Troy Charlebois | Page 5

Mike held true to his word, be careful 2 managers tried to pass one over me. Especially it was a safety issue. Be really careful to pass one over me. Especially it was a safety issue. Be really careful More

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Rodrigo was great. Worked really hard to find a small part for me and never forgot about me. Took a month to find but he never gave up. part for me and never forgot about me. Took a month to find but he never gave up. More

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Taken care of by Brandon, Troy and Al. Everything the way it was supposed to be. Happy with my Ram thus far although it's only been 3 days. Hope to be this satisfied, 3 years from now! it was supposed to be. Happy with my Ram thus far although it's only been 3 days. Hope to be this satisfied, 3 years from now! More

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Received a call from Troy he was very considerate to my budget and made sure I go as close as possible. He made sure I ' m always taken care of and welcomed me every time he saw me in the showroom. Spencer budget and made sure I go as close as possible. He made sure I ' m always taken care of and welcomed me every time he saw me in the showroom. Spencer was very nice and professional too . I would recommend this dealer . More

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I dropped by Southbank on Friday, August 28, 2020, looking for a 2019 or 2020 Dodge Charger GT Plus. I was greeted at the door by Spencer and we got down to business. Spencer helped narrow down what o looking for a 2019 or 2020 Dodge Charger GT Plus. I was greeted at the door by Spencer and we got down to business. Spencer helped narrow down what options I was looking for and found me a vehicle with basically everything I wanted and it happened to already be on the lot. I went for a test drive and really enjoyed it upon returning to the dealership, I spoke with Troy to negotiate. He was a straight shooter and got right to the point which I really appreciated. After closing a deal with Troy, I dealt with Ivan to complete all the necessary paperwork. Ivan made completing the paperwork and setting up the ownership of the vehicle a breeze. The following Tuesday I returned to the dealership to take delivery of my new vehicle. I could not have been any happier with my purchase, the great group gentlemen I dealt with and the entirety of the vehicle-purchasing experience. Southbank staff were very friendly, knowledgeable, and welcoming. 10/10 would recommend to all my family and friends. More

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I saw Troy when I went in to South Bank Dodge and he actually listened to my wants and realized that based on my priorities the minivan I was wanting was not a Dodge Grand Caravan. Instead of trying to actually listened to my wants and realized that based on my priorities the minivan I was wanting was not a Dodge Grand Caravan. Instead of trying to convince me into one because he sells them, he actually found the vehicle I was look for, a used Kia Sedona. There were no shady sales tactics, everyone was great to work with including Troy, Rami and Ivan. When we got home and discovered we only had one of the keys for the van, Rod helped us find the second one and was a pleasure to talk to. Finally, Mike Menard did an amazing job of detailing our vehicle and we are so grateful for his diligence. Thank you! Rochelle More

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Customer service as it should be Repairs to my van were extensive and expensive. Decio went above and beyond to find me a vehicle I could live with and afford. Greatly Appreciated Repairs to my van were extensive and expensive. Decio went above and beyond to find me a vehicle I could live with and afford. Greatly Appreciated More

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Highly recommended dealership! Troy, our salesman, went above and beyond to make sure our experience exceeded all our expectations. Salesperson and Financing Agent took the time to explain the costs/fees, above and beyond to make sure our experience exceeded all our expectations. Salesperson and Financing Agent took the time to explain the costs/fees, financing program and answered all our questions promptly. They take the time to listen to their client's needs and desires! Great exchange value and pricing. All around GREAT experience. The staff is extremely friendly and professional. Southbank is the place to go!!! Thanks Southbank Team, we love our 2019 Warlock! More

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When I bought my 2015 wrangler Sahara South Bank was great. Sales did what I asked. Service has taken care of my service. I will be going back for my next Wrangler. great. Sales did what I asked. Service has taken care of my service. I will be going back for my next Wrangler. More

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Dealt with a salesman, Stan Noble, he was very helpful, knowledgeable, and fun. Would deal with him again. He seemed genuinely pleased to help us when ours was defective nice guy knowledgeable, and fun. Would deal with him again. He seemed genuinely pleased to help us when ours was defective nice guy More

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