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Capital Chrysler Jeep Dodge
Ottawa, ON
1,154 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,154 reviews
March 15, 2018
Great no pressure experience with Kelsey Smith. Easy purchase, fair pricing .... Speak to Kelsey Smith for a clear defined deal. She will do her best to hook you up with your vehicle of choice. Th Easy purchase, fair pricing .... Speak to Kelsey Smith for a clear defined deal. She will do her best to hook you up with your vehicle of choice. The Capital Dodge team is friendly and easy to communicate with, from sales to service and parts they are there to cater to your vehicle requirements... More
by Bob Pearce
Employees Worked With
Mike S, Kelsey Smith
Helpful March 15, 2018
Service I purchased a 2014 Dodge Dart and I have been very impressed with the service because of one person.Brent Smith has always been very friendly and help I purchased a 2014 Dodge Dart and I have been very impressed with the service because of one person.Brent Smith has always been very friendly and helpful in every way.I would strongly recommend this dealership.Brent goes above and beyond his job expectations to truly satisfy customers.Ryan Rodney is also a very good service agent and he goes to all lengths to satisfy customers.Both these service reps deserve a BIG raise on their salaries.Keep up the great work guys.Signed a very happy customer.Robert Kane. More
by Bob123
March 14, 2018
Amazing service department I purchased a new Dodge Grand Caravan and have always been impressed with the service because of one person. Ryan Rodney. I have always heard bad stor I purchased a new Dodge Grand Caravan and have always been impressed with the service because of one person. Ryan Rodney. I have always heard bad stories about big dealership service departments but that couldn't be farther from the truth with Ryan and the Capital Dodge service team. Ryan is always willing to help and always honest in his teams diagnosis and repairs. You can buy a new Caravan from any one of many Ottawa Dodge dealers but only one dealership will show you that you made the right choice with Capital Dodge-Ryan and his team take care of you on what important, anyone can sell you a van but it is amazing service that shows you why Capital Dodge service is head and shoulder above any other dealer because of Ryan and his team More
by Domenic F
Employees Worked With
March 09, 2018
Excellent service Nous avons acheté un Jeep Trailhawk neuf (2018) et nous avons été très satisfait du service que nous avons reçu d'Andréanne, elle répondu à toutes nos Nous avons acheté un Jeep Trailhawk neuf (2018) et nous avons été très satisfait du service que nous avons reçu d'Andréanne, elle répondu à toutes nos questions et s'est assuré de nous livrer le véhicule au moment désiré c'est à dire 2 jours seulement après l'achat. Je recommende Capital Dodge à tous. More
by Nadeau, Janick
March 01, 2018
Excellent experience Always a warm friendly atmosphere enjoy working with the staff. Unfortunately it usually costs me money when there but they help to make it less pain Always a warm friendly atmosphere enjoy working with the staff. Unfortunately it usually costs me money when there but they help to make it less painful. More
by Woody
Employees Worked With
Other Employees :
Ryan my main man fantastic service with a smile and Kyle is always friendly and makes me feel like part of the family!
February 26, 2018
Wouldn't tell anybody to shop here My son bought a 2013 Dodge Dart ,his first car from a dealer. Capital Dodge charges $999 Admin ,$55 for gas in a 50 ltr gas tank and on top up that $ My son bought a 2013 Dodge Dart ,his first car from a dealer. Capital Dodge charges $999 Admin ,$55 for gas in a 50 ltr gas tank and on top up that $90 dollar fee to register a lone. And to top it off we were told that he had to by a $1485 extended warranty or the finance rate would be 12% instead of 6.4% which is a total lie .When question about the warranty and the fuel cost Kent the finance "guru" got short and defensive and proceeded to tell us how hes been doing this for 25 yrs and adding the warranty to get better fiance rate is normal,then threatens to cancel the deal lol..... I guess it is that teenagers that dont know any better easy targets! . Finally after all that they sent him home with one key because "thats all they got " and a detailing job that doesn't include the engine compartment apparently. I sent an email to them with pictures and my concerns which even included the owner expecting at least an acknowledgement but nothing. Have a great Day GH More
by GH
February 20, 2018
Amazingly Friendly From the moment I step onto the lot, Shannon was there to offer help. I gave a list of what I wanted and she helped me get everything. It was very eas From the moment I step onto the lot, Shannon was there to offer help. I gave a list of what I wanted and she helped me get everything. It was very easy to have a conversation with Shannon, she is extremely friendly. She explained everything, and gave us her person number to text, always making sure we were kept in the loop. We could not have asked for a better sale representative, I will say again how please I was with this experience. My partner and I wanted something to travel with, the vehicle we picked is amazing, the ride is smooth as well has all the bells and whistles we were asking for. This is the second time I have bought a car from a lot, but the first time to leave feeling not cheated or nervous. I felt calm and happy leaving with a vehicle I knew would last me adding it's perfect for what I need and would not be possible without Shannon. I highly recommend anyone who is looking for a new car, or even a new driver looking, to go see Shannon, her attitude can not be compaired, she was so nice and knowledgeable. Even days after we bought the car, she is still texting to check up on us and the vehicle every now and then. Makes me feel like she cares. I would like to add that everyone who helped us that day was amazing and friendly. Out of all the car lots we went to, Capital Dogde is by far the most friendly and real. More
by Kristina Sleiman
February 08, 2018
Service department destroyed my brand new truck! Do not allow this service department to install aftermarket accessories on your vehicle!!!!! Not only did they install the components incorrectly but Do not allow this service department to install aftermarket accessories on your vehicle!!!!! Not only did they install the components incorrectly but they will not fix it now that I have determined the extent of the damage and I have to take them to court. More
by Ramgirl
Employees Worked With
February 03, 2018
Andreanne is the BEST! my SECOND purchase thru her !! Just bought a 2017 Jeep Wrangler Sahara thru Andreanne Budd, this is my SWECOND vehicle purchase thru her in 3 years, and BOTH were super! She is VER Just bought a 2017 Jeep Wrangler Sahara thru Andreanne Budd, this is my SWECOND vehicle purchase thru her in 3 years, and BOTH were super! She is VERY personable, NOT pushy, asks all the right questions, is aware of your needs, and LISTENS to what the customer wants! she truly CARES that she is getting you into the RIGHT vehicle! Ken Murdoch in the Loans Dept is great as well! Very helpful and FUNNY! Makes the purchase easy , quick and painless ( until you have to pay the bank LOL) I have dealt with him a lot, and so has my family ( my daughter JUST bought a jeep as well, and my Son InLaw just bought another dodge truck)...that 6 vehicles at Capital Dodge in 4 years for this family...they are both very pleased with him. Thanks Andreanne and Ken!! Customers for life!! More
by AnnK
February 01, 2018
Old School Tactics I have always had good service and parts dealings from this dealership.The sales portion of the deal was fantastic with Jaime but when it came down to I have always had good service and parts dealings from this dealership.The sales portion of the deal was fantastic with Jaime but when it came down to the dealings with the sales manager thats when the sale fell apart. It was old school shell game,fudging numbers,scribbling tactics to try to get me to buy the vehicle. As soon as I saw this my wallet shut down and I moved on the next day to different dealership where the buying process was way more comfortable. No names mentioned about sales manager but if you are making a deal and have the same person play all those old school tactics with you , you will know who I'm talking about. More
by RWR
Employees Worked With
Jaime Farfan
