Lexus of London

Outstanding service by service dept. and Tom Hiscott There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London. - Importantly I hav There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London. - Importantly I have a 2009 Lexus 450 hybrid which I purchased from them before I moved out west. When I returned in 2011 I have received extra-ordinary service from them. Their service staff are 10 out of 10. Romeo Nissan who heads up this area is quite frankly STELLAR. - Tom Hiscott who sold this 2020 RX350 is superb and helped us in our decision. He is excellent in every way. He accommodated us even we had some difficult scheduling to work out. Tom is extremely personable and simply outstanding. - We were also assisted by Jordon who oriented us to the technology and superb features of the vehicle even though we were short on time. And she is both very competent with very strong, personable and caring way of assisting us. She too is very very good at what she does. Lexus of London should be very proud on how well their customer’s are treated. I have called the General Manager and extolled praise on his staff. More

Amazing Customer Service I had my Vehicle detailed at Lexus of London. My car was in perfect condition when I picked it up; by far the best detail I have ever had. World class I had my Vehicle detailed at Lexus of London. My car was in perfect condition when I picked it up; by far the best detail I have ever had. World class Customer Service from Romeo and the Service Department. More

Professional and easygoing. One of the greatest seller I have met. I have a total Lexus class from this gay and at last I get an awesome choice. He give me confidence to Lexus. A One of the greatest seller I have met. I have a total Lexus class from this gay and at last I get an awesome choice. He give me confidence to Lexus. Although I may get a better car from other place, but I think this kind of service is much rare to encounter and it makes me chose Lexus. Thanks so much. More

Thank you for the help Sue came recommended by friends of ours who had dealt with her before. They said she was very knowledgeable, patient and pleasant. I’m glad we had Sue Sue came recommended by friends of ours who had dealt with her before. They said she was very knowledgeable, patient and pleasant. I’m glad we had Sue to help us in purchasing our new 2020 Lexus. She was always quick at responding to emails and phone calls. When Sue wasn’t available, Natalie or Allan we’re able to help us with any questions we had. Also, both of them were very patient and pleasant to work with. Again thanks for everything!!! More

Thanks a lot for excellent sales service Not the first time go for Lexus, and always have patient, professional, friendly sales, Everything just perfect. Thank you Jack and Larry, you and Lex Not the first time go for Lexus, and always have patient, professional, friendly sales, Everything just perfect. Thank you Jack and Larry, you and Lexus are all the best! More

Tire "Emergency" Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by 4 PM More

Friendly and professional Allen was nice and friendly. He helped me make my decision with detailed explanation and professional suggestions. Then he helped me finish the proces Allen was nice and friendly. He helped me make my decision with detailed explanation and professional suggestions. Then he helped me finish the process in a very efficient way. It was a very pleasant experience. More

Great experience from Larry Liang Larry was super patient and helpful with how he showed us and sold us our vehicle. The experience that he created was so smooth that we would definite Larry was super patient and helpful with how he showed us and sold us our vehicle. The experience that he created was so smooth that we would definitely recommend it to anyone else in search of a Toyota vehicle! More

Fast service and the staff are awesome Service and people are very consistent being very nice. Brakes were very low and managed to accommodate me quickly. As usual, they checked out the veh Service and people are very consistent being very nice. Brakes were very low and managed to accommodate me quickly. As usual, they checked out the vehicle for a couple other recommendations. More

Great service Good service helped me find the right vehicle and took their time time to explain all features and option's of the vehicle we purchased Good service helped me find the right vehicle and took their time time to explain all features and option's of the vehicle we purchased More