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Lexus of London

London, ON

4.9
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,610 reviews

October 20, 2018

Excellent service I just wanted to express my appreciation to Jack and Helen. They are so helpful,friendly,and knowledgeable.They can provide what I need and solve what More

by Xzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rui (Helen) Pan
October 18, 2018

Outstanding level of service On our recent visit to have a dash cam installed in our RX350 we once again received a level of service above our exception. We had the use of a "loan More

by james
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Henry Gao
October 12, 2018

The Best Service Department Since I became a Lexus driver about 8 years ago, I have used the Lexus of London service department. The Service staff are top notich - knowledgeable, More

by G. Pulford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum, Tom Hiscott
October 11, 2018

Even better the 4th Time! Lexus of London is the high standard of service by which we judge all others. They are simply the best! Sue, Kevin and the entire Lexus team are all More

by Susie & Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gittens - Delivery Specialist
October 10, 2018

Legendary Experience Best experience iv ever had buying a car. I will be coming back and bringing everyone I Know! Great service from start to finish wouldn't change a thi More

by Pugongying
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen, Rui (Helen) Pan
October 02, 2018

lexus is 300 Cant say enough about our experience at lexus of london, our salesman rick was professional efficient and very polite, i would recommend this dealersh More

by cullw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
September 30, 2018

Our Lexus Experience We live 7 hours away from the dealership. Rick worked very hard in meeting our request for availability, information and pricing. We have always enjoy More

by Jennysnewlexus
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2018

Kind and Helpful Henry is very kind and patient. He answered and solved all my questions. I had a excellent experience in changing the tires in Lexus of London. More

by Ohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
September 30, 2018

Great experience from team at Lexus of London Just bought a beautiful IS250 and the whole team was great to work with, starting with Sue Vincent in Sales, Kylie in Finance and Romeo in the service More

by srodriguez10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
September 29, 2018

easy and fast Pretty clear illusion of each car. Fair deals and easy processes. Jack and his assistant are able to speak Mandarin. In total, happy to cooperate More

by trickynerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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