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Huron Motor Products - Service Centre

Exeter, ON

5.0
48 Reviews

48 Reviews of Huron Motor Products - Service Centre

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July 31, 2021

"We find that the dealership is excellent in many ways...."

- jrandmarj

We find that the dealership is excellent in many ways. Cleanliness of your waiting room is very good. The staff is very helpful. Jeff Beauchamp is very pleasant to deal with.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Beauchamp
May 05, 2021

"Recently dealt with HMP for a new Chevy pickup, had a..."

- JG

Recently dealt with HMP for a new Chevy pickup, had a very good experience, from dealing with Jeff Beauchamp for the purchase (was engaging and attentive) to booking in and receiving service. Both the sales and service departments (Jim & Ed) were fantastic to deal with.

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Yes
Employees Worked With
Jun 16, 2021 -

Huron Motor Products responded

Hi JG, We're super happy to hear how well your buying experience with Jeff Beauchamp was! He is very professional and knows his vehicles very, very well. But good customer service shouldn't end after the sale of your vehicle. So we're extremely happy to see that your experience in the service department was all that and more! Thanks so much for choosing Huron Motor Products. We look forward to serving you again, and again in the future.

March 26, 2021

"As usual; not a disappointment! I have dealt with Cathy..."

- Jenn Kelley

As usual; not a disappointment! I have dealt with Cathy Gray my last three vehicles. She is sincerely the best person I know. HMP has been absolutely great to deal with from vehicle purchase through to my regular maintenance. The Service Team is always very good to deal with.; pleasant and knowledgeable! Jason Schilbe is excellent when it comes to parts purchases & customer service as well. I could not ask for a better place to deal with. Keep up the great work Team!! Jenn Kelley

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Yes
Apr 15, 2021 -

Huron Motor Products responded

Hi Jenn! Wow, thanks for the extremely kind words about Cathy Gray, Jason Schilbe and the rest of the HMP team! We were so excited to get you into your New Trailblazer. It's a beautiful ride, equipped with features that fit your lifestyle perfect! We know you'll love it. Thanks for choosing HMP! We will see you again soon, okay? :)

March 25, 2021

"Great service department. Efficient, always notify you..."

- Janice

Great service department. Efficient, always notify you if there is an issue and provide options. They are organized and can always schedule an appointment quickly. I have dealt with HMP for years and wouldn’t go anywhere else.

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Yes
Mar 25, 2021 -

Huron Motor Products responded

Hi Janice! Thanks so much for the kind words about our service department! Jeff, Jennifer, Krisan, Don & the boys do whatever they can do get our customers in as quick as possible, and to provide the best service experience in the industry. It's customers like you that keep us going though Janice. Thanks for your continued loyalty to HMP! We will see you again soon for your next appointment I am sure! Thanks again. - HMP Service Department. :)

September 20, 2020

"We've been dealing with HMP for over 15 years first when..."

- RKDyer

We've been dealing with HMP for over 15 years first when we purchased a used suv than to purchasing our 2 new vehicles back in 2012. Just recently we made a new purchase in Aug for a new truck with an extremely positive experience with HMP sales Rep Jarret Baker. From the beginning to the end of purchasing our pickup Jarret connected with no detail unexplained. We requested a time adjustment to pickup vehicle up earlier than we first arranged and Jarret jumped in to make sure it would be done. Jarret went over and above to make sure everything we asked for was finished. As well I want to thank Susan Ridell for her ongoing professionalism. We will continue to purchase our vehicles from HMP! Thank You to All the Staff at HMP!

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Yes
Employees Worked With
Other Employees : Jarrett Baker
Oct 15, 2020 -

Huron Motor Products responded

Hi there! We just want to start by saying we appreciate your loyalty to HMP, and we value the friendship we've gained along the way. We're also very glad your experience with sales associate- Jarrett Baker was such a good one. Jarrett is a seasoned professional. He is very knowledgeable in all areas of the automotive industry, and can provide his customers with valuable insight to aide them in all of their purchases. We also can't say enough nice things about Susan. She will go above and beyond to ensure you leave our dealership as comfortable as possible with your purchase. Thanks for choosing HMP! We will see you again soon I'm sure. :)

February 19, 2020

"Excellent and friendly service - Every time!"

