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Bora is a nice and professional dealer .It‘s nice to have... - Siwen Chen
Bora is a nice and professional dealer .It‘s nice to have this dealer in London！
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
New Car Sales Manager
This was my first Audi purchase and Victor made it easy... - CJ S
This was my first Audi purchase and Victor made it easy for me! Treated very well, was straight forward and honest. Recommend working with him, Kaitlin and the team there.
After reaching out to Audi uptown, à sales rep quickly... - OttawaRay
After reaching out to Audi uptown, à sales rep quickly responded and was very helpful, despite rhe fact that I was not shopping locally. Audi Uptown desrves its excellen reputation for service excellence
I reached out to Audi Barrie and spoke with Zach about a... - Andrew
I reached out to Audi Barrie and spoke with Zach about a new Q7 they had as a demo. He was absolutely outstanding and made the process amazingly easy. We felt good about our trade and the help he provided on our new vehicle. He even delivered it up to our cottage for us - thanks!
Highly recommend Zach and Audi Barrie.
Great service. Jakub from service department is always... - Adelina
Great service. Jakub from service department is always courteous and reliable. Good coffee, cleanest washrooms
Our experience with Martha Davidson was negative and it... - T.A.
Our experience with Martha Davidson was negative and it felt like she was trying to intimidate us. We felt unwelcome and left with multiple unanswered questions as she rushed us out the dealership. It was dismissive and hands down the worst experience I have had with Audi Canada even though I have been a repeat customer since 2016.
Purchase experience was positive. After sales experience... - djt67
Purchase experience was positive. After sales experience just awful. Some OEM equipment missing and they refuse to fix their errors. Very unprofessional, crooked folks working here. Stay away from them!
Pleasure to buy new car from,professional service from... - Urescarobert
Pleasure to buy new car from,professional service from Tammy Mansfield,she did more than I expect,all my question answered like a pro,all the work and info got from her A+,thank You very much for help ,highly recommended VW Hamilton
Horrible dealer experience! Here is what happened:I met... - jodiweber
Horrible dealer experience!
Here is what happened:
I met with a rep, examined the vehicle, left to consult to my mechanic, called about one hour later to say I wanted the car and asked ask what I needed to secure the deal. Was only told to give my drivers license number and that the finance person would get back to me for next steps.
I asked for absolute confirmation the car was mine so that I could tell another seller I was no longer interested. I was told "yes, 100%, it is yours." Three hours later, I was told the car was sold to someone else.
The dealership is telling me that I should have sent them other items. e.g. a deposit and offer of sale. I would have done that if I was asked for it. I has specifically asked what I needed to do to secure the deal and was told it was secure. Their rep and manager failed. The Manager, Scott Rousseau, had been posed 2 questions for me by the representative earlier so he absolutely knew I was looking closely at this car. Extremely poor business acumen and customer consideration. Massive fail!
They dealership general manager wrote to tell me how this was my error and that I had questions after the deal. Those questions were through text messages the previous day.
Having run a business for thirty years, I know what service and building customer relationships is about. This was the worst customer relationship experience I have ever had.
My family wanted to go and see the Audi Car. We went to... - CRAPONI
My family wanted to go and see the Audi Car. We went to Pfaff and met with Hagen and Jessa. let me tell you, two of the most knowledgeable and caring people in the industry, and I have bought a lot of cars. They have made customers for life. Thank you Hagen and Jessa for making the buying experience a pleasant and honest on.
Probably the worst service experience I've ever had. My... - Alissa
Probably the worst service experience I've ever had. My car has been in twice for the same issue within a 2 week period (engine light). It takes days (5) for someone to even look at the vehicle or provide an update. I found myself constantly chasing them for any kind of update so I can plan accordingly. The first time, I was told it was fixed and the engine light was back on hours later.
I traded my old Q5 for a new Q3 a couple of weeks ago. My... - Alf D
I traded my old Q5 for a new Q3 a couple of weeks ago. My sales rep -Nikola Veljkovic - was extremely helpful. He quickly understood my needs and provided valuable advice without trying to push me into a snap decision. He was very responsive to my input and did everything possible to facilitate the purchase. He delivered on all his commitments and I'm very pleased with the purchase. I would certainly work with him again if I were looking at another Audi purchase.
** Audi Body Shop ** I had a great experience with... - Sam Nelson
** Audi Body Shop ** I had a great experience with customer service rep Howie. From the minute I called he gave me so much of his TIME! He was SO helpful in helping me make decisions on what to fix. He called me back exactly when he said he would, and he gave me a really good price! He didn’t oversell me, and I truly felt I did the right thing for my Audi Q8! I am back on the road driving and I am so happy!!! Thank you Howie!!! And Jason helped too with my tires, he also gave me good advice on what to pick and a very fair price!! I definitely trust them. You can count on them for sure! Thank you guys!
Samantha Nelson 🤗
A good sales department with excellent cars, but a... - MH_kingston
A good sales department with excellent cars, but a horrible service department.
At my spring service, the dealer was changing over the winter rims and tires to the summer rims. At that visit, the new service technician stripped the wheel nuts (by using the universal tool rather than the specific tool for my locking lugs). They claimed it was the fault of the tire store < Kaltire> that had installed the winter rims. The technician was so inexperienced that he didn't know how to turn on the rear wiper, but the service manager assured me that it was not his fault. I received no satisfaction from the service manager at the time, so I have decided to take my business to a dealer with better customer service.
I called Brampton Audi with a digital dashboard... - PaulM
I called Brampton Audi with a digital dashboard engineering code issue. Basically lost 80% of the control functions on my 2020 Q8 glass panel. They got me in within the hour and back out with error code fixed in 40 mins thanks so much Tiffany Howe Service Consultant ! Brampton Audi is now my Dealer of Record for Serice.
Amazing Customer Service - John and Jackie Peralta
We have purchased 3 cars from Audi Windsor. The staff is very knowledgeable about the vehicles they sell. The parts department and the service mechanics are very friendly and helpful. I would like to thank Erik and Joe for making our purchase an enjoyable experience.
Not their fault and nothing they can do! I took the car... - Heather
Not their fault and nothing they can do! I took the car in in February only to be told nothing was wring with it, The problem continued and the check engine light came on this month. I have warranty through a third party. Phaff called the warranty company and indicated to me that the work that needed to be done was covered. They did not initiate a claim on the day of service as they had done when I took the car in a year ago for another issue. The warrant company advised the part is in fact not covered and now I am stuck paying over $1000 in service, diagnostics, parts and rentals. Phaff advised me that they were just going by what the warranty company said and had no way to know if I even had warranty. Poor customer service. They got their money and that's all that matters.
I want to thank Steve Kisil Audi Brand Specialist. He was... - GEdney
I want to thank Steve Kisil Audi Brand Specialist. He was excellent and took the time to show my wife her new car in a respectful and informative manner. He was honest and easy to deal with and followed up any time we had an questions. Tammy from the business office was very efficient and helpful as well. I hope their service department is as good as Steve and Tammy were.
Gary and Maggie Edney