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Lexus of London
London, ON
3,590 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,590 reviews
February 20, 2021
Excellent services and staff members!I had a really good Excellent services and staff members! I had a really good experience with Lexus of London, especially with Allen Zhang who is an excellent dealer. A Excellent services and staff members! I had a really good experience with Lexus of London, especially with Allen Zhang who is an excellent dealer. Allen was very professional and helpful with answering any question I had with the vehicle. Highly recommend doing services with Allen, as well as the wonderful team at Lexus of London! More
by Karen
Employees Worked With
Helpful February 18, 2021
Lexus of London never disappoints and always ensures that customer have the best experience. I truly recommend Lexus of London. Kevin in Sales is very professional and always tries to help in a very friend customer have the best experience. I truly recommend Lexus of London. Kevin in Sales is very professional and always tries to help in a very friendly and approachable manner. My first experience here has been amazing ! More
by jblizniak
Employees Worked With
February 18, 2021
Jordan was an absolute joy to work with. I know that he will always be happy to help now that I have joined the Lexus family. will always be happy to help now that I have joined the Lexus family. More
by Kris
February 17, 2021
I got my new car today and Larry's service was great in helping me introduce the various Lease issues. All in all, excellent service, highly recommended. helping me introduce the various Lease issues. All in all, excellent service, highly recommended. More
by Ray
Employees Worked With
February 16, 2021
Easy professional experience. No pressure selling, no games. I felt comfortable throughout the process. Rick Watson was superb and accommodating. Highly recommend the dealership, Rick Watson and the games. I felt comfortable throughout the process. Rick Watson was superb and accommodating. Highly recommend the dealership, Rick Watson and the brand. More
by Hasin
Employees Worked With
February 15, 2021
Larry Liang is the best dealer I ever met, he can provide the best solution in every different case, appreciate a lot, and Larry Liang deserve five stars. the best solution in every different case, appreciate a lot, and Larry Liang deserve five stars. More
by Haisu
Employees Worked With
February 12, 2021
By far the best dealership I have dealt with in many decades of driving. Key is always going to be the service and Service Head Adam McCallum has been outstanding, not just technically expert, but total decades of driving. Key is always going to be the service and Service Head Adam McCallum has been outstanding, not just technically expert, but totally reliable and trustworthy. Karen at the service desk was particularly helpful on this occasion and always is. The person I deal with in Sales in recent years, Rick Watson, is a pleasure to deal with, knowledgable and always takes the extra step to get the information I have needed. Receptionist Rhonda gets things going in the right direction and helps create a positive atmosphere from the get go. More
by boydell
February 11, 2021
Lexus of London is good at their game, top notch service and the friendliest team! Well done, so happy with my new ride and Jordan has been great helping me with setting everything up! Thankyou, Kevin, Laur and the friendliest team! Well done, so happy with my new ride and Jordan has been great helping me with setting everything up! Thankyou, Kevin, Lauren, Chris and Jordan! More
by KHayman
February 09, 2021
Excellent salesman no pressure to buy took the time to go over the car. Lexus IS one of the best vehicles on the road. I highly recommend then over the car. Lexus IS one of the best vehicles on the road. I highly recommend then More
by Daveljennings@outlook.com
Employees Worked With
February 09, 2021
Excellent service. Very polite people working there.Good explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. More
by Corrie1209
Employees Worked With
