premiums.
The unnecessary brake pad change cost me $2500. They did ask me first, but when I declined the change they said the brake pads are so bad that I may not be able to leave the service center. With that kind of fear tactics you really don't have much of a choice.
Unscrupulous Business Practice - Perturbed
Good evening Mark,
I know you are away until July 15th but I thought I would email you this evening after the interaction I had with your employee(s).
If you would kindly read the email chain below between my father and Greg, you can see how the situation unfolded. I have also copied you on various emails that have flown between myself and Greg and or Tammy.
Unfortunately the auto industry is not my trade, but I am fortunate enough to have a father with enough experience to review my deals. Mark I do feel the wool was pulled over the sheep’s eyes in this situation, and I have a very bad taste left in my mouth. If I did not have a father with the experience who could advise me on this deal, I would have been stripped naked and left in the street so to speak. That is not fair. That is not proper or moral business practice, and I do believe a man is only as good as his word.
The deal proposed benefitted both parties in this situation, but as the truth of the trade started to unfurl - your team went silent, backed up and held their ground to protect themselves. I would not have had ill feelings towards the dealership if they had taken my offer, knowing that I had caught the upsell.
I would have actually bought the car.
Please review this correspondence and discuss with your management team the correct procedures and to not take advantage of every payment buyer who walks through the door. Everybody deserves fair game, but this was one sided from the beginning.
Lots of money spent no sympathy or lack of care - Carrie
Went there in December to fix my car and took them over a month and almost a half of bringing the car in and out again and again for the problem to be fixed. We were charged almost 10k, only once at the end after my husband put his foot down did they not charge us for labour. It shouldn’t have to go that far for them to offer to fix labour free after their mechanics could not figure out the problem. When I called the one lady was rude when we didn’t know who the advisor was, and once we knew who our advisor was often did not return our calls, we would have to call again and again to get through to the advisor or show up to get answers, had to go as far to speak with Raoul who also often ignored our calls and rarely called us back. Never talked to Brian not once after all these problems, this is not acceptable and they should be put to shame as they should be a luxury dealership we expected great service. Not what we got at all!! Raoul was nice when we did speak with him the younger lady at the service desk other than that terrible service.
A racism dealer - Justin
I own a Porsche Cayenne now and purchased it in Toronto downtown Porsche, but I do my service in this dealer since I am living in Ottawa, I am ok with the service before, and this year, I planned to buy another Porsche. And when I get in and want to have a test drive, and the saleswoman told me that I have to get my leasing approved so I can have a test drive. And after I wait for 5 mins, another guy came and told me that they would not sell to me since their cars were export to China and India during leasing, and it was wasting their time to give me a drive test.... I mean I don’t understand what this has to do with I am buying a Porsche. so by what he said, if there is one bad Chines or Indian guy steal your Porsche, then all customers from China or India should be consider as a theft? if so, then why Porsche still sale cars to China or India? I am not sure if I can consider this as racism, but the seller and this guy is very rude attitude, not professional. I don’t think they understand how to treat customers properly. Just wasting my time. And I think I won’t go to this dealer to have service anymore. Business done, no more Business with you. Mark.
Would never recommend - kriss
Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on hold for over 10 minutes. After 10 minutes I was informed that everyone in the service department was busy and that I would get a call back as soon as someone was free. Waited 2 hours and called back myself to only be told that unless I got there in the next 15 minutes, my car would not be looked at today. Would not recommend using this dealership!