Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,579 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,579 reviews
February 01, 2021
I visited the Lexus of London showroom and was attended to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were duly observed at the showroom. I’m happy with my purchase and after sales care and look forward to working with them in the future. More
by Chidi
Helpful January 30, 2021
I purchased my 2010 Lexus new from Lexus of London . And have them serviced it several time , this week it had a recal for a air bag replacement and have enjoyed dealing with them and would highly recommend have them serviced it several time , this week it had a recal for a air bag replacement and have enjoyed dealing with them and would highly recommend them More
by Renton942
Employees Worked With
January 28, 2021
Excellent services and good communication skills. Larry can understand needs of customers and recommend great cars to them. He has strong responsibility and respect customers’ choice. can understand needs of customers and recommend great cars to them. He has strong responsibility and respect customers’ choice. More
by Zxl
Employees Worked With
January 28, 2021
Sue has been so amazing to deal with. We have been in communication regarding a specific used vehicle. She always responds to my messages in a timely manner. I would highly recommend contacting Sue if yo communication regarding a specific used vehicle. She always responds to my messages in a timely manner. I would highly recommend contacting Sue if you’re interested in a vehicle. She is amazing!!! More
by Mat Granger
Employees Worked With
January 27, 2021
Larry is very nice. He introduced their different line products and help make comparison between feature and price. Gave me detail explanation of their activity.Thanks for his excellent service. products and help make comparison between feature and price. Gave me detail explanation of their activity.Thanks for his excellent service. More
by Leo
Employees Worked With
January 25, 2021
Walked in after trying another dealership just to see what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took it for a drive. Loved it and bought it the same day/visit. Best part of the experience was that Kevin knew what I was looking for, trusted me, made me feel comfortable and worked hard for me when I told him that this was the price that will work fir me. Stephnie, the manager and Lauren the financier were amazing as well. This dealership has a dedicated guy Jordan to explain all the different features on the car. The communication about the car pick up day snd time was amazing. Loved the experience with Lexus London. Thank you again everyone. Manjit Singh Sitara Indian Cuisine Sarnia Ontario More
by Manjit Singh
January 23, 2021
Pleasant, no hard sales pitch, allowed me to decide my course of action hence building my confidence in the service I would receive. I would definitely recommend this dealer. course of action hence building my confidence in the service I would receive. I would definitely recommend this dealer. More
by newman
Employees Worked With
January 23, 2021
Reliable brand, various choices at store. Nice team works effectively. Appreciate all the staff's effort. Definitely would to refer my family and friends here. effectively. Appreciate all the staff's effort. Definitely would to refer my family and friends here. More
by Claudia Hu
January 22, 2021
I bought car from Larry twice. He is very nice and professional. Lexus is excellent brand in the world. I highly recommend Larry to you! professional. Lexus is excellent brand in the world. I highly recommend Larry to you! More
by Lily Hudson
January 22, 2021
The service is excellent and makes people feel at home. Then I am also very satisfied with the car I bought, the performance of the car is very good, very economical. Then I am also very satisfied with the car I bought, the performance of the car is very good, very economical. More
by pengyue