- Justin R

Always welcomed with a warm friendly greeting. Everyone I have been in contact with goes above and beyond to make sure all questions or concerns are answered.

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Employees Worked With
Mar 11, 2020 -

Huron Motor Products responded

Hi Justin! Thanks for this awesome review of Jim Dickins, Susan Riddell, and Tim Hamather! We're really glad we consistently meet your expectations in terms of customer service. You're not just a customer to us, you're like family. Thanks for continuing to choose HMP Justin. See you again soon!

November 01, 2019

"Went above"

- J.F

I had brought my vehicle in for a recall as per GM Canada's recommendation. This recall had caused an issue after the service work was completed. I had to bring my vehicle back to the dealership to have this fixed. During this repair was provided with a courtesy vehicle. After a few days I discovered that this first repair was unsuccessful. So I had to bring vehicle back in for the same repair. I was helped by Don Dale, he was unaware of this issue as I was dealing with a different service staffer. On the spot I was provided with a loaner vehicle and booked in ASAP for the repair. When I picked up my vehicle they had completely detailed it, inside and out. I was pleasantly surprised. This had really made up for the initial disappointment in my overall experience.

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Yes
Employees Worked With
Nov 06, 2019 -

Huron Motor Products responded

Hi J.F.! Thanks for this review of the service department and in particular Service Advisor- Don Dale! Don is good with his customers, and always goes above and beyond to make sure they leave our service department satisfied. We apologize for the inconvenience of the two trips to the dealership to work on the repair. But we're also happy we could rectify the situation for you. It was a pleasure dealing with you, and we will see you again soon! - Service Manager (Jeff Heywood)

September 30, 2019

"Big thank you to Chuck Erb and Susan Riddell for selling..."

- AidenCrane

Big thank you to Chuck Erb and Susan Riddell for selling me a another beautiful vehicle. They always work around you’re schedule. Thanks again for the great service!

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Recommend Dealer
Yes
Employees Worked With
Oct 04, 2019 -

Huron Motor Products responded

Hi Aiden! Thanks for the review of Chuck Erb and Susan Riddell! They really enjoyed working with you on this deal, and are always more than willing to work around your time schedule. Thanks for being an A+ customer Aiden! Enjoy the Sierra.

June 30, 2019

"Excellent and Awesome "

- Kingjanuar

I give 5 star for the dealer of the HMP Exeter,because they work excellent, awesome,perfect,generous and kind.Thank you for the excellent and awesome service to us!God bless!

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Jul 02, 2019 -

Huron Motor Products responded

Hi Kingjanuar! Thanks for this next-level awesome review! We're glad we met your expectations as a dealership, and we're able to provide you with top level service. God bless you as a customer as well! See you again soon. :)

May 03, 2019

"Never Thought A Car Repair Could Make Me Smile :)"

- Momma T

Everyone loves buying a new car and it’s easy street when you deal with a man of integrity like Chuck Erb. I’ve always felt the joy of all the extra add-ons with Susan Riddell and the vibrance of driving away in style. Since I’ve never experienced one glitch with any of my previous purchases at HMP I decided not to buy the extended warranty on my current vehicle and the joy of vehicle responsibility lost its glamour when that warning light lit. Let's be honest, it can happen to anyone and once it blinks it's hard to see beyond the concerning character of an engine light symbol. I’m exceptionally thankful to Jeff Heywood and Jim Dickins for being a team that understands the care it takes to lighten the stress of the unexpected. This is my two shouts out with a huge thank you for explaining every step before it was made and for getting me comfortably back into the joy of the driver’s seat. I think I love you HMP!

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May 07, 2019 -

Huron Motor Products responded

WOW!!! It's reviews like yours that make us really enjoy what we do. Thanks you, thank you, thank you for your kind words about Sales Associate- Chuck Erb! Along with the amazing review you gave for our service department included Jeff Heywood, and Jim Dickins. We think we love you too! ;) See you again soon!

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